Lobby sitting area

Reviews of New Hope Inn & Suites

3 out of 5
New Hope Inn & Suites
6426 Lower York Rd, New Hope, PA

Reviews

8.0

Very Good

Rating 10 - Excellent. 404 out of 1001 reviews" "
Rating 8 - Good. 332 out of 1001 reviews" "
Rating 6 - Okay. 140 out of 1001 reviews" "
Rating 4 - Poor. 83 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jacquelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the clean comfortable beds. We enjoyed the great hot breakfast available. It was an enjoyable visit to New Hope, P.A.
Stayed 1 night in Apr 2024
Response from New Hope Inn and Suites Management on Apr 22, 2024
Dear Jacquelyn,We're delighted to hear that you enjoyed your visit to New Hope, P.A. and that you found our clean, comfortable beds and hot breakfast to your liking! Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we could contribute to your positive experience. Thank you for your kind words, and we hope to welcome you back for another great stay in the future! If there's anything else we can do to assist you, please don't hesitate to let us know.Thank You,New Hope Inn and Suites Management

10/10 Excellent

paul

Liked: Staff & service, property conditions & facilities
Very quiet and good location
Stayed 1 night in Apr 2024

6/10 Okay

James, New Port Richey

Disliked: Staff & service
The property was adequate. They advertised a free breakfast buffet. There was nothing ready on a Sunday morning. The one person in charge of getting it ready was late by quite a bit and then proceeded to tell everyone as they entered that breakfast was not ready and it would be another 15 minutes. The toaster did not work. Lighting was poor. Otherwise the room was fine and clean. Location was good and convenient.
Stayed 1 night in Apr 2024
Response from New Hope Inn and Suites Management on Apr 18, 2024
Dear James,We apologize for the inconvenience you experienced with our breakfast service during your stay. Providing a seamless and satisfying experience, including breakfast, is essential to us, and we regret that we fell short of your expectations in this regard. Your feedback is valuable, and we'll use it to address the issues you mentioned and make improvements moving forward. Thank you for bringing these matters to our attention, and we appreciate your understanding. We're glad you found the room clean and the location convenient. If you decide to give us another chance in the future, we'll do our best to ensure a more enjoyable experience for you. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting at a reasonable price.
Stayed 1 night in Apr 2024
Response from New Hope Inn and Suites Management on Apr 18, 2024
Dear Suzanne,We're delighted to hear that you enjoyed the setting of our hotel at a reasonable price! Providing a comfortable and affordable experience for our guests is important to us, and we're thrilled that you found value in your stay with us. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a little gem. We stayed here b/c it was getting late and we didnt want to drive home. We were at New Hope, this hotel is about 10 minutes away and was around $100 a night. Check in was smooth and the beds were very comfortable. We just had a standard room with a King size bed so nothing extraordinary. The next morning they had a stanard complimentary breakfast muffins, eggs, juice etc. Outside they have a pool aria with a outside bar and a large seating area. It was still to cold for this to be open so we are going to go back during warmer weather to check out the pool.
Stayed 1 night in Mar 2024
Response from New Hope Inn and Suites Management on Apr 18, 2024
Dear Lori,We're thrilled to hear that you found our hotel to be a little gem during your stay! We strive to provide a comfortable and convenient experience for our guests, and we're delighted that we met your expectations. It's lovely that you enjoyed the smooth check-in process, comfy beds, and complimentary breakfast. We can't wait for you to return to enjoy our pool area and outside bar during warmer weather. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank You,New Hope Inn and Suites Management

10/10 Excellent

robert

Traveled with partner
Liked: Amenities
Has a time beautiful area and hotel
Stayed 1 night in Apr 2024
Response from New Hope Inn and Suites Management on Apr 18, 2024
Dear Robert,We're delighted you found our hotel and its surroundings beautiful! We aim to provide a serene and picturesque environment for our guests, and we're thrilled that you enjoyed your time with us. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank You,New Hope Inn and Suites Management

