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Reviews of Comfort Inn & Suites New Iberia - Avery Island

2.5 out of 5
Comfort Inn & Suites New Iberia - Avery Island
611A Queen City Dr, New Iberia, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 54 reviews" "
Rating 8 - Good. 9 out of 54 reviews" "
Rating 6 - Okay. 7 out of 54 reviews" "
Rating 4 - Poor. 2 out of 54 reviews" "
Rating 2 - Terrible. 3 out of 54 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alicia

N/a
Stayed 3 nights in Mar 2024
Response from Ella on Apr 20, 2024
Thank you for taking the time out to give us a review. We appreciate you and look forward to accommodating you again in the near future..

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Rooms were clean. Staff was friendly and attentive. There was a party taking place in the hotel and we were concerned the noise would be crazy, but we honestly never heard anything. And we were right next to it. Breakfast was perfect and easy with lots of choices. Everything was nice and clean. We didnt get to stay long, but we will definitely choose this hotel again if we end up back in the area!
Stayed 1 night in Apr 2024
Response from Ella on Apr 15, 2024
Thank you so much for taking the time to do this review. And also sharing the fact that if someone is hosting anything in the conference room, that the manager will make sure that the noise if kept to a minimum to not disturb our guest. Please share with your family and friends also

6/10 Okay

Erin

Business traveler
Liked: Cleanliness, staff & service
Coffee machine was broke in the room, which was very annoying and the ice machine on The third floor was broken as well. I left a note about the coffee machine, so hopefully it was replaced.
Stayed 1 night in Mar 2024
Response from Ella on Apr 15, 2024
Thank you for taking the time to do a review. We have switched out the coffee machine and the 3rd floor ice machine is being serviced as well….We appreciate you and look forward to accommodating you again in the near future.

6/10 Okay

Andrew

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
Check in was quick, although w were greeted by a scribbled note requesting “Don’t check out room, I’ll be back” with a phone number & a bell placed beside it. After waiting a moment and then ringing the bell, a staff member popped out from around the corner. Check in was prompt but we were disappointed to learn there’s no pool any more. Our room on the 2nd floor had a dirty bathroom shower with standing water & the cover to the shower pipe had become unglued from the wall. There was partially used complimentary toiletries that had soap scum or grease covering the plastic wrapping. The AC unit and window sill above it had dried paint & texture? splattered all across the top and there were several burnt out lightbulbs. Just not a wow experience by any means. The complimentary breakfast had lots of bread options but only 1 meat & had 1 community gallon of milk left in a mini fridge (I’m assuming for the cereal station) but no milk for the kids to drink, only juices from a dispenser. Overall our stay was okay, I don’t think I would book again though because amenities are better elsewhere.
Stayed 2 nights in Apr 2024
Response from Ella on Apr 12, 2024
We apologize for the inconvenience and hope that you will allow us to make it up to you. The pool will be turned into a great seating area that im sure you will appreciate.

6/10 Okay

Warren

Internet would not connect on the 3rd floor. Had to change rooms to ground floor to be able to use the wifi
Stayed 1 night in Apr 2024
Response from ella on Apr 7, 2024
We apologize for the inconvenience with the internet. Please allow us to service you again and I hope the internet is not giving you any problems

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and customer service was great.
Stayed 1 night in Mar 2024
Response from ella on Mar 30, 2024
Thank you for allowing us to accommodate you. We appreciate your business and taking the time to do a review. Please share your experience with us to your family and friends.

