Fireplace

Reviews of Hampton Inn by Hilton Shelton

2.5 out of 5
Hampton Inn by Hilton Shelton
695 Bridgeport Ave, Shelton, CT

Reviews

8.4

Very Good

Rating 10 - Excellent. 538 out of 1002 reviews" "
Rating 8 - Good. 246 out of 1002 reviews" "
Rating 6 - Okay. 93 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sahba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean , but the room service was only done upon request and was not every day .There was several options for breakfast . overall happy .
Stayed 3 nights in Apr 2024

6/10 Okay

zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good spread for a free breakfast. Pool and slide were nice, but crowded. You need to sign up for an hour time slot and get wristbands.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Zachary,It was a pleasure having you as our guest recently. We are delighted you started your day off right with our delicious breakfast offerings and that you had the chance to enjoy our sparkling pool. That said, feedback always helps us ensure we are providing the best experience to our guests, and we will be sure to discuss your comments internally. Thank you for your review, and we hope you return soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and friendly staff.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Thomas,It was our pleasure to provide you with convenient, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice location. Staff at the front desk, house keeping and breakfast, extremely friendly and helpful.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Victoria,Thank you for your kind words! We strive to deliver exceptional service throughout your stay, and it's lovely to know we succeeded. We look forward to your next visit to Hampton Inn Shelton!

8/10 Good

David Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genuinely impressed by the cleanliness, friendlyness of staff and size of rooms. PS the waterslide is amazeballs.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear David,Thank you so much for the five-star review! We are so pleased you enjoyed our dedication to cleanliness and top-notch accommodations. We'll pass your compliments on to the team as well. It was a pleasure to welcome you, and we hope you'll visit us again soon!

8/10 Good

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff is very friendly and breakfast 😋 good .We also enjoyed pool
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Myriam,Thank you for choosing to stay with us at Hampton Inn Shelton. Our goal is to provide every guest with friendly service, so we're thrilled our team was able to live up to our high standards. It's also great that you enjoyed our delicious breakfast and relaxing amenities. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good areas around there
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Michael,We can’t thank you enough for staying at Hampton Inn Shelton, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

10/10 Excellent

ROBERT, South Plainfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Robert,Thank you very much for the five-star review, as it's everything we always hope for all of our guests. It was our honor to have you join us at Hampton Inn Shelton, and we look forward to your next visit.

10/10 Excellent

Shailee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Shailee,Thanks for choosing Hampton Inn Shelton. We appreciate you letting us know you had a great stay at our hotel! Safe travels, and come back again

10/10 Excellent

Gwen

Na
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Gwen,Thank you so much for choosing to stay with us at Hampton Inn Shelton. Our goal is to provide every guest with a wonderful experience, and we trust this was the case for you. The pleasure was all ours, and we hope you'll choose to visit us again soon.

4/10 Poor

Coraly, Bridgeport

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The place has an odor the moment you even set foot in the building. It's like they clean with just water and nothing else. The linen is very poor quality and slightly stained. The room could use a vacuuming. It's loud in the morning, no soundproof rooms. The elevators smells horrible. They can definitely do better. The staff was friendly.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Coraly,Thank you for taking the time to share your honest thoughts. We are delighted our hospitable team left a memorable impression on you; however, we regret that your overall experience fell short of expectations. Your feedback will be shared internally to ensure any odor concerns are dealt with swiftly, and any opportunity for improvement is seized. We appreciate your comments and hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

10/10 Excellent

Janis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was wonderful- The staff, the breakfast, and the overall stay were wonderful.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Janis,We truly appreciate your kind words about your recent stay at Hampton Inn Shelton. Your satisfaction is our top priority, and we're thrilled we could exceed your expectations with our hospitality and satisfying breakfast. We can't wait to welcome you back for another wonderful stay in the near future!

6/10 Okay

Christine

Traveled with family
Liked: Staff & service
CONS: Our room toilet was malfunctioning and the bathroom layout was odd with angled double doors very close to the beds. The beds and pillows were too soft making them uncomfortable and hot. The pool was unmonitored and complete chaos with teens running, yelling, cutting lines and going down the slide 3 to 5 at a time. The pool towels are ridiculously small and 2 of the 3 we got were grossly stained. Morning of 11AM checkout we had Do Not Disturb sign on door and housekeeping still knocked on door at 10:40 AM asking to clean. Pool use works on a one hour reservation basis but we only found this out when we checked in. However no one is monitoring the pool area to make people stick to their reservation times. PROS: Staff were friendly. Breakfast was good with plenty of tasty options and helpful staff. Design on the to-go coffee cups are really cute. Pool would be really nice with great slide if it was monitored by staff for safety.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Christine,Thank you for sharing your experience with us. We're glad to hear our team's friendliness, and the variety and quality of our breakfast offerings made a positive impression on you. However, we're disappointed to hear of the challenges you faced with the amenities in your room and at the pool. We understand the importance of every guest's comfort and safety, and we'll address the concerns you've raised, especially regarding pool monitoring and housekeeping practices. Our team hopes to have the opportunity to welcome you back for a more seamless and enjoyable experience.