8/10 Good

Rachel

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price. Easy to get to river with Uber
Stayed 1 night in Apr 2024
Response from New Hope Inn and Suites Management on Apr 16, 2024
Dear Rachel,We're pleased to hear that you found value in your stay with us and that our location made it convenient for you to access the river with Uber. Providing a comfortable and accessible experience at a reasonable price is vital to us, and we're delighted that we could meet your expectations. Thank you for choosing us, and we hope to have the opportunity to host you again in the future for another enjoyable stay!Thank You,New Hope Inn and Suites Management

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from New Hope Inn and Suites Management on Apr 12, 2024
Dear Edward,We're thrilled to hear that you had a great experience! If you have any further feedback or anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Thank You,New Hope Inn and Suites Management

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from New Hope Inn and Suites Management on Apr 11, 2024
Dear Jenny,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in New Hope Inn and Suites many more times.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Candido

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from New Hope Inn and Suites Management on Apr 4, 2024
Dear Candido,Thank you for a Perfect Score Rating on your New Hope Inn and Suites stay.  We are glad you enjoyed your stay at our hotel.  We are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Matthew, South Setauket

Traveled with partner
The location was very clean and quiet. They cared for the property and offered stay in options with the food and bar service. It was also a quick drive into downtown New Hope or Lambertville. I would stay here again
Stayed 3 nights in Mar 2024
Response from New Hope Inn and Suites Management on Apr 3, 2024
Dear Matthew,We're delighted to hear that you found our location clean and tranquil and that our team's care for the property was evident during your stay. It's lovely to know that you appreciated our stay-in options for food and bar service and our convenient proximity to downtown New Hope and Lambertville. Thank you for your kind words, and we can't wait to welcome you back for another enjoyable stay in the future!Thank You,New Hope Inn and Suites Management

8/10 Good

Dillon

Stayed 1 night in Mar 2024
Response from New Hope Inn and Suites Management on Apr 19, 2024
Dear Dhillon,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Thank You,New Hope Inn and Suites Management

10/10 Excellent

Johanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and awesome breakfast!! Will be back!
Stayed 1 night in Mar 2024
Response from New Hope Inn and Suites Management on Mar 28, 2024
Dear Johanna,We're thrilled you had a great stay with us and enjoyed our fantastic breakfast! Your satisfaction is our top priority, and we're delighted to know that we exceeded your expectations. We can't wait to welcome you back for another fantastic experience in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to seeing you again soon! Safe travels!Thank You,New Hope Inn and Suites Management

10/10 Excellent

allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was good
Stayed 2 nights in Mar 2024
Response from New Hope Inn and Suites Management on Mar 28, 2024
Dear Allen,We're glad to hear that you found some aspects of your stay to be satisfactory. Your feedback is important to us, and we're committed to continuously improving our services to ensure a great experience for all our guests. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience in the future, please feel free to share. Thank you for choosing to stay with us, and we look forward to welcoming you back for an even better stay next time!Thank You,New Hope Inn and Suites Management

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from New Hope Inn and Suites Management on Mar 28, 2024
Dear John,Thank you for rating your stay at  New Hope Inn and Suites.  We are glad to learn that your stay at our New Hope Inn and Suites Hotel was good; however, we would love to know how we could've improved your experience.  Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was wonderful!
Stayed 2 nights in Mar 2024
Response from New Hope Inn and Suites Management on Mar 27, 2024
Dear Charles,We're delighted you enjoyed the complimentary breakfast during your stay! Providing a satisfying breakfast experience is essential to us, and we're glad it met your expectations. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Thank You,New Hope Inn and Suites Management

4/10 Poor

Jeremy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Place is a run down motel with a pretty face in front. They redid the lobby and restaurant in front while the back is terrible. Dog barking in another room at random times all through out the night. An outlet with 2 lamps plugged into it didn’t work including the light next to the bed. View of a decrepit tennis court. Check in staff was less than pleasant. They know the outlet doesn’t work because the mini split ac/heater is plugged into a free floating rigged metal outlet box just laying on the floor with the romex wire coming out of the wall (crazy). That same mini split also sounded like it was going to explode at random times throughout the night. Uhhh yeah, I’d suggest a different place.
Stayed 1 night in Mar 2024
Response from New Hope Inn and Suites Management on Mar 27, 2024
Dear Jeremy,We sincerely apologize for the negative experience you had during your stay. It's disheartening to hear about the issues with cleanliness, maintenance, and noise disturbances. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made promptly. Please know that this does not reflect the standard of service and quality we strive to provide to our guests. We understand your frustration and regret that we fell short of your expectations. If you would like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to contact us directly.  Your comfort and satisfaction are important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,New Hope Inn and Suites Management

