Posted Jun 27, 2016 on Orbitz
I would never go back nor recommend the hotel. I called for an early check in which I was told wouldn't happen because they were so busy. I understood and arrived a little after 3 pm. Check in was at 3. We didn't get into the room until 3:55 p.m. The room smelled of cat spray/urine, the pull out bed wasn't made, there weren't sheets or blankets in the room to even make the bed, enough towels for 2 people when specified 6 were staying in the room, and to top it off a cockroach ran up the wall. A worker had to come spray our room at 9:30 p.m. because the smell was so horrendous. All of this with 3 kids in the room.
Shame on the hotel. Three people cleaned our room (1 housekeeper, the head of housekeeping and one maintenance) and not one of them stopped and said this room is unacceptable for someone to stay in because of the odor. The gentleman who sprayed acknowledged the smell and was apologetic.
Comment from Hotel Management
by General Manager, Hotel Management
I am very sorry you experienced such an incident. I have addressed your concerns with my staff to ensure this will not happen in the future.