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Reviews of Quality Suites

2.5 out of 5
Quality Suites
1500 South Ave, Stratford, CT

Reviews

7.6

Good

Rating 10 - Excellent. 314 out of 1001 reviews" "
Rating 8 - Good. 375 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tai

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay for one night. Good breakfast, clean.
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Clean with lots of pillows. Key card failed to work almost every time
Stayed 1 night in Apr 2024
Response from H Patel on Apr 22, 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from H Patel on Apr 22, 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and courteous
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear James,We're so happy to know that you enjoyed everything about your time with us, including our friendly team members! Please consider coming back to join us again soon for another amazing stay.

4/10 Poor

Elizabeth

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I did not like the fact that the website shows a pool which apparently has been closed for a long time. That is false advertising and should be taken off their site. Shame on them for charging those prices and not offering amenities shown.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Elizabeth,Thank you for your thoughts. We're sorry you were disappointed with our hotel amenities, and we appreciate your insights. Our team will ensure that our advertised amenities are being correctly communicated, though if there is one in particular you want to make sure is available, please feel free to reach out to our on-site team for more information. Other than this, we hope you had a comfortable stay and it would be a pleasure to welcome you back.

8/10 Good

Chamatee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Chamatee,Thank you for choosing Quality Suites Stratford for your stay. We're thrilled to hear you had a positive experience overall. Your feedback is valuable to us, and we're committed to continuously improving to ensure your next visit is even better.

8/10 Good

Scolastique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service and breakfast
Stayed 3 nights in Mar 2024
Response from H Patel on Apr 6, 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

10/10 Excellent

Carolyn

We got in extremely late and the person who checked us in was terrific.
Stayed 1 night in Mar 2024
Response from H Patel. on Mar 27, 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

10/10 Excellent

Jouffroy, Camby

Stayed 2 nights in Mar 2024
Response from H Patel. on Apr 9, 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from H Patel. on Apr 4, 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

6/10 Okay

DALE

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Could not use shower. Shower settings would not work, either cold or scalding.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Dale,While we thank you for being our guest and sharing your feedback, we are sorry to hear you had a concern with the shower. Please know that our team is always ready to provide assistance and address any issues that may arise. We will be sure to review your comments with maintenance and hope we have another opportunity to welcome you back and impress you further.

8/10 Good

Simone

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quality Suites has a very accommodating staff. My room was very clean, spacious and quiet. Spent one night so I was pleased.
Stayed 1 night in Feb 2024
Response from H Patel. on Feb 29, 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

8/10 Good

martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here in 2021 and did not like it, the place was old and dirty looking once you got past the nice lobby. The bathroom was ugly,old,rusty. However, without knowing my husband and I ended up here in feb. Of 2024, we only stayed one night this time, the hotel has been remodeled and it looks great the room is very spacious and the bathroom is great, as it was remodeled as well it is very clean and new looking. In 2021 we stayed for a week and said we weren't coming back, But now that it has been remodeled we will stay here for the weeks that we come in the summer. And it is affordable and breakfast is included.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 24, 2024
Dear Martha,Thank you for your compliments on our updated property! We're glad our clean rooms and included amenities impressed you, and we look forward to having you as our guests again.

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway, plenty of parking in a well lit lot quiet neighbors everytime i have stayed and the rooms are big and clean. And the breakfast in the mornings is a great way to start a new day
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Scott,Thank you for sharing your five-star experience at Quality Suites Stratford! We're delighted you enjoyed our convenient location, quiet surroundings, and spacious rooms. It's also fantastic that you started your day with our satisfying breakfast. We look forward to welcoming you back for another pleasant stay.

8/10 Good

Terell

Stayed 1 night in Feb 2024
Response from H Patel. on Mar 21, 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service
Friendly staffs
Stayed 10 nights in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Armando,Thank you so much for choosing to stay with us at Quality Suites Stratford. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. It was an absolute pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Betty, Cali

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Very clean and friendly staff. Very helpful and informed. Thank you.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Betty,It was an honor to have provided you with an experience worth all the stars. We are glad that our team members and high standards of cleanliness made a positive impact on your stay. Your praise will be shared with our team, for they deserve the recognition. Please visit us again so we can show you a much better experience.

6/10 Okay

Kumbirai

Business traveler, Traveled with family
Food wasn’t great.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for choosing our hotel during your recent trip. We appreciate your feedback and will keep it in mind when making future changes. We wish you happy and safe travels.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from H Patel. on Jan 24, 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

6/10 Okay

Erin

Stayed 2 nights in Jan 2024
Response from H Patel. on Feb 13, 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

10/10 Excellent

Philip

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from H Patel. on Jan 22, 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

10/10 Excellent

Omayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from H Patel. on Jan 22, 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from H Patel. on Feb 13, 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

6/10 Okay

nikos, margate

Stayed 1 night in Jan 2024
Response from H Patel. on Jan 16, 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. Because We have a shortage of employees, and it is very hard to get hard working employees as well. We do apologize for any inconvenience. hope we have the opportunity to serve you again should your travels bring you through the area again.

