Exterior detail

Reviews of New Haven Hotel

3.5 out of 5
New Haven Hotel
229 George Street, New Haven, CT

Reviews

8.8

Excellent

Rating 10 - Excellent. 755 out of 1222 reviews" "
Rating 8 - Good. 276 out of 1222 reviews" "
Rating 6 - Okay. 101 out of 1222 reviews" "
Rating 4 - Poor. 46 out of 1222 reviews" "
Rating 2 - Terrible. 44 out of 1222 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOANNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
#
Stayed 2 nights in Apr 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Wenli, Skillman

Liked: Cleanliness, staff & service
A little old
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 18, 2024
Wenli, it's great to know your recent stay at New Haven Hotel was largely positive. We pride ourselves on our property's unique character and historical charm. We appreciate you taking the time to share your thoughts and we look forward to welcoming you back in the future.

10/10 Excellent

Arnold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Arnold, thank you for leaving such a positive review about your recent stay at New Haven Hotel. We're absolutely delighted our team members provided an amazing experience. We look forward to welcoming you back on your next visit.

8/10 Good

Yolonda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Yolonda, thank you for taking the time to rate your stay at New Haven Hotel. It appears that your experience with us was positive overall, and we're glad to learn that. Still, as your 4-star rating suggests, we have room for improvement. Should you have any specific suggestions, we are always open to receiving feedback from our guests. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Eva

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean & in a good location close to lots of food options. The staff was friendly & the lobby had refreshments and snacks available to purchase. Overall it was a good stay.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Eva, thank you for your complimentary review. At New Haven Hotel, we take pride in maintaining a clean environment and having an array of refreshments for our guests. We're excited to hear our team members were able to contribute to making your stay enjoyable. We hope to have the privilege to welcome you back in the future.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Jane, thank you for choosing New Haven Hotel for your stay. We're thrilled to know you had a great experience. We appreciate your rating and hope to continue providing excellent service in the future. Thanks again, and we look forward to welcoming you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Archaic rules
Stayed 1 night in Jan 2024
Response from Customer Service on Apr 7, 2024
Michael, it's great to hear you found our team members to be good at the New Haven Hotel. We're sorry if some of our policies didn't meet your expectations. We take all our guests' feedback into consideration as we constantly strive to enhance our services. Thank you for your review. We hope to welcome you back soon.

8/10 Good

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service
Good location. Need to update showers so that water doesn’t leak out of the shower.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Vanessa, thank you for taking the time to leave a review. The New Haven Hotel appreciates your praise of our centrally located property. As for the in-room amenities, we're continually looking into ways to enhance and modernize guests' experiences, and your feedback on that is important to us. We hope to have you back soon.

10/10 Excellent

Tricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and had plenty of room available for our luggages. Staff was friendly and helpful. Would stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Tricia, we're thrilled to hear you enjoyed your stay at New Haven Hotel. It's wonderful that our spacious rooms served well for your belongings, and our helpful team members contributed positively to your experience. We look forward to hosting your next visit.

10/10 Excellent

Zhibin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and the room is clean. Walkable distance to Yale campus.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Zhibin, thank you for selecting the New Haven Hotel and sharing your wonderful experience. We're thrilled to hear our team members exceeded your expectations with their friendliness and the cleanliness of your room. It's wonderful to know that you appreciated our proximity to Yale campus. We can't wait to have you back on your next visit.

8/10 Good

Milton

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Milton, it's great to see your 4-star rating of New Haven Hotel. We are pleased that you had a good overall experience. We thank you for choosing Expedia to share your feedback and look forward to seeing you again in the future.

8/10 Good

Dionisios

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location is so convenient, as is the parking garage connected to the property with an overhead bridge. My biggest gripe is with the night staff, who were very dismissive and almost condescending when my fiancée and I discovered dirty sheets on the bed. It took over an hour to receive new sheets, and the night staff flat out refused to assist us in removing the dirty sheets and remaking the bed because she was quote “not allowed to help at night”. I would come back for the location and overall aesthetic of the hotel, but our experience with the staff was not great.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Dionisios, your feedback is appreciated. It's delightful to hear that you found the New Haven Hotel's location ideal and the parking garage convenient. On the other hand, we regret the issue you encountered regarding the bed linen and the delay in getting it resolved. The level of service described falls short of the standards we aim to uphold, particularly in matters of hygiene and courtesy from our team members. We want to assure every guest feels cared for, so we'll definitely look into this matter. We're thrilled to hear you'd visit again based on our prime location and design. We're eager to provide you an enhanced experience on your next stay.

