Ratings based on 405 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Virginia

Convenient and comfortable

Posted May 24, 2017
Hotel was convenient to New Haven for Yale graduation (about 20 minutes' drive, except when we stupidly left campus at 5 pm Monday and it took us 38 minutes). We were on the front side of the hotel away from I-95 and heard zero road noise. Room was spacious for four people and breakfast was good (eggs, a breakfast meat, waffles, yogurt, cereal, fresh apples, Danish/doughnuts, coffee and juice available). It was *clean,* which is a big deal for me. I could possibly have wished for a firmer mattress, but that's my personal preference, and my husband and sons found the beds quite comfortable. A five-star hotel it isn't, but it was perfect for what we needed.
Comment from Hotel Management
May 25, 2017 by Harry, Hotel Management
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a comfortable setting while you were with us. I was pleased to hear that all the staff you encountered during your stay provided friendly service. I appreciate your comments about the style and cleanliness of the room and was happy to hear that you enjoyed our breakfast offerings. I will be sure to share your comments with my team and we look forward to seeing you again when future visits to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice workers , clean

Posted Apr 21, 2017
Staff was polite and very helpful. The hotel was clean. They had a clean pool. The complementary breakfast was delicious . Will recommend to family and friends.
Comment from Hotel Management
Apr 22, 2017 by Harry Manager, Hotel Management
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a comfortable setting while you were with us. I was pleased to hear that all the staff you encountered during your stay provided friendly service. I appreciate your comments about the style and cleanliness of the room and was happy to hear that you enjoyed our breakfast offerings. I will be sure to share your comments with my team and we look forward to seeing you again when future visits to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Great value, clean,nice hotel.Very friendly staff.

Posted Apr 21, 2017
We liked everything about this hotel. It was conveniently located. It was very clean and everything was in really good condition. The staff was extremely friendly and went out of the way to make sure we were happy. For the price, you can't beat the value. Plus we saved probably $20 or more by having a very good free breakfast there. I would definitely stay there again next time I'm in the area.
Comment from Hotel Management
Apr 22, 2017 by Harry Manager, Hotel Management
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a comfortable setting while you were with us. I was pleased to hear that all the staff you encountered during your stay provided friendly service. I appreciate your comments about the style and cleanliness of the room and was happy to hear that you enjoyed our breakfast offerings. I will be sure to share your comments with my team and we look forward to seeing you again when future visits to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

nice hotel

Posted Apr 14, 2017
We enjoyed our stay. Staff was very friendly. Nice clean room. Good breakfast. The kids enjoyed the indoor pool. The only complaint I had was it was so close to the interstate we could hear traffic all night. I'm a pretty sound sleeper so it wasn't too big of a deal...but if you don't like noise this may not be the hotel for you. But very easy to get to & right off the highway.
Comment from Hotel Management
Apr 19, 2017 by Harry Manager., Hotel Management
Thank you for taking a few moments to share your experience with me, I appreciate your feedback. I appreciate your comments about the friendliness of the staff, good breakfast as well. I will be sure to share your comments with them. I apologize that the suite did not provide you with a restful nights sleep; I know how important that is. but next time you visit us please ask room on the opposite side. hope to see you again in the area.
5 out of 5
by Jordany

Posted Mar 27, 2017 on Hotels
It was awesome
Comment from Hotel Management
Apr 5, 2017 by harry, Hotel Management
Thank you for taking a few moments to share your experience with me. I was pleased to hear the staff met and exceeded your expectations during this stay. Our team takes pride in providing a comfortable, professional and responsive setting that allows our guests to unwind and have a comfortable and restful stay. I will be sure to share your comments with the team to show them our customers take notice in delivering exceptional service. We look forward to seeing you again during return trip. Harry
5 out of 5
by A verified traveler

Posted Mar 14, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017 by harry, Hotel Management
Thank you for taking a few moments to share your experience with me. I was pleased to hear the staff met and exceeded your expectations during this stay. Our team takes pride in providing a comfortable, professional and responsive setting that allows our guests to unwind and have a comfortable and restful stay. I will be sure to share your comments with the team to show them our customers take notice in delivering exceptional service. We look forward to seeing you again during return trip. Harry
1 out of 5
by Morris

stay away

Posted Mar 8, 2017 on Hotels
this hotel has too many issues. stayed 4 nights should of moved out the first night. wrote a note to the manager.
Comment from Hotel Management
Apr 5, 2017 by harry, Hotel Management
Thank you for taking a few moments to share your experience with me. Our guest feedback assists us in ensuring we meet and exceed our guests expectations on a consistent basis. I was sorry to hear that we fell short during this stay. I apologize for the inconveniences you experienced during your stay at our property The experience you noted is not the norm and I will be using your comments as a training refresher for my team. if you give us one more chance we will make it right. Harry
4 out of 5
by vincent R

Posted Mar 6, 2017 on Hotels
The room was big and clean. close to everything.
Comment from Hotel Management
Mar 31, 2017 by harry, Hotel Management
Thank you for taking a few moments to share your experience with me. Our guest feedback is helpful as we strive to meet and exceed our guest's expectations on a consistent basis. I apologize that we fell short of that goal during this stay. Thank you for recognizing the cleanliness and hope to see you again when you are in the area. Harry
3 out of 5
by A verified traveler

ok, just ok.

Posted Mar 3, 2017 on Hotels
free breakfast was horrible.
Comment from Hotel Management
Mar 31, 2017 by harry, Hotel Management
Thank you for taking a few moments to share your experience with me. Our guest feedback is helpful as we strive to meet and exceed our guest's expectations on a consistent basis. I apologize that we fell short of that goal during this stay. we do breakfast according to choice hotel approval. we hope to see you again. we thank you for your business.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY, NY

Perfect for a quick stay

Posted Feb 28, 2017 on Orbitz
Pros: Cleanliness
Cons: Update pool
Location: Two Roads Brewery!
The rooms were clean, we had to change rooms after one night at the request of the hotel because they were updating the electrical on the third floor. Continental breakfast was good, pool is better for kids. 10 minute walk from Two Roads Brewery which is fantastic!