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were extremely comfortable! Like sleeping on a cloud. The facility was clean and well maintained.
Stayed 1 night in Mar 2024
Response from New Hope Inn and Suites Management on Mar 27, 2024
Dear Patricia,We're thrilled to hear that you had a comfortable stay with us! Providing a restful and clean environment for our guests is our top priority, and we're delighted that you found our beds to be extremely comfortable and our facility well-maintained. Your comfort and satisfaction are important to us, and we hope to welcome you back for another relaxing stay!  If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Ysmael

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my wife stayed here for st patricks day weekend and it was great. So close to peddlers village. We enjoyed the bar and the complimentary breakfast aswell. We cant eait to come back in the summer
Stayed 2 nights in Mar 2024
Response from New Hope Inn and Suites Management on Mar 20, 2024
Dear Ysmael,Thank you for choosing to spend the weekend of St. Patrick's Day with us! We're delighted you and your wife had a great stay.  Our proximity to Peddler's Village added to your experience, and you enjoyed our bar and complimentary breakfast. We can't wait to welcome you back in the summer for another fantastic stay!  If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank You,New Hope Inn and Suites Management

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service
The room was comfortable. bed was comfortable. outside looked like a motel and had to walk outside in rain to bring up bags.
Stayed 2 nights in Mar 2024
Response from New Hope Inn and Suites Management on Mar 16, 2024
Dear Pamela,We're pleased to hear that you found the room comfortable and the bed to your liking.  However, we apologize for any inconvenience caused by the exterior appearance of our property, resembling a motel, and the inconvenience of bringing up your bags in the rain.  Your feedback is important to us, and we will consider it as we strive to improve our guests' experiences.  If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know.  We appreciate your understanding and hope to welcome you back again soon.Thank You,New Hope Inn and Suites Management

8/10 Good

Connie

Stayed 2 nights in Mar 2024
Response from New Hope Inn and Suites Management on Apr 2, 2024
Dear Connie,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,New Hope Inn and Suites Management

8/10 Good

Lourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from New Hope Inn and Suites Management on Mar 12, 2024
Dear Lourdes,Thank you for staying with us when you visited New Hope Inn and Suites.  It makes me happy to hear that you enjoyed your stay.  We hope to be able to host you again soon at New Hope Inn and Suites!Thank You,New Hope Inn and Suites Management

8/10 Good

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like how close it is to downtown New Hope. Like the bar within the hotel and the bartender. Rooms are decent for the price. The shower isn’t the best as the shower head is low for me but not a big deal.
Stayed 1 night in Mar 2024
Response from New Hope Inn and Suites Management on Mar 11, 2024
Dear Shawn,We're delighted to hear that you enjoyed our convenient location near downtown New Hope and that you appreciated the hotel bar and bartender.  It's great to know that you found our rooms decent for the price.  We apologize for any inconvenience caused by the low showerhead, and we appreciate your understanding.  Your feedback is valuable, and we'll consider it as we strive to improve our amenities.  Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future.  Thank you for choosing us for your accommodation needs!Thank You,New Hope Inn and Suites Management

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn was beautiful and immaculate . Piano bar on Thursday I enjoyed immensely. Karaoke on Friday was bringing back beautiful memories. Yes I would 1000 percent recommend it. Staff was so amazing. You couldn't ask for better. In fact we extended our stay 2 days 💜
Stayed 1 night in Mar 2024
Response from New Hope Inn and Suites Management on Mar 5, 2024
Dear Jacqueline,Thank you for your wonderful review!  We're thrilled to hear that you found our inn beautiful and immaculate and that you enjoyed the piano bar on Thursday and karaoke on Friday.  It's fantastic to know that you had such a memorable and enjoyable experience during your stay.  We're grateful for your kind words about our staff, and we're delighted that they were able to make your stay even better.  We appreciate your recommendation and are thrilled that you extended your stay for an additional two days.  We can't wait to welcome you back for another amazing experience in the future!Thank You,New Hope Inn and Suites Management

