Seasonal outdoor pool

Reviews of Days Inn by Wyndham Middletown

2 out of 5
Days Inn by Wyndham Middletown
4939 Route 17 M, New Hampton, NY

Reviews

6.6
Rating 10 - Excellent. 107 out of 547 reviews" "
Rating 8 - Good. 160 out of 547 reviews" "
Rating 6 - Okay. 117 out of 547 reviews" "
Rating 4 - Poor. 70 out of 547 reviews" "
Rating 2 - Terrible. 93 out of 547 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael

This is a very basic motel. I stayed there for a few days. I was surprised that no one ever came to clean the room, make the bed or add toiletries. My impression is it’s a motel meant for hook ups. The room is quiet though. The bed was comfortable, and it was clean.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 26, 2024
We apologize for any inconvenience caused by the room features during your stay. We value your feedback and are looking into making necessary upgrades to ensure a more comfortable and satisfying experience for all our guests.

10/10 Excellent

Abigail

Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Thanks for your 5-star review! We sincerely appreciate your feedback. We can’t wait to share your 5-star review with our team. They’ll be thrilled!

2/10 Terrible

Kate

Disliked: Cleanliness, staff & service, property conditions & facilities
This place has gone down hill in the last few years. After this stay, we will never stay here again.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 13, 2024
Hi Kate, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel ,so we are sorry to have let you down.Recently it's under new ownership & our mission is to provide excellent guest experiences.

2/10 Terrible

gabrielle

Stayed 3 nights in Dec 2023
Response from Manager on Jan 19, 2024
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

6/10 Okay

Franklin

Traveled with group
Disliked: Staff & service, property conditions & facilities
The refrigerator was noisey and it had to be unplug during the night. Not enough water coming from the shower. Water constantly run in the toilet. Couldn't control the thermostat for heat.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 7, 2023
Thank you for your feedback. We’re very sorry to hear about your recent experience. This does notreflect the standard of service that our customers deserve. We value our guests feedback and work hard to ensure that similar issues do not occur in the future.

8/10 Good

Wilfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quite neighborhood
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Thank you for sharing this positive review. We appreciate our location here in Days Inn Middletown NY just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So i am traviling from arizona and im here visiting my sick father and i stayed at 2 other hotels that were upsetting and gross, then i got here. Days inn, the room was super clean, comfy bed, clean bathroom, EXCELLENT WIFI 5g. Staff at the front desk has gone beyond and above! So friendly and helpful honestly i dont know the last time ive seen true, kind customer service. If your looking for a hotel for the nigjr seriously stop here. Fair price!
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Days Inn Middletown NY in the near future.

6/10 Okay

Gene

Stayed 2 nights in Oct 2023
Response from Manager on Nov 12, 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Lori

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
We're sorry to hear that you had a negative experience. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need.Thank you for sharing your experience with us - it's important to us.

4/10 Poor

Jackie

Traveled with family
Disliked: Property conditions & facilities
People outside noisy, overpriced for the looks of the property.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Oliver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Middletown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Jessica Di

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok. Don’t choose this hotel if you were depending on the continental breakfast.
Stayed 1 night in Oct 2023
Response from Manager on Oct 12, 2023
Thank you for taking the time to provide valuable feedback about our service. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was smelly, hole in bathroom door, no smoke detector, missing vent on heater, filthy remote (could not touch it without a sanitizing wipe), peeling paint on the walls all over the room & ceiling, and dead bugs were on the floor and walls.
Stayed 1 night in Oct 2023
Response from Manager on Oct 12, 2023
We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

2/10 Terrible

Lori, lakeport

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was so dirty. The room smelled like moldy mint, like something was being covered up. The dead bolt was missing in the door. There was a hole in the wall behind the door from the door knob that was covered up with cardboard. The shower curtain rod was broken so water just ran out into the bathroom with obvious water damage because it’s been like this for a while. Bathroom was dirty. The microwave still had a blinking on it like someone had just used it. Terrible.
Stayed 1 night in Sep 2023
Response from Manager on Oct 12, 2023
We're sorry to hear that your room wasn't cleaned to your satisfaction. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, room comfort
Not worth 200 a night.
Was clean and the bed was great. But the sheets had spots, the refrigerator was broken, the outlets where loose. Not enough lights and room smells. Breakfast area had no toaster or microwave. Under renovation so hope the fix the problems
Stayed 2 nights in Oct 2023
Response from Manager on Oct 12, 2023
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better.