10/10 Excellent

Yoichi

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 22, 2024
Thank you for taking the time to leave this wonderful rating, Yoichi! We hope to see you again soon at New Haven Hotel so we can share yet another amazing experience!

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near Campus. Close to restaurants.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Kara, we're pleased to hear you enjoyed the strategic location of New Haven Hotel near campus and various dining options. We hope we'll have the opportunity to welcome you back soon.

8/10 Good

Scott

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 15, 2024
Thank you for sharing your thoughts with us, Scott!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to New Haven Hotel. Thank you and have a lovely day!

6/10 Okay

Winsome

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice clean hotel . The staff was not as friendly. Its was also noisy. I will stay there agin but a different room and floor. The hotel is in a good area for food.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Winsome, it's great to hear you enjoyed the cleanliness of New Haven Hotel and its convenient location. We're sorry if there were any disturbances during your stay. Next time, be assured that our team will make every effort to allocate a more suitable room for you. Regarding your experience with our team members, we constantly aim for friendly hospitality. We look forward to providing you with a more pleasurable stay in the future.

2/10 Terrible

Guilherme

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
We appreciate your feedback, Guilherme.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

Claus, Groton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in quick. Room clean and as expected.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Claus, we're thrilled to know your check-in process was swift and the room was up to standard at New Haven Hotel. We can't wait to welcome you back in the future.

10/10 Excellent

Nadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in downtown New Haven close to Yale and many restaurants
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Nadim, it's fantastic to hear that you enjoyed your stay at the New Haven Hotel. We're delighted you found our prime location in Downtown New Haven to be convenient, particularly our proximity to Yale and numerous dining options. We hope to serve you again soon on your future visits!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and price. Staff were friendly and offered places to visit. Very nice rooms.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Sean, it's wonderful to hear that you appreciated the ideal location and value at New Haven Hotel. We're delighted that our friendly team members were able to suggest local spots for you to visit and that our fine accommodations met your needs. Thank you for choosing us. We look forward to your next visit.

10/10 Excellent

Ingrid

Overall stay was excellent
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Ingrid, it's wonderful to hear that your stay at the New Haven Hotel was excellent. We're thrilled to see that we were able to meet your expectations and ensure a delightful stay. We look forward to welcoming you back for another superb experience.

6/10 Okay

Claude

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
We appreciate you taking the time to share your feedback, Claude.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Jane, Sinking Spring

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying at the New Haven Hotel. We like it's proximity to Yale New Haven Hospital and there are bars and dining options in easy walking distance. Garage parking is directly across the street with walkway direct to hotel. The rooms are a nice size with comfortable beds. Overall a nice hotel and a great value for the price.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Jane, it brings us joy to hear that you chose New Haven Hotel for your stay again! We're glad you found our location conveniently close to nearby attractions and amenities. We appreciate your praise for our spacious rooms and comfy beds. Thanks for acknowledging that our hotel offers great value. We look forward to welcoming you back again soon.

8/10 Good

Marilyn, San Diego

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable bed and pillows!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Marilyn, we're thrilled to read about your delightful experience at New Haven Hotel! It brings us immense satisfaction knowing that our comfortable bed and pillows added to your enjoyment. We greatly anticipate the possibility of welcoming you back in the future.

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is 5 star
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Justin, it's gratifying to hear that our team members at New Haven Hotel presented a top-notch experience during your stay. We look forward to welcoming you back for another exceptional visit.

8/10 Good

Allison

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Helpful front desk staff. Nice size room, good quality toiletries provided.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Allison, thank you for taking the time to share your experience. It's delightful to hear that you appreciated the hospitality of our front desk colleagues at the New Haven Hotel as well as enjoyed our spacious rooms and premium toiletries. Looking forward to welcoming you back for another pleasant experience.

10/10 Excellent

Ronald

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has become our go to hotel in New Haven. Stayed there numerous times.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Ronald, we're delighted that New Haven Hotel continues to be your preferred choice when you visit the city. The fact that you've stayed here numerous times is the highest compliment we could receive. We look forward to having you back many more times in the future.

8/10 Good

Douglas, secaucus

Liked: Cleanliness, staff & service, property conditions & facilities
Good less expensive option close to Yale
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
We appreciate your lovely rating, Douglas!The satisfaction of our guests is important to us so we can't wait to see you back again at New Haven Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Amoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Thank you for the 4-star rating, Amoy!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at New Haven Hotel. Thank you again for sharing!

10/10 Excellent

Haining

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Haining, it's wonderful to hear that you found your stay at New Haven Hotel comfortable. We aim to provide a cozy and relaxing environment for all our guests and we hope to be your choice for lodging again in the near future.