10/10 Excellent

DAMEION

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area large property safe and clean
Stayed 1 night in Feb 2024
Response from New Hope Inn and Suites Management on Feb 27, 2024
Dear Dameion,Thank you for sharing your positive impressions!  We're pleased to hear that you enjoyed the nice area, and large property, and felt that it was safe and clean.  Creating a welcoming and secure environment for our guests is important to us, and we're glad we could provide that during your stay.  If there's anything specific you appreciate or if there's anything else we can do to enhance your experience, please let us know.  We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Thank You,New Hope Inn and Suites Management

6/10 Okay

Ann Teresa

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice but the property and rooms are very outdated
Stayed 1 night in Feb 2024
Response from New Hope Inn and Suites Management on Feb 7, 2024
Dear Ann Teresa, We appreciate your kind remarks about our staff.  Ensuring guest comfort is our priority. Regarding the property and rooms, we're dedicated to continuous improvement and are currently reviewing plans for renovations to enhance our guests' experiences.  Your feedback is invaluable as we strive to modernize and elevate our facilities to meet the evolving needs of our guests.  We hope you'll consider staying with us again in the future to experience the positive changes firsthand.  Thank you for sharing your insights.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from New Hope Inn and Suites Management on Feb 7, 2024
Dear Scott,Thank you for a Perfect Score Rating on your stay at New Hope Inn and Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,New Hope Inn and Suites Management

10/10 Excellent

LaSandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are very professional.
Stayed 1 night in Feb 2024
Response from New Hope Inn and Suites Management on Feb 6, 2024
Dear LaSandra, We deeply appreciate your acknowledgment of our team's professionalism.  Ensuring exemplary service is at the core of our values, and we're thrilled that our staff made your stay exceptional.  We continually strive to uphold high standards of professionalism to exceed our guests' expectations.  Your recognition motivates us to maintain this level of excellence.  Thank you for choosing us, and we look forward to welcoming you back for another memorable experience.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while attending a wedding in the area. Everyone n Everything was wonderful at this place. Would definitely recommend this place. 🌹
Stayed 1 night in Dec 2023
Response from New Hope Inn and Suites Management on Jan 30, 2024
Dear Joseph, Thank you for choosing our hotel for your stay during the wedding.  We're delighted to hear that you found everything wonderful.  It was our pleasure to host you, and we appreciate your recommendation.  Our team strives to provide exceptional service, ensuring every guest has a memorable experience.  We look forward to welcoming you back in the future.Thank You,New Hope Inn and Suites Management

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 23, 2024
Dear Joseph,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,New Hope Inn and Suites Management

10/10 Excellent

Chin-Kyong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, just spent a weekend with my bestie for her 30th…. Place is clean and quiet, staff is very friendly, rooms are up to date, no weird smells, property is clean, they had the heat on in the room so it was nice and toasty when we checked in yeaterday, prices are great, location is perfect as it is 10 min to New Hope or Peddler’s Village… they also have an outdoor pool and poolside bar Will def come back in the summer!
Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 23, 2024
Dear Chin-Kyong, Thank you for choosing us for your second stay and celebrating a special occasion with us!  We're delighted to hear you found our hotel clean, quiet, and up-to-date.  Our friendly staff takes pride in creating a welcoming atmosphere.  It's wonderful that you enjoyed the toasty room, affordable prices, and convenient location.  We look forward to welcoming you back in the summer to experience our outdoor pool and poolside bar.  Your satisfaction is our priority, and we appreciate your positive feedback.  Safe travels until we have the pleasure of hosting you again!Thank You,New Hope Inn and Suites Management