4/10 Poor

Josephine

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty, run down
Stayed 1 night in Oct 2023
Response from Manager on Oct 12, 2023
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable and in the area I needed to stay in. Bath room door didn't close, shower water pressure was very weak, entry way door jam was damaged,tv was discolored, tv console has a broken drawer and sheet cover has a cigarette burn in it. Pros: had waffle maker in the lobby, HVAC system worked bed was clean and comfortable.
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
As soon as you walk in, the room had a terrible pet odor.
Stayed 1 night in Sep 2023
Response from Manager on Sep 25, 2023
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

4/10 Poor

Caleb

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

2/10 Terrible

Aaron

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 29, 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet would not flush, asked for another room, they said that they were booked. I did not stay there that evening and the hotel said that they would cancel my reservation and return my money. As of today I have not received any money onto my charge card.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

2/10 Terrible

Samantha

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The bed had a cigarette burn, dead bugs, smelt like cigarettes. We did not stay the night found another hotel.
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 Terrible

David

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty and in disrepair. There were holes in the walls and smoke detectors missing. The pool was closed due the health dept. We had rented 3 rooms and made the best of it, but the entire motel needs a renovation. We will never recommend this motel.
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
I apologize on behalf of everyone at Days Inn Middletown . Please know that your situation was an exception. We can’t fix the past but you have my personal commitment to improve your stay in future. Until then, please accept my sincerest apologies on behalf of everyone on the team.

4/10 Poor

Colleen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a horrible odor. The bedding and the towels were stained. The overall facility had a rundown appearance.
Response from Manager on Aug 29, 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 Terrible

jerome

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Coffee maker in the room missing try to put coffee pack in. Remote on the TV was missing Shower
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dissapointing one night stay.
Although the bed was made, hair and crumbs were found on the sheet under the blanket. When brought to attention of late night staffperson, she offerred a new sheet and pillow cases but no apology or explanation. The tub looked so dirty or just ruined we were too grossed out to stand in it and shower.The wall near the bed was spotted with what appears to have been spilled coffee and never cleaned. The latch lock on the room door was missing a part and not usable.
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Sorry for the inconvenience occurred during your Stay. It's recently took over under new management. We are working on to improve facility as soon as possible.Thank you for your stay & business.

2/10 Terrible

Shirley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was really awesome at this location, but the place very dirty. There was a hole in the wall. For the price they charge, it's really not worth the stay. I would have rather a motel with better ratings.
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.

4/10 Poor

Barbara

Traveled with family
Disliked: Cleanliness
Stains on bed sheets and blankets
Stayed 2 nights in Jul 2023
Response from Manager on Jul 27, 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.

10/10 Excellent

Mariet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the air worked well. There are lots of places close by to visit.
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Thank you for your review & your Business.

2/10 Terrible

LaTisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
The person at the front desk could have been more welcoming. It was near 100 degrees and the pool was closed the day I checked in and the next day when I checked out. The room was disgusting. The fixtures in the bathroom looked horrible. The sheets, pillowcases and towels were stained and yellowed. There was hair in all of the drains and all over the bathroom. The toilet was clogged, I had to remove the lid to flush it. The was a gap under the door, that they attempted to close with brown tape, so there were numerous bugs, spiders and flies all over the room. The curtains were falling off so they couldn't close completely. I asked for another room and was told there were none available. I gathered that this must be a place that usually has hourly guests. Unfortunately I booked months in advance and all the other hotels in the neighborhood were full. Wyndham should be ashamed to have their name attached to this property. I have tried to upload photos of the brown tape on the bottom of the door, tissue stuck in the peep hole and bathroom but was not able to.
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.

8/10 Good

Gina

Stayed 1 night in Jul 2023
Response from Manager on Aug 29, 2023
Thank you for taking the time to post a review of our property. We look forward to welcoming you back to Days Inn Middletown in the near future.

2/10 Terrible

Dov

Business traveler
Disliked: Cleanliness, staff & service
Old moldy spiders bugs yellow wet towels just an awful stay I didn’t even stay there I just left
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.

10/10 Excellent

Sacha

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was close enough to Legoland. The rooms need total upgrade. Bathroom were dingy stains on walls, rusted bath knobs, broken paper holder. Stains on sheets. Cigaryburms on Blankets in a non smoking room. Room smelled of cigarettes every night. I spread with Lysol and the smell lingered. Non working dirty pool. My kids were very upset. Plug outlet not working blown out. The AC made loud clanking noise all night. We found blood stains on most pillow case.The staff was nice. But both rooms in bad condition s. Never returning again to Days Inn. BTW over priced for what we endured.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 27, 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.

