Ratings based on 71 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good clean hotel

Posted Mar 13, 2017
Small hotel nice friendly staffs, cozy environment.
Comment from Hotel Management
Mar 14, 2017 by Tracy Farrell Front Office Supervisor, Hotel Management
Thank you for your kind comments. I will be sure to pass them along to the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Halifax NS

Good location

Posted Mar 6, 2017
Served its purpose. Room was really cold when we arrived but soon warmed up. Quiet except for the high pitched whistle noise from room fridge.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Angela, Thank you for choosing to stay with us on your recent visit to New Glasgow. We appreciate having your comments and will investigate the issues that you've mentioned. We hope to have the opportunity to see you again. Kind Regards, Diane Mahar General Manager
5 out of 5
by Greg

Posted Dec 30, 2016 on Hotels
Very surprised to get a call from the front desk welcoming us to the hotel and asking if we needed anything
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay for my business trip.

Posted Oct 30, 2016
Pros: All members of the staff were friendly, pleasant, and helpful. Room was very clean and looked fairly new in all aspects. Good hot water. TV and wireless Internet services worked fine. Good breakfast.
Cons: No complaints, other than door key access worked sporadically.
Location: A mall across the street and a few fast food places adjacent to the hotel.
Comment from Hotel Management
Nov 1, 2016 by Diane Mahar, Hotel Management
Thank you for taking the time to post a review of your stay and offer your feedback. We appreciate having your comments and recommendation. We hope to see you on your next business trip! Kind Regards, Diane Mahar General Manager
2 out of 5
by A verified traveler

Over-priced for quality level

Posted Sep 29, 2016
Pros: Convenient location.
Cons: Probably impossible to addrss the noise issue without a total rebuild.
VERY poor sound insulation. Noise from everywhere -- hallway, neighboring rooms, parking lot of restaurant next door -- made it almost impossible to sleep. Paying less than half the price tonite for a much more peaceful room.
Comment from Hotel Management
Sep 30, 2016 by Diane Mahar, Hotel Management
Thank you for taking the time to provide comments on your stay. We appreciate having feedback from all of our guests so that we may make as many impovements as we can. Please accept our apology for any noise that prevented you from getting the rest that you required. We do hope that we will have the opportunity to see you again. Kind Regards, Diane Mahar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2016
It was a short stay as we arrived late and left early. Room clean and comfortable. Staff friendly.
Comment from Hotel Management
Sep 13, 2016 by Comfort Inn New Glasgow, Hotel Management
Thank you for staying with us and providing your review. We hope to see you again! Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice Hotel, Close to take ferry to PEI

Posted Aug 21, 2016
Pros: close to high way.
Cons: would be better if have some recreation facilities. eg pool table , swimming pool.
Good hotel to stay. Hotel Staff was help full and courteous.
Comment from Hotel Management
Sep 13, 2016 by Comfort Inn New Glasgow, Hotel Management
Thank you for choosing the Comfort Inn and for your comments and recommendations. We hope to see you again!
5 out of 5
by Derrick from Newfoundland

great hotel

Posted Aug 20, 2016 on Hotels
The only problem was that when I went to the desk to check in, she started to check me in & then answered the phone twice. One call was for reservations which took about ten min.They should serve customers at the desk before the phone, or have someone else answering the phone.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Derrick, Thank you for your comments and good rating despite the lengthy check in you experienced. We certainly appreciate your feedback and would like to assure you that your comments will be shared with the team to ensure future improvement. On behalf of all us, we hope you will return on another trip to New Glasgow. Kind Regards, Diane Mahar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Nice hotel after some very soggy and cold camping

Posted Jul 18, 2016
Nice clean accommodations. The bed was excellent. Breakfast was very nice, the lady attending was was friendly and helpful
Comment from Hotel Management
Jul 19, 2016 by Diane, Hotel Management
Thank you for choosing Comfort Inn New Glasgow to come in out of the rain on your camping trip. We are happy to learn that you had an enjoyable stay and appreciate your recommendation! We hope to see you again another time you're in the area. Kind Regards, Diane Mahar General Manager
3 out of 5
by Steven from Moncton NB

It was an average room.

Posted Jul 18, 2016 on Hotels
We booked through hotel.com so we thought the price for the room we had, the lack of a/c in hallways was evident. The unit in the room worked fine. Slept like a baby.
Comment from Hotel Management
by Diane, Hotel Management
Thank you for providing your comments to Hotels.com. We appreciate the feedback and are happy to learn that you had a good sleep! We hope to see you again. Kind Regards, Diane Mahar General Manager