Ratings based on 106 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jul 27, 2015
Our particular room was in a wing of the hotel that required access through a fire door. Noisy whenever used. A bit annoying throughout the night. Was unable to access Wifi with Iphone, Ipad or Android phone. Might not be a problem with a laptop.
3 out of 5
by A verified traveler

No dark curtans on window, only thin see thru. Plu

Posted Jul 20, 2015
Pros: Nothing
Cons: Everything
Location: Location is good. That's the reason I wanted to stay there
No dark curtans on window, only see-thru. Plumbing works are so close together you can hear everyone flushing the toilet all night. Shower drain very slow. we used expedia and paid more than we should have because the hotel blocked out some rooms and prices and the hotel was not full. next time I go to Best Western.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to downtown

Posted Jul 14, 2015
Pros: Cleanliness, friendly staff and general condition of the facility
Cons: Add some umbrellas to the tables around the pool so there is some shade
In town with family to participate in the Boilermaker 15K, location was convenient for getting to and from the event. Pleasant stay, knowledgeable, friendly staff.
Comment from Hotel Management
Jul 16, 2015 by Miguel, Hotel Management
Thank you for posting about your overall satisfaction with your stay. We look forward to you returning as a guest soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
The hotel was convenient to our destination, clean, and functional. The shower/bath had great pressure and hot water and was designed so we could spread our toiletries out for use. WiFi was good. Parking free and close to room. The front desk staff needed to be reminded several times of our continued booking and that our family would arrive, that their room had been paid and that they had a different name from ours. Other than that, we enjoyed our stay. We did not eat at the hotel so cannot comment on the quality of that experience. There are many eating places within a short distance.
5 out of 5
Recommended
for Families
by Melissa from washington

Loved it

Posted May 25, 2015 on Hotels
Loved the neighborhood and thought the room and service was great!
4 out of 5
Recommended
for Everyone
by A verified traveler

quiet, away from thruway

Posted May 21, 2015
Pros: the rooms, and has a bar/restaurant
Cons: more attention to detail when cleaning the room
Location: There is a great place just down the block called the Chowder house.. great food, walking distance
Maybe they were short staffed but this time it seemed to take forever to get the room cleaned, and when done, was not up to their usual standards. overall a great place to stay
4 out of 5
Recommended
for Families
by Mary from Springville, NY

Very nice!

Posted May 13, 2015 on Hotels
One thing would be to make it clearer about the A, B, C doors! We kept getting confused!! Otherwise, was very nice!
4 out of 5
Recommended
for Families
by darrekk from east concord, ny

Probably not again, but only because of the price.

Posted May 12, 2015 on Hotels
The price was not worth the stay. Do not get me wrong, it was nice and clean, but you can get that in other hotels in the area for less. And, no breakfast here...well, you can go to the restaurant that is within the hotel and pay for it. We did not have breakfast here, but did have dinner. It was a Saturday night and not busy, which made me a little nervous, but the food and the service were good.
5 out of 5
Recommended
for Families
by Richard from Oakland

Great Customer Service

Posted May 8, 2015 on Hotels
I was in Utica for a family emergency. I ended up staying much longer than I anticipated due to the illness & then death of my brother. The staff could not have been better. They did everything possible to help me & make my stay more comfortable. The house keeping staff are wonderful and did everything possible to accomdate my needs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
An older hotel that is fairly well kept. Rooms were clean but bedding mattresses are older and need replaced.