2/10 Terrible

Paul Joseph

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Did not stay, disgusting
Stayed 2 nights in Jul 2023
Response from Manager on Jul 27, 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
When I got there the guy at the counter seemed new and the check in process was a little long as I was being checked in another couple came in and said they was given the wrong room key because someone was in the room when they walked in the guy at the counter seemed confused as to the other lady who was not there checked them in that was the first red flag. So after all of that I get to my room and I notice the security latch is broken off so there nothing to keep you safe there a hole on the wall with something sticking out of it the room looked sketchy on top of that there were some guys sitting outside just staring at me so my instinct said get in your car and I left I did not stay there contact hotel.com where I booked the hotel from who stated they would contact the hotel and see if I can get my money back. I am still waiting to see what happened. Please check out photos below of the room
Hole on the wall with something sticking out
Door loosw
Security latch missing from the middle unsafe
Unsafe door
Stayed 1 night in Jul 2023
Response from Manager on Sep 2, 2023
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

4/10 Poor

Daniela

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty from the floor, to sink, to tub. Toilet seat was broken and the toilet bowl had a pink ring around . The napkin holder was broken. Also, the tube of lotion was open and about half way used.
Stayed 1 night in Jul 2023
Response from Manager on Sep 2, 2023
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

2/10 Terrible

Kelvin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Sep 2, 2023
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
person at reception was nasty to us for no reason. we were put in a room that was so gross, stained towels, sticky floor, bad smell. it seemed to be a room that was not longer used. broken security lock. door had to be shoved to be opened. room next door had cardboard covering a window. it was not part of the main motel rooms. in a basement of sorts. seemed like drug dealing location and rooms by the hour. thoroughly disgusting. pictures on website totally misleading. "free breakfast" was scant. no coffee, juice...a few pieces of bread but no toaster. had to cross a busy highway to a gas station to get coffee in the morning. pool was not open (end of June for gods sake). awful, awful, awful
Stayed 2 nights in Jun 2023
Response from Manager on Sep 2, 2023
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

4/10 Poor

Jeremy, Weston

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Dinesh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel!
Yellow dirty towels - broken toilet flush handle - no water pressure in shower - stinky toilets - stinky bed covers and comforters. Terrible experience with this hotel. Front office’s response for these - “sorry, we couldn’t do anything to fix it”
Stayed 1 night in Jul 2023

2/10 Terrible

teresa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was blood on sheets, dirt on pillowcases. This was in a different room than i reserved. The original room had broken windows and were covered with cardboard. They actually made me pay additional 40.00 to change rooms.
Stayed 2 nights in Jun 2023

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was filthy he staff was not friendly at all, the ice buckets where covered in dirt the shower looked like it was not clean in months and no pressure They provided no assistance, you had to wait for them to put he cell phone games away in order to get even an acknowledgment
Stayed 2 nights in Jun 2023

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jun 2023

4/10 Poor

ernest

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Over charge
Stayed 1 night in Jul 2023

6/10 Okay

Betty J.

Traveled with family
Disliked: Property conditions & facilities
No frills, clean hotel,renovations in progress.
It was just OK. The breakfast was subpar and the coffee was just brown water. No fruit. The staff are non smiling and often no one was at the front desk. The pool was closed both days we were there. They are trying hard to renovate the rooms and they are ok but in our room there was no luggage rack and the no closet just a rack with hangers. The TV controls were from the 70s.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updated - Cleanliness
Hotel needs many updates. We did not feel safe as our room had a connecting door to the other room and it would not lock so we had to put the desk in front of the door. Mini fridge was not working so we had to buy ice to keep our food cold in the cooler. Towels had hairs and pillows smelled bad. We visited LEGOLAND for the day and when we returned it looked like some came into the room to get the trash and on one of the beds was partially made. There was a guy walking around which made my kids uncomfortable.
Stayed 2 nights in Jun 2023

2/10 Terrible

Iyokie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room had dust all in the bathroom, it smelled of cigarettes and I had a non smokers room. It also smelled of dead rat. I was completely disgusted. Staff was extremely nice but the place was nasty.
Stayed 1 night in Jun 2023

2/10 Terrible

Kevin

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property is clearly not being overseen by anyone from Wyndam or they are blind and don't care about their customers safety. Rented a room for my daughter and grandson and the room had no key lock where the cylinder should be. Numerous drug transactions and transient guests using drugs in the open and public areas Called Wyndham and they told me not an issue for them and to call property manager very poor customer service and assistance Don't stay there !!!! Will have to by wary of wyndam assocations going forward
Stayed 1 night in Jun 2023

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quite, clean, bed was comfortable!

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non-Functioning Dump
He could not get our room unlocked. Waiting for the refund he promised. Went somewhere else.
Stayed 1 night in Jun 2023