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Reviews of Homewood Suites by Hilton Stratford

3 out of 5
Homewood Suites by Hilton Stratford
6905 Main St, Stratford, CT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 999 reviews" "
Rating 8 - Good. 244 out of 999 reviews" "
Rating 6 - Okay. 85 out of 999 reviews" "
Rating 4 - Poor. 31 out of 999 reviews" "
Rating 2 - Terrible. 23 out of 999 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Angel A. Colon

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool closed
Stayed 2 nights in Apr 2024

10/10 Excellent

Zhixin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Matthew Drozd - Assistant General Manager on Apr 8, 2024
Thank you for taking the time to review your stay. We truly appreciate your review and do hope we can continue to welcome you to our hotel in your future travels.

2/10 Terrible

sara, Katonah

Fire! Not only was that terrifying, the Smell after was horrific. And had to beg to move room to a less Smokey one. Horrific
Stayed 2 nights in Mar 2024
Response from Dennis, Sales Department on Mar 11, 2024
Hi Sara, we apologize for the poor experience you and your family had due to the fire emergency. We understand the scare and the impact the smoke had. Fortunately, no one was hurt and it was contained quickly, but we recognize the impact is wide. We will gladly award you Hilton Honors points for the inconvenience of moving rooms.

8/10 Good

Robin

Traveled with partner, Traveled with family
Attractive
Stayed 2 nights in Feb 2024

8/10 Good

Thomas

8/10 Good

Sunae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Selene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean & spacious room!
Stayed 1 night in Feb 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
Check in was quick and easy. Late return and it was quiet and safe. Parking on property. Continental breakfast was good. We got the pool to ourselves early Sunday. Quick and easy check out as well.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Briselle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfort & good
Stayed 1 night in Dec 2023

10/10 Excellent

Ismael

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. Will definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

MARK, SPRINGFIELD

Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

Alison

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Edward Zaldumbide on Nov 20, 2023
Hello,Thank you for your feedback! We greatly appreciate it, we are terribly sorry for the condition of the room and glad we could work on a compensation with you!

10/10 Excellent

Stuart

Stayed 1 night in Nov 2023

6/10 Okay

David, Lewisburg

Liked: Staff & service
Disliked: Amenities
We were on the ground floor which had a basement feel. The HVAC in the room was incredibly noisy. The breakfast was nice. The full refrigerator was nice. The bed was smaller than a queen even though it was advertised as a queen. It’s not a vacation destination but it is fine for an overnight stop.
Stayed 1 night in Nov 2023
Response from Edward Zaldumbide on Nov 20, 2023
Hello,We appreciate the feedback and we are terribly sorry for the noisy HVAC unit. If anything occurs please feel free to visit the Front Desk and let us know what we can do to make your stay better

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Edward Zaldumbide on Nov 20, 2023
Thank you so much for your feedback Denise! We are glad you had a wonderful stay!

10/10 Excellent

Ruben

Stayed 1 night in Nov 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The reception and service team was welcoming and attentive. The room was well maintained and the pool was clean with a great schedule.
Stayed 1 night in Oct 2023
Response from Edward Zaldumbide on Nov 20, 2023
Hello Jean,Thank you so much for your feedback! We are glad our team was able to provide you with some excellent service!

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all the stay was very good. Having a small kitchenette proved to be helpful. It was kind of weird because the closet was in the bathroom. That was probably the biggest drawback.
Stayed 2 nights in Oct 2023
Response from Edward Zaldumbide on Oct 27, 2023
We appreciate your feedback and we are sorry about the closet, we are hopin for a renovation that will better suit our guests likings

10/10 Excellent

Wilbur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Edward Zaldumbide on Oct 14, 2023
Thank you so much for your feedback and we hope you enjoyed your stay with us! We look forward to seeing you in the future!

6/10 Okay

Michael, Hanover

Traveled with family and small children
Liked: Staff & service
Property and Room appeared to be just tired, hotel definitely needs more staff, they folks on staff are ready willing and able to assist, but there isn't enough hands for all the tasks. Site is a 6.5-7 out of 10, could easily be a 9/10 with some help.
Stayed 1 night in Oct 2023
Response from Edward Zaldumbide on Oct 14, 2023
Thank you so much for your feedback! I will let management know about this situation. We hope to have you in the future.

10/10 Excellent

houng rae

Stayed 1 night in Oct 2023
Response from Edward Zaldumbide on Oct 14, 2023
Thank you so much for your feedback and we hope you enjoyed your stay with us! We look forward to seeing you in the future!

4/10 Poor

Brodie

Traveled with family
Liked: Cleanliness
Disliked: Amenities
We were very disappointed with our suite as it was advertised as a Queen but it was very obvious it was a double bed. The front desk employees would not answer us when we asked if they were double beds. It was obvious they knew they were not being truthful about a Queen size. Very disappointed.
Stayed 1 night in Sep 2023
Response from Edward Zaldumbide on Oct 3, 2023
We are sorry about the clarification on the room if it was a queen or not, but we looked into it and measured the bed and it was in fact a queen. We do not like to disappoint our guests.

10/10 Excellent

Hindola

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
All that it’s supposed to be, will gladly stay here again !
Stayed 1 night in Sep 2023
Response from Edward Zaldumbide on Oct 3, 2023
We are very glad you enjoyed our stay with us! We appreciate the feedback!