8/10 Good

Melissa, Orange

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ella on Mar 26, 2024
Thank you for taking the time to share your experience. Please share with family and friends so that we may accommodate them also.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean, new
Stayed 1 night in Mar 2024
Response from ella on Mar 14, 2024
Thank you for allowing us to accommodate you. Please share your experience with family and friends. Thank you again Staff and Management

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now that it’s Comfort Inn I love it. Comfort Inn is great. I just hope it stays that way and not it go unattended like the last Inn. Will definitely be there again
Stayed 3 nights in Mar 2024
Response from Ella on Mar 12, 2024
Thank you for allowing us to accommodate you. Please share your experience with your family and friends. Apprieciate your business...Staff and Management

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff whose excellent
Stayed 2 nights in Mar 2024
Response from Ella on Mar 12, 2024
Thank you for allowing us to accommodate you. Please share your experience with your family and friends. Apprieciate your business...Staff and Management

4/10 Poor

Kevin, Spring

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Check in took too long, rooms given were not cleaned, elevator slow, breakfast was ice cold & should not even be offered. Not many other options in New Iberia. Waste of choice and money. Property has been attempted to be renovated but is sadly lacking…..
Stayed 1 night in Mar 2024
Response from ella on Mar 11, 2024
Sorry to hear that we did not meet your expectations. The property has been newly renovated.

2/10 Terrible

Ebony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from ella on Mar 7, 2024
I apologize that your stay was not as expected. Can you please reach out to me so I can speak to you regarding your concerns

10/10 Excellent

S Joy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean remodeled property with well-lit parking. Very quiet with a nice size TV for the space. They also offer free breakfast daily AND they are located near an excellent Waffle House.
Stayed 1 night in Feb 2024
Response from ella on Mar 6, 2024
Thank you for taking the time out to share your experience. Please share with your family and friends so that we can accommodate them as well. Staff and Management

6/10 Okay

Tyron

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The price was great for the room but the housekeeping needs some work, called multiple times to the front desk to have more towels brought up but no towels were ever brought up. Other than that not a bad hotel.
Stayed 3 nights in Feb 2024
Response from Ella on Feb 23, 2024
We apologize for any inconveniences you may have experienced. Thank you for taking the time out to let us know what we can improve on. Please allow us to service you again.

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 2 nights in Feb 2024
Response from Ella on Feb 19, 2024
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 Excellent

WENDY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Ella on Feb 19, 2024
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 Excellent

Skyla

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ella on Feb 19, 2024
Thank you so much for allowing us to accommodate you. We look forward to seeing you again in the near future. Please share your experience with all your friends so they will experience the great hospitality we aim to provide.

10/10 Excellent

Jephon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area right off hwy 90 for a good price. It’s a Newly remodeled hotel.
Stayed 2 nights in Feb 2024
Response from Ella on Feb 15, 2024
Thank you for allowing us to accommodate you. we look forward to your next visit...Manager and Staff

4/10 Poor

bradley

Liked: Cleanliness
Disliked: Staff & service
They required a cash deposit for the room of $100, who just has that much cash on them? just a heads up.
Response from Ella on Feb 12, 2024
Mr Bradley, I apologize for the deposit that is required for all the third party reservations. We have to have some form of payment also for the incidentals that is usually held on a guest credit card when the guest pays cash. The deposit is returned at check out. Please allow us to accommodate you again in the future.

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was fresh clean and updated very well
Stayed 1 night in Jan 2024
Response from ella on Jan 24, 2024
Thank you for allowing us to accommodate you. We appreciate your feedback and look forward to your future stays with us.

10/10 Excellent

Rashonda

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Transitions
Stayed 1 night in Jan 2024
Response from ella on Jan 24, 2024
Thank you for allowing us to accommodate you. We appreciate your feedback and look forward to your future stays with us.

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and comfy beds. Breakfast bar was under stocked.
Stayed 4 nights in Dec 2023
Response from ella on Jan 24, 2024
Thank you for allowing us to accommodate you. We appreciate your feedback and look forward to your future stays with us.

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas visit
The stay was good. The rooms were spacious and clean. The people at the desk were very friendly and accommodating. The only thing I would change is to make the bathroom vent less noisy. We will stay here again.
Stayed 4 nights in Dec 2023
Response from ella on Jan 1, 2024
Thank you for allowing us to accommodate you. We look forward to your next visit with us. Happy New Year.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from ella on Dec 22, 2023
Thank you for allowing us to accommodate you. We look forward to seeing you again in the near future.