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 24, 2024
Dear Kelli,Thank you for a Perfect Score Rating on your stay at New Hope Inn and Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,New Hope Inn and Suites Management

8/10 Good

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from New Hope Inn and Suites Management on Jan 23, 2024
Dear Donald,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,New Hope Inn and Suites Management

8/10 Good

Rende

Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Feb 6, 2024
Dear Rende,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Thank You,New Hope Inn and Suites Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 17, 2024
Dear Anonymous,Thank you for a Perfect Score Rating on your stay at New Hope Inn and Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,New Hope Inn and Suites Management

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Did Not Feel Safe
Lobby was friendly and inviting; however it was a quite a trek from the lobby to our room. Didn't realize all rooms were on the outside--did NOT seem safe and we did not feel safe. Overall the room was clean, but the coffee maker was missing the pot. And given that the lobby was a quarter mile away, we just went without. The ceilings had stains/damage that diminished the quality of the room. The walls were thin and everything in adjoining rooms could be heard. This made for a very anxious night, especially considering that we already did not feel safe. Since clean and safe are the two priorities I look for when staying in a hotel, we will not be returning to this one.
Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 16, 2024
Dear Anonymous, We appreciate your feedback and apologize for any inconvenience you experienced.  We're glad you found our lobby welcoming.  We understand your concerns about the room location and safety perception; rest assured, our property is secure.  We apologize for the missing coffee pot and room imperfections, and we'll address these promptly.  Our goal is to ensure a clean and safe environment for all guests.  We regret that your stay fell short of expectations and invite you to contact us directly to discuss further.  We value your input and hope for the opportunity to welcome you back with an improved experience.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not everyone likes pepper on their eggs
Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 16, 2024
Dear Joseph,We appreciate your feedback and understand that individual preferences vary.  Our goal is to cater to diverse tastes, and we apologize if the pepper on your eggs did not meet your expectations.  We value your input and will use it to enhance our culinary offerings.  Please feel free to inform our staff of any specific preferences during your next visit, and we'll do our best to ensure a more personalized dining experience.  Thank you for choosing our hotel, and we look forward to welcoming you back soon.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Feb 6, 2024
Dear Joseph,Thank you for a Perfect Score Rating on your stay at New Hope Inn and Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised to find this hotel. Staff was friendly and accommodating. It is not often I can find a nice, clean hotel that is reasonably priced and pet friendly. It is convenient to both downtown New Hope and Lambertville. I will stay here again.
Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 16, 2024
Dear Anonymous,We're delighted to hear about your positive experience at our hotel!  Our friendly and accommodating staff strives to create a comfortable atmosphere for all guests.  We take pride in offering a clean and reasonably priced stay, with the added convenience of being pet-friendly.  It's great to know our location near downtown New Hope and Lambertville met your needs.  We look forward to welcoming you back on your next visit and ensuring another enjoyable stay.  Thank you for choosing our hotel!Thank You,New Hope Inn and Suites Management

10/10 Excellent

Irene

Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 16, 2024
Dear Irene,Thank you for a Perfect Score Rating on your stay at New Hope Inn and Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 10, 2024
Dear Matthew,Thank you for a Perfect Score Rating on your stay at New Hope Inn and Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 10, 2024
Dear Ed,Thank you for a Perfect Score Rating on your stay at New Hope Inn and Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,New Hope Inn and Suites Management

6/10 Okay

Christi

Business traveler
Liked: Cleanliness, staff & service
This a motel. It's decent but overpriced because of the area it's in. The room was drafty and on the small side. Needs overall updating of furnishings, paint, rugs, etc. Only one USB port available for charging.
Stayed 1 night in Jan 2024
Response from New Hope Inn and Suites Management on Jan 10, 2024
Dear Christi, Thank you for sharing your feedback with us. We genuinely value your insights.  We apologize for any inconvenience you experienced during your stay.  We constantly strive to provide comfortable accommodations and will certainly consider your suggestions for updates and improvements.  Your comments about pricing and room amenities are noted, and we'll review our offerings to ensure they align with our guests' expectations.  We hope you'll consider staying with us again in the future, as we're committed to enhancing our guests' experience.  Your satisfaction is our priority, and we appreciate your constructive feedback.Thank You,New Hope Inn and Suites Management

