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Reviews of Best Western Plus North Haven Hotel

3 out of 5
Best Western Plus North Haven Hotel
201 Washington Avenue, North Haven, CT

Reviews

7.4

Good

Rating 10 - Excellent. 344 out of 1001 reviews" "
Rating 8 - Good. 275 out of 1001 reviews" "
Rating 6 - Okay. 178 out of 1001 reviews" "
Rating 4 - Poor. 114 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Mark, Providence

Business traveler
Liked: Cleanliness, staff & service
The hotel is dated and staff was disorganized dealing with the workshop I was attending.
Stayed 1 night in Apr 2024

2/10 Terrible

Roange Angie

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Our check in was great; had a lovely girl check us in, even tell us best pizza around etc We went out for a few hours came to a flooded bathroom / leaking ceiling . There was 12min until the pool closed (big reason we choose location, I expressed to the front desk the issue and that I was going to let my Child use the pool and come back in 10 min. She seemed beyond disturbed and said “no it’s closing “ and I very nicely said ma’am it’s a few minutes and I’ll be right back. My booking was an accessible due to having mobility issues; I even assured upon Check in the room wasn’t far from parking. She put us in the furthest room in the hotel, literally in 200s. It was by two staircases which were very difficult for me & when I asked if she had anything closer she told not for my type of booking & if I needed a closer room I needed to “upgrade”. Her attitude was so disrespectful & I didn’t want to make a big deal given it was late and had move all belongings with my young child . The second room had a terrible odor & I knew I’d get nowhere with reception. We needed up having to sleep there but if it was up to me and it was earlier I would have completely went to a new location. I’ve never met a staff member so disturbed as if the leak happened in her room, and to top it off all my daughter’s cloths were wet and we threw away due to the unknown smelly leak. If I could rate 0 I would, costumer service comes hand in hand with the environment .
Stayed 1 night in Apr 2024
Response from Anne on Apr 11, 2024
Hello, I am so sorry about all of the issues you had during your stay. We will be looking into the issues with staff further because is not the way we like to conduct ourselves. All issue brought up will be thoroughly looked into from every department to ensure we do not have any more instances like this again. Please feel free to reach out if I could be of any assistance to you.

10/10 Excellent

Marlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and enjoyed a swim before ending the day. Breakfast was very good.
Stayed 1 night in Apr 2024

6/10 Okay

Joseph, Brewster

Stayed 1 night in Mar 2024

6/10 Okay

Henry John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking area lighting is very good. Doors on outside werenot that secure.
Stayed 6 nights in Feb 2024

8/10 Good

Mary

Traveled with group
This location still advertises an on site restaurant but it is no longer opened. Deceiving…disappointed. They end breakfast at 9am…. Should go until, at least 10.
Stayed 1 night in Mar 2024

10/10 Excellent

Cody

Stayed 1 night in Feb 2024

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay.
Stayed 2 nights in Feb 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The place was good, clean, comfortable and quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Dwight

Liked: Staff & service
Older holder hotel good stay for the price hotel pool and restaurant we’re good free breakfast was good as well
Stayed 1 night in Feb 2024

10/10 Excellent

Paula

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Juliana

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved a king room, they “didn’t have any left” so we got a queen handicapped room. There were ants all in the bathroom. We asked for another room and got 2 queen beds. It was fine. The staff was nice about it but will absolutely never stay here again.
Stayed 1 night in Feb 2024

4/10 Poor

Douglas, Ballston Lake

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not stay here again. Dirty facility.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Very satisfying
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel C.

Stayed 1 night in Jan 2024

10/10 Excellent

Chadeley, Hillside

Stayed 1 night in Jan 2024

8/10 Good

George

Stayed 1 night in Dec 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rafael

Stayed 1 night in Jan 2024

10/10 Excellent

Evelyn

Stayed 1 night in Jan 2024

10/10 Excellent

Evelyn

Stayed 1 night in Jan 2024

2/10 Terrible

Richard

Traveled with family
Liked: Cleanliness, staff & service
Mediocre
All the breakfast items were cold. The warming trays weren't plugged in. The fire alarm went off at midnight because some people were smoking up their room (not the hotel's fault) but it then took them an hour to fully turn the alarm off (hotel's fault).
Stayed 3 nights in Dec 2023

4/10 Poor

troy

Traveled with family
Disliked: Cleanliness, room comfort
Room was clean. But fire alarm went off for over an hour and had to leave hotel at 1am until fire dept cleared hotel on xmas eve. Once back in room fire alarm went of spuratically until 4am.
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel C.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Ghassan

Traveled with family
Liked: Staff & service
The carpet cleaning perfume is so overwhelming I got a migraine because of the smell. The level of cleanness is less then average and the furniture is broken down. On a better note the staff was very friendly especially Kristen at the restaurant during the breakfast. She was very warm, smiling and very helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is average. It is quiet and the staff are great. There is lots of parking. The dining room was closed and there are not a lot of restaurant options in close proximity at night after a long drive.
Stayed 1 night in Dec 2023

6/10 Okay

Meg

Stayed 1 night in Dec 2023

10/10 Excellent

Glenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Ben

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel C.

Stayed 1 night in Dec 2023

10/10 Excellent

Lynne

Stayed 3 nights in Nov 2023

8/10 Good

Robert

Traveled with partner, Traveled with pets
Our 1st time staying here. Very nice, very clean …we will stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, relatively inexpensive hotel. Has a nice little gym, a pool, bar and restaurant. Great breakfast included. Stayed here many times and will be back again in the future.
Stayed 1 night in Dec 2023

8/10 Good

William, Farmington

Stayed 1 night in Nov 2023

4/10 Poor

stephen

Disliked: Staff & service
My original room was double booked. Ended up walking in on a very surprised young lady. Took nearly an hour to get my new room ready.
Stayed 1 night in Nov 2023

8/10 Good

Damon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was great. Rooms are regular, but accommodating.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tati La

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2023

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent. Very clean and comfortable bed. Disappointed in breakfast. Pancake machine did not work and breakfast choice was very limited.
Stayed 1 night in Nov 2023

10/10 Excellent

Stacie

Traveled with partner
Liked: Cleanliness, staff & service
The room was run down but the bed was really comfortable but the tub and sink didnt drain it was really annoying
Stayed 1 night in Nov 2023

2/10 Terrible

Bassell

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Pengcheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the friendliest staff I have ever met, in many ways, as good or even better than those in the luxury establishments. Thank you.
Stayed 2 nights in Nov 2023

8/10 Good

Robert

Traveled with group, Traveled with family
Liked: Staff & service
Stay was good. Staff very friendly and helpful. Great breakfast. Kids loved the pool. Would stay again😍
Stayed 1 night in Nov 2023

8/10 Good

donald

Liked: Cleanliness, staff & service, room comfort
The place was clean . Shower curtain hanging in the middle of the shower and touching me while showering was gross. When fold away from me gets water all over the floor. Tap not attached to shower wall needs repair
Stayed 2 nights in Nov 2023

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel... mind the train
This is a pet-friendly hotel. I am very allergic to pets, so I called the hotel and they told me pets are only permitted on the first floor, so they gave me a room on the second floor (which was great). However, I got a room on the second floor at the BACK of the hotel. There is a train (Amtrak?) that passes the back of the hotel every hour or so at night, much more frequently on workdays after 6am. It definitely woke me up at 6am on Monday. Hard to ignore a train passing by. Overall a good hotel, especially for the price. Next time I would get a room on the second floor at the FRONT of the hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Karen, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023