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miles was wonderful
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Claire,Thank you so much for the five stars! We're pleased you enjoyed the warm hospitality of our staff, and we'll pass on your generous compliments to Miles. Come visit us again soon at Hampton Inn Shelton for another exceptional stay!

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities and a great location. Some loose tiles in the bathroom but other than that I love staying here when I'm in town.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Stephen,Thank you for sharing your feedback. We're glad to hear you enjoyed our facilities and the great location of our property. Rest assured, we'll address your concern with the loose tiles in the bathroom to ensure our dedication to providing quality standards is maintained. It was a pleasure hosting you, and we look forward to welcoming you back on your next trip!

10/10 Excellent

Elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly, clean, we had such a great time
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Elizabeth,It was our pleasure to provide clean and welcoming accommodations for the whole family. We're glad you enjoyed your visit, and we look forward to seeing you again at Hampton Inn Shelton!

10/10 Excellent

Kemeisha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, place was clean, staff was a attentive and friendly. Highly recommend.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Kemeisha,Thank you for the kind review and recommendation! We're glad our attention to cleanliness and service impressed you, and we look forward to your next stay at Hampton Inn Shelton.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, and good location - close to highway, shopping and dining.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Lisa,Thank you for sharing your experience with us! We're thrilled you found our hotel clean and conveniently located. Your satisfaction is our top priority, and we look forward to welcoming you back to Hampton Inn Shelton for another quiet stay!

10/10 Excellent

Roseanna

Stayed 1 night in Mar 2024

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Nadia,Thank you for your glowing review of Hampton Inn Shelton! We're delighted you enjoyed your time with us and appreciate your kind words. Come back and see us anytime.

10/10 Excellent

Delisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

REINA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night. A simple hotel, no frills. Nice and clean. Stayed because of a party at Il Palio restaurant. Would recommend for dinner. I heard the sushi place across the street was good. The free breakfast was good. Basic food. Oatmeal was delicious. Staff was very pleasant. I would recommend this place and I would stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Jane,We enjoyed hosting you for a night at Hampton Inn Shelton. Our team is delighted to have earned your recommendation with our convenient breakfast and clean environment. We hope to have the opportunity to welcome you back!

8/10 Good

Francis

Business traveler
Liked: Staff & service, amenities
Hallway and staircases were under renovation
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Francis,Thank you for your feedback. Hopefully, our renovations did not cause any inconvenience for you! Overall, we hope you had a great time staying at Hampton Inn Shelton, and we look forward to seeing you again.

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the waterslide.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Matthew,Thank you for choosing Hampton Inn Shelton and for sharing your kind review. We are delighted you enjoyed the waterslide and look forward to welcoming you back for another fun visit.

8/10 Good

Omayra

Liked: Property conditions & facilities
Los cuartos muy limpios y muy tranquilos para descansar y buen desayuno
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Omayra,It was a pleasure to have you as our guest at Hampton Inn Shelton. We are delighted you enjoyed our clean and quiet accommodations. Thank you for your kind words, and we want to welcome you back again anytime!

10/10 Excellent

Dana

Traveled with family
Liked: Property conditions & facilities
Great option!
Response from General Manager on Mar 12, 2024
Dear Dana,Thank you so much for choosing to stay with us at Hampton Inn Shelton. Impressing every guest with a wonderful experience is always a top priority for us, so we're thrilled this was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

8/10 Good

RONNIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from General Manager on Feb 28, 2024
Dear Ronnie,Thank you for choosing Hampton Inn Shelton! Your review means a lot to us, and we look forward to welcoming you back for another enjoyable experience.

6/10 Okay

Olga

Traveled with family
Liked: Staff & service, amenities
The Breakfast was horrible, there was alot of rust on the shower wall, but due to it being for a teenager getaway the boys did not mind it, but me being the parent I was surprised to see that. The staff were great, but I genuinely feel like the breakfast could have atleast provided sausages that was not cooked like cardboard.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Olga,We appreciate your feedback, and we're glad our friendly staff made you and your boys feel welcome. However, we apologize for any disappointment with breakfast and for any concerns about the bathroom. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Perla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Perla,Thank you for sharing your experience with us! Your satisfaction is our top priority, and we're delighted to have met your expectations. We look forward to welcoming you back to Hampton Inn Shelton for another wonderful experience!

6/10 Okay

Jason

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Great pool area and the water slide is a definite hit with the kids. Staff at front desk is rude and can’t be bothered. Check in process was lengthy because they did not seem to know what they were doing-normally would not mind, but since front desk was rude, it wasn’t acceptable. Overall good hotel for kids. Pool area is nice. Didn’t know we would have to book reservation times for pool. But still was able to enjoy. Great experience-really just the staff is unfriendly and can’t be bothered.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Jason,Thank you so much for the feedback. We're so happy to know that our water slide was a highlight of your family's stay. That being said, we're sorry to hear about any disappointment regarding the service you received, and we'll be sure to discuss your feedback internally. Despite this, we hope you will consider giving us another chance soon; we're confident that we can impress you.

