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What a lovely hotel. The rooms were comfortable, clean and the beds were extra cozy. The staff were all very friendly and welcoming. I rarely write reviews but was so taken aback by some of the negative reviews I thought it important I write something. Thank you for a great stay!
All the service is fantastic, I love the rooms, the good restaurant, and the good server. All the staff are so kind. This place will be the first choice for my whole family for our next visit.
Tung
Stayed 1 night in Feb 2024
Response from Victor D on Feb 26, 2024
Hi Tung, thank you for staying with us! We're so glad that you enjoyed your stay. We're happy to welcome you back whenever you're back in the New Haven area.
It is a very nice property. The only recommendation is that about the size of the room. The room we stayed in was two queen beds. However, I think it is too small for two queen beds. For a king bed room that is fine.
Krassimir
Stayed 1 night in Feb 2024
Response from Victor D on Feb 26, 2024
Thank you for choosing to stay with us, Krassimir. We appreciate your kind words about our property. Thank you for the feedback regarding the size of the room, it's been shared with our executive team. We do hope we see you again whenever you're back in New Haven.
great hotel but was told it isnt safe to walk around at night
Laura
Stayed 2 nights in Feb 2024
Response from Victor D on Feb 26, 2024
Thank you for choosing to stay with us, Laura. Thank you for the feedback. New Haven is right on campus and Yale security does a great job monitoring the area, but it's a city. We recommend taking caution as you explore New Haven.
10/10 Excellent
Javier
Traveled with family and small children, Traveled with family
The noise at nighttime made it pretty challenging to sleep
Erin
Stayed 1 night in Feb 2024
Response from Victor D on Feb 14, 2024
Thank you for choosing to stay with us, Erin! I am so sorry to hear that you had trouble sleeping. I hope that you will give us another chance to make it up to you. Night time noise is a challenge in New Haven, but if you choose to give us another chance, we can find a nice quiet place away from the busy street side.
10/10 Excellent
AnaMaria
Feb 10, 2024
AnaMaria
Stayed 1 night in Feb 2024
Response from Victor D on Mar 21, 2024
Thank you for staying with us, AnaMaria. We are so happy you had a positive experience. Please visit again the next time you're back in New Haven
10/10 Excellent
Michelle
Feb 3, 2024
Great hotel great location
Michelle
Stayed 1 night in Feb 2024
Response from Jocelyn Elgarlino on Feb 4, 2024
Thank you for your kind words. Looking forward for your next visit to our hotel.
10/10 Excellent
Jessica
Traveled with partner
Jan 28, 2024
Liked: Amenities
Great spot! Walking distance to EVERYTHING!
Jessica
Stayed 1 night in Jan 2024
Response from Victor D on Jan 29, 2024
Thank you for staying with us, Jessica. We hope to see you again, soon.
Thank you for staying with us, we appreciate your feedback. We hope to see you again, soon.
10/10 Excellent
Kent
Jan 14, 2024
Kent
Stayed 1 night in Jan 2024
Response from Victor D on Feb 14, 2024
Thank you for staying with us! We hope to see you soon!
4/10 Poor
Denise
Jan 13, 2024
Liked: Staff & service
Denise
Stayed 1 night in Jan 2024
Response from Victor D on Jan 29, 2024
We appreciate your feedback, Denise. I am sorry if we fell on any expectations of yours. We hope that we can make it up to you the next time you're in New Haven.
Staff was very helpful, room was super comfy, view and location were great, room service was right on time and delish, and the sweet holiday treat was also yummy.
Verified traveler
Stayed 2 nights in Dec 2023
Response from Victor D on Jan 29, 2024
Thank you for staying with us! We hope to see you again, the next time you're back in New Haven.
Thank you for staying with us, Nicola. I am so sorry to hear that we fell on your expectations of us. Feel assured that your feedback has been brought to the attention of our Director of Housekeeping. I do hope we can make it up to you, and you think of us again, the next time you're in New Haven.
Hotel room was dirty. We found used Bobby pins and trash on the hotel room floor. Nasty!
Nicola
Stayed 1 night in Dec 2023
Response from Bobby May on Jan 4, 2024
Thank you for bringing this to our attention. We will make sure in the future to make sure this doesn't happen. We appreciate your feedback. We hope to see you again.
Thank you for staying with us! We'd love more information about what liked and disliked about your stay, it'll give us a chance to become better. We hope can make it up to you the next time you're back in New Haven.
My room at the Omni Hotel was extremely cold the whole time I was there. Eventually, the front desk gave me a space heater, but it was still a pretty miserable time.
Timothy
Stayed 1 night in Dec 2023
Response from Jocelyn Elgarlino on Dec 23, 2023
I do apologize for the problems you had during your stay at our hotel. We will make sure it will not happen again.
6/10 Okay
reinman
Dec 21, 2023
Liked: Cleanliness, staff & service
reinman
Stayed 4 nights in Dec 2023
Response from Victor D on Dec 24, 2023
Thank you for staying with us! Your feedback is very important to us. What you tell us about what you like and dislike about your experience helps us become a better hotel in the future. We hope to see you again, soon.