10/10 Excellent

Ayana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Edward Zaldumbide on Oct 3, 2023
We are glad you enjoyed your stay with us! We appreciate the feedback and hope you enjoy!

10/10 Excellent

Lynn

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Edward Zaldumbide on Oct 3, 2023
We are glad you enjoyed your stay with us! We can't wait to welcome you back again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous place to stay when traveling thru Conn.
Homewood Suites is the place to stay when traveling thru southern Connecticut... especially if traveling with dogs. The suites are comfortable and well appointed. The breakfast is great - not something you can typically find since the pandemic. And best of all, the staff is friendly, kind, and very helpful.
Stayed 1 night in Aug 2023
Response from Edward Zaldumbide on Aug 9, 2023
We are so happy you enjoyed your stay with us:) We hope you stay with us again!

10/10 Excellent

Stacey

Stayed 2 nights in Aug 2023
Response from Edward Zaldumbide on Aug 9, 2023
We are so happy you enjoyed your stay with us:) We hope you stay with us again!

10/10 Excellent

Rachel

Stayed 3 nights in Jul 2023
Response from Edward Zaldumbide on Aug 9, 2023
We are so happy you enjoyed your stay with us:) We hope you stay with us again!

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property and surrounding area nice. Rooms are tight but clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Robert

Stayed 1 night in Jul 2023

8/10 Good

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Dwade! The two room suite was a perfect addition to our vacation! Thanks again!
Stayed 3 nights in Jul 2023
Response from The Stratford Team on Jul 21, 2023
Thank you!

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent. Room was spacious, clean and newly renovated. Kids loved swimming in the indoor pool. All staff were very nice and helpful.
Stayed 1 night in Jul 2023

8/10 Good

Debby

Stayed 1 night in Apr 2023

4/10 Poor

Myla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front staff was super lazy and unhelpful until a Manager actually fulfilled our request. There were no towels in our room or available when we arrived for check in. There were hardly any snacks available for purchase at the store. My room didn't have a toaster oven, mixing utensils or even glasses. The pool was disgusting and the room smelled like mold. The front desk didn't have any room deodorizer either. I've stayed here many times and this used to be my "go-to" spot when in town but this was by far the worst experience ever and we will NOT be returning.
Stayed 8 nights in Jul 2023
Response from The Stratford Team on Jul 21, 2023
Thank you for taking time to share feedback following your visit. We are truly sorry we did not exceed your expectations as is our goal. The details you shared are very helpful and we can follow up directly.

8/10 Good

Beulah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We were upgraded to a two bedroom suite which was very clean and quiet, maybe because we endured the traffic on route 15! Beds are aging but otherwise everything else seemed in good shape. Breakfast was typical hotel fare but plentiful and large area to dine. Overall a pleasant stay.
Stayed 1 night in Jul 2023

8/10 Good

emma

Stayed 1 night in Jul 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for an overnight night stay while traveling
Stayed 1 night in Jul 2023

10/10 Excellent

PHILIP

Stayed 1 night in Jul 2023

8/10 Good

Okwudiri

Liked: Cleanliness, property conditions & facilities
Beautiful location and quiet neighborhood Neat accommodation with good style Food labeling will be helpful for those with dietary restrictions. If possible low sugar and non-dairy meals will complement current provisions.
Stayed 2 nights in Jun 2023

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a look if New York is too expensive
All staff were very friendly and helpful, fully equipped kitchen in the room with utensils. Washing and drying machines 24/7. Overall Experian was excellent and with the beautiful local areas plus New York a short train ride away I will definitely stop Here again.
Stayed 13 nights in Jun 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. We would definitely stay again. Only one problem the room was not ready by 4. They had a shift change and the first girl did not tell the next employee that we were waiting on our room and that she was going to let us know as we waited in the patio area. So he had no idea that we were there. The manager did upgrade our room and apologized.
Stayed 5 nights in Jun 2023
Response from The Stratford Team on Jul 21, 2023
Thank you!

4/10 Poor

NANCY

Traveled with partner
Disliked: Property conditions & facilities
For $250.00 per night, I expected at least to have a comfortable bed and pillows! NOT! Mattress felt like it was 25 years old! My husband and I got very little sleep on this lumpy, unsupported, old and worn out mattress with pillows that literally gave zero support. We have traveled all over the world and for this price range, I expected not the Ritz, but something better! Definitely would not stay there again!
Stayed 1 night in Jun 2023
Response from Dennis, Sales Department on Jun 6, 2023
Hi Nancy, we are very sorry that the mattress in your suite was so uncomfortable. We totally agree with your expectations for the price paid and we would like an opportunity to make this right for you. Let's connect further to discuss how we can make that happen.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Easily the best stay in Stratford
Stayed 1 night in May 2023
Response from Dennis, Sales Department on Jun 1, 2023
Hi William. Wow, thank you for your high praise and feedback. Our team is so happy to have earned your trust, business, and glowing endorsement. We appreciate you!!

2/10 Terrible

Tony

Stayed 1 night in May 2023
Response from The Stratford Team on Jul 21, 2023
We are sorry that we did not exceed your expectations.

10/10 Excellent

BERNARDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and well Located property. Rooms were clean, breakfast has so many options, dining options close to the property and finally staff is very friendly
Stayed 3 nights in May 2023
Response from Dennis, Sales Department on May 26, 2023
Hi Bernardo, thank you for your business and taking time to share feedback. Wonderful to hear you were so pleased with the location, nearby dining, and most importantly our talented staff.