10/10 Excellent

J

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was warm, slide was fun. Even with renovations going on we enjoyed our stay. Thank you.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Thank you for choosing Hampton Inn Shelton and for taking the time to leave your lovely, five-star review. We are delighted you enjoyed your time at the pool and look forward to welcoming you back and impressing you further, once the renovations are complete.

2/10 Terrible

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Gayle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rude morning reception clerk. I was very very sick in the morning and would not have minded changing rooms if I had to. You see I booked with Expedia first and had to change itinerary to one day earlier. I called the hotel itself and booked one day earlier with a hotel receptionist. My conversation with a reception clerk when I asked to come one day earlier put me in a king room and said that if I was comfortable I would most likely be able to stay in the room without having to move. She was excellent. Very nice and accommodating. But like I said the morning staff starting forcing me out of room at 11:00 am. I explained to her how sick I was and could not come down to reception and wait there while she changed everything. It was impossible. Also, the rooms are extremely light in the day without being able to adjust.
Response from General Manager on Feb 20, 2024
Dear Gayle,We appreciate you reaching out to share your thoughts regarding your recent experience at our property. While we're glad our team was able to accommodate you in a room a day earlier, we're sorry to hear that you were unwell the next morning and that moving to your originally reserved room was not possible. We will certainly address the concerns you raised regarding this internally to review where we could better respond to such issues moving forward. Thank you for your valuable feedback, and we hope that you feel better soon.

2/10 Terrible

Robert

Business traveler
Liked: Staff & service
Disliked: Cleanliness
This property has bedbugs. After one night’s stay I had over 30 bites. Never staying here again.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Robert,The issues you raise are important to us. Please accept our apologies for any concerns about unwelcome visitors. Reports of this nature are taken very seriously, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 Excellent

Brandie Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Prativkumar

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Prativkumar,Thank you very much for the five-star review as it's everything we always hope for all of our guests. It was our honor to have you join us at Hampton Inn Shelton, and we look forward to your next visit.

6/10 Okay

Roneila

Stayed 1 night in Jan 2024

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Beresford G

Liked: Staff & service, amenities
It was very noisy close to our room. We woke up due to a pounding noise. This might be related to all the construction that was going on. I this the management could be more considerate of the guests and not have the workers starting so early
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Beresford,While we thank you for being our guest and for taking a moment to share your feedback, we are sorry you had a disappointing visit due to noise concerns. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We hope to have another opportunity to welcome you back and impress you with our improvements.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Craig

Traveled with family
Disliked: Cleanliness, amenities
We were in town for a college visit. The location was excellent. Unfortunately there was a party on our floor at 2am involving multiple rooms and knocks on our door, which we ignored. There was black mold in the corner of the bathroom tub and while there were beautiful pictures of the pool and huge water slide on the site, it is currently shut down for renovation but it doesn’t look like any work is being done. Lastly the beds were very uncomfortable. Disappointing property.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Craig,Thank you so much for the feedback. It's great to know that our location was perfect for your needs. That being said, we're sorry to hear that you didn't have a good time with us overall, and we apologize for any issues regarding the accommodations you received. We'll be sure to have our team members look into all of your feedback further and make improvements where necessary. In addition, we apologize for any noise issues during your stay. Please know that our front desk team is always available to help address any noise issues during your visit. Despite this, we hope you will come back and join us again soon; we're confident we can change your perceptions.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JACK, PHILLIPSBURG

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shenaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night which was a great stay the staff was informative and kind...even thought the hotel was under renovation it was still pretty clean.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Shenaya,Thank you for choosing Hampton Inn Shelton! Our team is delighted you received excellent service and enjoyed our clean, comfortable accommodations. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable time.

10/10 Excellent

Demetrius

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was professional and ready to help with anything
Stayed 8 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Bruce,Thank you so much for taking the time to share your thoughts with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

8/10 Good

Marlene

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly. Loved the area where the hotel was. There was so many places I could walk to for a bite to eat. The free breakfast was so nice. It was always available and they had a good variety. I loved the parking. And loved the pet friendly part. They had different areas to walk my fur pet. I did not like that the room was not the cleanest. The rugs looked so old and dirty. And under the AC it looked like they had not cleaned in a long time. Overall great stay. Room size was awesome. And would love to come back when the pool re-opens.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Marlene.Thank you for choosing Hampton Inn Shelton and for taking the time to share your valuable feedback. While we are thrilled you enjoyed so much of what we have to offer, we are sorry the cleanliness of the room wasn't up to our normal high standards. All of your feedback is important to us and will be shared with the team. We are excited to welcome you back once the pool re-opens so we can impress you even further.