8/10 Good

Richard

Traveled with family
Stay was good the bed was very comfortable. property is in the process of upgrading but once it’s complete, it’ll be a great place to stay great value
Stayed 1 night in Dec 2023
Response from New Hope Inn and Suites Management on Feb 1, 2024
Dear Richard, Thank you for your positive feedback!  We're delighted to hear you enjoyed a comfortable stay with us and appreciate your patience as we enhance our property.  The ongoing upgrades aim to provide an even better experience for our guests.  We look forward to welcoming you back to our fully upgraded facilities, ensuring an even greater value during your future stays.  Your satisfaction is our priority, and we appreciate your understanding as we work to create an exceptional environment for all our guests.Thank You,New Hope Inn and Suites Management

6/10 Okay

India

Traveled with partner
Liked: Staff & service
This property is convenient to where our family lives. It has continued to hang on to mediocrity, barely. Pro: beds are comfortable. There's a mini fridge and microwave in room. Parking is abundant. Cons: bathroom is super tiny. Dogs are allowed. We got to listen to someone's barking evening and morning.
Stayed 4 nights in Dec 2023
Response from New Hope Inn and Suites Management on Jan 5, 2024
Dear India,Thank you for taking the time to share your feedback with us.  We're pleased to hear that our location and amenities like comfortable beds, in-room mini fridge, microwave, and ample parking met your needs.  We apologize for the inconvenience caused by the size of the bathroom and the disturbance from barking dogs.  Your comments are valuable, and we'll certainly look into ways to enhance the guest experience.  We hope to have another opportunity to welcome you and exceed your expectations in the future.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in New Hope
It was a very nice hotel. The breakfast was great. It is very close to New Hope town. The room was very comfy. Nice view of the courtyard, so very quiet.
Stayed 1 night in Dec 2023
Response from New Hope Inn and Suites Management on Jan 5, 2024
Dear Robert, Thank you for your positive feedback!  We're delighted to hear that you enjoyed our hotel amenities, especially the breakfast and serene courtyard view.  Our proximity to New Hope town indeed offers convenience and a tranquil stay.  Ensuring our guests experience comfort and satisfaction is our top priority.  We look forward to welcoming you back for another enjoyable visit soon!Thank You,New Hope Inn and Suites Management

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from New Hope Inn and Suites Management on Jan 5, 2024
Dear Melissa,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon! Thank You,New Hope Inn and Suites Management

10/10 Excellent

Nicole

Liked: Staff & service
Disliked: Cleanliness
My room wasn’t clean, there was hair on the bed, in the shower and all over the sink.
Stayed 1 night in Dec 2023
Response from New Hope Inn and Suites Management on Jan 5, 2024
Dear Nicole,We sincerely apologize for the inconvenience you experienced during your stay.  Maintaining cleanliness is a top priority for us, and it's disappointing to hear that we fell short of your expectations.  Please know that this does not reflect our usual standards, and we will address this matter with our housekeeping team immediately to ensure such lapses do not occur in the future.  We value your feedback and hope you will consider giving us another opportunity to provide you with the exceptional experience that our guests deserve.Thank You,New Hope Inn and Suites Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed
Great bed, and spacious room. Some parts of hotel seem a bit older, but they have updated the important elements.
Stayed 1 night in Dec 2023
Response from New Hope Inn and Suites Management on Jan 3, 2024
Dear Guest,We're pleased to hear that you enjoyed the comfortable bed and spacious room during your stay. It's great that you noticed the efforts to update important elements, even if some parts of the hotel may appear older. Your feedback is valuable, and we appreciate your understanding. If there's anything specific you liked or if there are areas where we can further improve, please feel free to share. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Safe travels! Thank You,New Hope Inn and Suites Management

10/10 Excellent

Leo

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from New Hope Inn and Suites Management on Jan 3, 2024
Dear Leo,Thank you for a Perfect Score Rating on your stay at New Hope Inn and Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit. Thank You,New Hope Inn and Suites Management