I stayed there only due to location
Posted Nov 20, 2016
I stayed 3 nights, and had to have my room keys re-made 4 times. on the second day, our door lock completely did not work. We were running out to a dinner reservation, and had to wait, as the staff member said 'Oh, the lock mechanism must have run out of batteries which happens all the time.' WHAT? you regularly have rooms that ANYONE can walk right into and have not fixed this issue? We had to wait for security to reboot our door lock, and move all of our valuables to the car in the meantime. This is unacceptable. There was no elevator either - I get that this is only a 2 story hotel, but wrestling 3 bags and 2 kids up a flight of stairs, which you have to scan you key (which doesn't always work) prior to entering is a hassle no one needs.