10/10 Excellent

Re'Yanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Re'Yanda, thank you for your five-star rating on Expedia. We're delighted to learn that your stay at New Haven Hotel met your expectations. Our team is always striving to provide outstanding service and we're grateful for your feedback. We hope you choose to stay with us again in the future. Safe travels!

8/10 Good

Liliya, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in downtown of New Haven, CT. Very convenient to all.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 5, 2024
Liliya, it's wonderful to hear that you found New Haven Hotel conveniently located in downtown. We strive to offer an ideal location for our guests and we're glad it added to the enjoyment of your stay. We appreciate your feedback and hope to have the opportunity to welcome you back soon.

8/10 Good

Sandipan, Boston

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Sandipan, thank you for sharing your feedback. It's great to hear that your stay at the New Haven Hotel was satisfactory. We're looking forward to welcoming you back in the near future for another enjoyable visit.

10/10 Excellent

Michael, Calgary

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Michael, thank you for choosing New Haven Hotel for your recent stay. We are thrilled that your experience met your expectations. Your satisfaction is vital to us and your feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

LeAndra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. Definitely recommend!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
LeAndra, it's wonderful to hear about your enjoyable stay at New Haven Hotel. Your satisfaction and recommendation mean so much to us. We're looking forward to welcoming you back in the future.

8/10 Good

Yvon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room upgrade with more space which was wonderful. If they have a restaurant and can provide at least breakfast, it would be even more attractive.
Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Yvon, it's great to hear that you appreciated the extra room space at New Haven Hotel. We understand your preference for an on-site breakfast service and we're exploring ways to enhance our guest's dining options. Thank you for your feedback and for choosing to stay with us!

10/10 Excellent

Ray, Provincetown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!!!!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Ray, it's delightful to hear that your stay with us at New Haven Hotel met your high standards. Here's hoping it becomes a firm favorite for you. Come back soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Lisa, it's wonderful to see your fantastic rating of the New Haven Hotel! We're thrilled that our commitment to excellent guest experience resonated with you. We'd love to have the chance to serve you again in the future. Thanks for choosing us for your stay.

10/10 Excellent

Lillian, Hebron

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely book again
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Lillian, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at New Haven Hotel!

6/10 Okay

Arielle

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for sharing, Arielle.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
The hotel was very clean ! The staff was excellent ! Will definitely stay here again !
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Linda, it's wonderful to hear about your experience at the New Haven Hotel. Keeping our premises pristine and delivering excellent service through our team members is our utmost priority. We're delighted to learn that we'll be your hotel of choice for future visits. We eagerly anticipate your return.

10/10 Excellent

Hanxiang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Hanxiang, it's wonderful to hear that you had a favorable experience at New Haven Hotel. We strive to provide the best service for our guests. Thank you for choosing to stay with us. We look forward to welcoming you back for another great experience.

10/10 Excellent

Laila

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Laila, thank you for your high rating of New Haven Hotel. We're delighted you've had a wonderful experience. We'd appreciate any further feedback that will help us continue to improve our service. We look forward to your next stay!

10/10 Excellent

John, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
John, thank you for taking the time to rate your experience at New Haven Hotel. It's wonderful to see your 5-star rating and we're delighted that your stay exceeded expectations. We hope to see you again soon for another great stay at New Haven Hotel.

4/10 Poor

Mary

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hate how there’s no breakfast
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Mary, it's regrettable to hear about your dissatisfaction with the lack of a breakfast option. We do appreciate the importance of starting the day with a good meal, and we'll ensure your feedback is considered as we strive to enhance our guest experience. Thank you for using Expedia to share your thoughts.

10/10 Excellent

Mario

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thanks, Mario! It's outstanding your time at New Haven Hotel was fantastic. We can't wait until your next visit!

8/10 Good

Joan, Carlisle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location. Check in staff was nice but very little communication. Check out staff and housekeeping were very friendly
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Joan, thank you for choosing to stay at New Haven Hotel. We're glad you took pleasure in our exemplary location and found our architecture appealing. It’s heartening to know that our colleagues during check-out and housekeeping were able to make your experience more enjoyable. As for the communication concern during check-in, we'll strive for improvements. We look forward to offering you an even more communicative and personal service on your next visit.

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Winnie, your top score for New Haven Hotel truly brightens our day! We are looking forward to your return visit. Thank you for your review!

8/10 Good

Shana

Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 8, 2024
Shana, thank you for staying at the New Haven Hotel and leaving a rating! We'd love any additional feedback you might have to help us ensure your next stay with us is a perfect five!