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Reviews of Courtyard by Marriott Waterbury Downtown

3 out of 5
Courtyard by Marriott Waterbury Downtown
63 Grand St, Waterbury, CT

Reviews

8.2

Very Good

Rating 10 - Excellent. 546 out of 1002 reviews" "
Rating 8 - Good. 197 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 77 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eduin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and clean. Parking was accessible and easy. The staff is attentive and friendly. Loved the stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited our needs. Convenient location as we were visiting family nearby.
Stayed 2 nights in Apr 2024

8/10 Good

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

angelica

Liked: Amenities
Grateful
Stayed 1 night in Apr 2024

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good and efficient
Stayed 1 night in Apr 2024

8/10 Good

Barbara

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing. Only reason I didn’t give a five star is because I didn’t get the room that I originally booked. I wanted a king size bed but other than that, it was a great stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Paulette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive to guess and had a fantastic people personality Very helpfull and kind to say the least. Great service overall and would highly recommended this hotel. We'll be definitely going back. Mrs. Carlin Holness makes our stay an immaculate one and to top it off, her personality was very warm.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Excellent and friendly staff.
Stayed 2 nights in Apr 2024

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything there is very fine property and staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness
Carli is a wonderful host
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

4/10 Poor

Ana Maria

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
The staff at the front desk is extremely kind. We stayed 3 nights, and the cleaning staff came too early both days. I asked them to come later and they never came back. The room was never cleaned during our stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact once you go through the doors it’s very welcoming. Had a bar and restaurant downstairs in main lobby every had a lil store if you wanted some late night snacks. Will definitely book again!!!
Stayed 1 night in Mar 2024
Response from Carly on Mar 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your beautiful arrival experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Carlin HolnessFront Office Manager

8/10 Good

Ronaldo, Valley Stream

As a titanium elite for bonvoy I will say this is a ok hotel not bad clean but …
Stayed 1 night in Mar 2024
Response from Carly on Mar 22, 2024
Dear Juan G,Thank you for taking the time to share your recent experience. My hope is that all our guests experience a relaxing and peaceful stay.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,Carlin Holness - Front Office Manager

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Carly on Mar 22, 2024
Thank you for taking the time to share your recent experience. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,Carlin Holness - Front Office Manager

2/10 Terrible

Steven

Disliked: Staff & service
The reception personnel had checked us into a double although a King was corrected. Found out later due to a phone call from the front desk that we were checked in under the wrong reservation and I had to go back down to reception to reenter a credit card for incidentials . The phone call had come at 11:30 pm, two and a half hours after I had fallen asleep. The belt (I assume) on the air conditioner fan was squealing every time the unit came on. We turned it off so that it would not wake us every 10 minutes or so.
Stayed 1 night in Mar 2024
Response from Carly on Mar 22, 2024
Thank you for taking the time to share your recent experience. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,Carlin Holness - Front Office Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Brett

Stayed 1 night in Mar 2024

10/10 Excellent

Juleika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay , food was good !
Stayed 1 night in Mar 2024
Response from Carly on Mar 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your beautiful arrival experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Carlin HolnessFront Office Manager

10/10 Excellent

Mayra, Bronx

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No needed at this time
Stayed 1 night in Mar 2024

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Was great
Stayed 1 night in Mar 2024

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked from here to palace theater for a great show
Stayed 1 night in Mar 2024
Response from Carly on Mar 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your beautiful arrival experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Carlin HolnessFront Office Manager

6/10 Okay

Elise

Liked: Cleanliness, staff & service
Not sure the sheets were super clean for the first night. Cold bathroom, runny toilet, outdated bathroom, the hotel and the rooms begin to be old. But staff was great and helpful, parking convenient.
Stayed 2 nights in Mar 2024
Response from Carlin on Mar 7, 2024
Dear Elise, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Carlin HolnessFront Office Manager

10/10 Excellent

Labetha

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Checkin
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Yamaris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I understand that if is not a customer staying at the hotel you charge for parking, but it should be free for customers. The place is not well located and it is not safe outside the premises. I paid for parking and there’s nobody supervising the parking and the gates are open.
Stayed 1 night in Feb 2024

8/10 Good

Teresa Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities
I really liked the strong water pressure of the shower, and I took long hot showers. The one area that was difficult was to regulate the heat. It was either too cold or too warm, even though we adjusted the thermostat only one to two degrees.
Stayed 2 nights in Feb 2024

8/10 Good

Leonida

Stayed 2 nights in Jan 2024

4/10 Poor

Robert

Liked: Staff & service
Just
Stayed 2 nights in Feb 2024

4/10 Poor

Robert

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Streaming didn’t work in first room then second room bathroom toilet wasn’t working
Stayed 2 nights in Feb 2024

10/10 Excellent

Mi-Keshia

Liked: Cleanliness, staff & service, property conditions & facilities
The manager Carlin Holmes was so hospitable. She made our stay feel Even more Comfortable. She’s truly the best
Stayed 2 nights in Feb 2024

6/10 Okay

Quamesha

Liked: Staff & service, amenities, property conditions & facilities
My room had a faint smell of urine (probably the carpet in between the beds). There weren’t any bags in either of the trash bins, bathroom sink fills with water, and the toilet keeps running. However, my stay was quiet and peaceful .
Stayed 1 night in Feb 2024

10/10 Excellent

Rosilegny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, Christina is excellent from the cleaning crew.
Stayed 1 night in Feb 2024

8/10 Good

Carlos

Stayed 1 night in Feb 2024

10/10 Excellent

rudnell

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Silungile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Waterbury Connecticut!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff wonderful environment to help me. They were amazing.
Stayed 1 night in Dec 2023

10/10 Excellent

Lovepreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and clean. Has a restaurant and bar which is very convenient and only 5 mins away from the MetroNorth!
Stayed 1 night in Feb 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Feb 2024

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Private place
Stayed 1 night in Jan 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place
Stayed 1 night in Jan 2024

10/10 Excellent

jose de jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

8/10 Good

Tina

Typical downtown of a city area but the hotel is nice
Stayed 1 night in Jan 2024

10/10 Excellent

Gaby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying here when I’m in Waterbury. Good value.
Stayed 1 night in Jan 2024

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. April at the front desk checked us in and was very friendly and personable. I would stay here again if I was in the area again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility The staff is super friendly
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice place
Stayed 1 night in Jan 2024

10/10 Excellent

Neva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay
Stayed 1 night in Jan 2024