6/10 Okay

Erin

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff came off very nonchalant not very welcoming. Housekeeping is more friendly. 2nd floor hallway looks very dim and unfinished when you first get off elevator. Hotel overall has an older feel. Other than that my only other complaint is the bedding.. there were tears in the sheets and the bed itself was very uncomfortable compared to another hotel in the area. Overall decent for the price. Breakfast is OK.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Erin,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our complimentary breakfast and affordable rates added to your experience. However, we apologize for any disappointment with the front desk service and the age of the property. We'll keep your comments in mind, and we hope you'll consider staying with us again during your next trip.

8/10 Good

Nadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The property was clean and the rooms were nice and comfortable. Spacious seating with a desk, fridge and microwave. The staff were professional and friendly. My only issue was the AC/Heating Unit was very loud. Every time it kicked it i was awakened out my sleep. I would definitely stay at this property again.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Nadia,We enjoyed having you! Your comfort is our pleasure, and we're so happy you had everything you needed to feel at home at Quality Suites Stratford. Thank you for spotlighting our dedicated staff as well. Rest assured, we will use your helpful feedback to ensure your next stay is even better!

10/10 Excellent

Alejandro, Miami

Stayed 2 nights in Jan 2024
Response from H Patel. on Jan 30, 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

6/10 Okay

Wendell

Liked: Cleanliness, amenities
N/A
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Wendell,Thank you so much for the feedback. We're sorry to hear that you didn't have an amazing experience with us, as this is always our goal. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Response from H Patel. on Feb 13, 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from H Patel. on Jan 16, 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

10/10 Excellent

Pyterson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from H Patel. on Jan 16, 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

8/10 Good

Ivan

Stayed 1 night in Dec 2023
Response from H Patel. on Jan 16, 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. Because We have a shortage of employees, and it is very hard to get hard working employees as well. We do apologize for any inconvenience. hope we have the opportunity to serve you again should your travels bring you through the area again.

8/10 Good

Raymond

Stayed 1 night in Dec 2023
Response from H Patel. on Jan 5, 2024
We're disappointed to hear about your experience. Your feedback is important, and we'll take your comments into consideration as we work on improvements to provide a better stay for our guests. We hope you'll consider giving us another chance to exceed your expectations and provide value."

10/10 Excellent

Alexis

Stayed 1 night in Dec 2023
Response from H Patel. on Jan 5, 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

8/10 Good

Dave G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from H Patel. on Jan 3, 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. Because We have a shortage of employees, and it is very hard to get hard working employees as well. We do apologize for any inconvenience. hope we have the opportunity to serve you again should your travels bring you through the area again.

8/10 Good

Phyllis

Stayed 1 night in Dec 2023
Response from H Patel. on Jan 3, 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. Because We have a shortage of employees, and it is very hard to get hard working employees as well. We do apologize for any inconvenience. hope we have the opportunity to serve you again should your travels bring you through the area again.

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from H Patel. on Dec 29, 2023
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed,quiet nights sleep,fresh and hot breakfast
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Scott,Thank you for your excellent review! We're glad you enjoyed a comfortable bed and a quiet night's sleep at Quality Suites Stratford. It's also great to know that our fresh and hot breakfast added positively to your stay. We strive to provide our guests with a welcoming and relaxing experience, and your feedback is much appreciated. We look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was just fine
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Michael,We are grateful to have earned all the stars for your recent stay with us. Please visit us again in the future.

10/10 Excellent

Jocelyn

Stayed 1 night in Dec 2023
Response from H Patel. on Jan 16, 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

8/10 Good

Raymond

Stayed 1 night in Dec 2023
Response from H Patel. on Dec 29, 2023
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. Because We have a shortage of employees, and it is very hard to get hard working employees as well. We do apologize for any inconvenience. hope we have the opportunity to serve you again should your travels bring you through the area again.

8/10 Good

Zouher

Stayed 2 nights in Dec 2023
Response from H Patel. on Dec 22, 2023
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. Because We have a shortage of employees, and it is very hard to get hard working employees as well. We do apologize for any inconvenience. hope we have the opportunity to serve you again should your travels bring you through the area again.

8/10 Good

Adam, Schenectady

Traveled with group
Liked: Staff & service
Perfect for a one night stay at the rate we got.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Adam,We are thrilled that the value we aim to provide was well represented during your stay! Thank you for choosing Quality Suites Stratford for your accommodations, and we hope that you will continue to choose us anytime you are in Stratford in the future. Our team would be delighted to welcome you back as our guest again.

10/10 Excellent

kenesha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from H Patel on Dec 18, 2023
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

10/10 Excellent

tanasia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from H Patel on Dec 18, 2023
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Good for a unexpected requirement
Good price for what you get.
Stayed 1 night in Dec 2023
Response from H Patel on Dec 18, 2023
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

6/10 Okay

Mianna

Disliked: Cleanliness, property conditions & facilities, room comfort
Good for the price point
Ok for a short term stay.
Stayed 1 night in Dec 2023
Response from H Patel on Dec 18, 2023
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from H Patel on Dec 18, 2023
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

6/10 Okay

cheryle

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from H Patel on Dec 18, 2023
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Good shower, head comfortable better pillows.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Joe,We're so happy to know that our relaxing shower was a highlight of your stay and that you had a good time overall! Thank you so much for the high rating, and we hope you'll come back to visit us again soon.