Ratings based on 485 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Oklahoma

Great get-away hotel

Posted Apr 22, 2017
Pros: Great location for access to just about anything in the Quarter
Cons: Allow the air conditioners to go below 68 degrees, especially on hot days
Location: Many attractions close by as well as resturants with in walking distance.
Staff was awesome and very friendly. Rooms were comfortable. Far enough from Bourban to be quiet. Courtyard was very relaxing
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
It's old and historical!!!! I loved it!!! Perfect for my first visit to the French quarter!!!
Comment from Hotel Management
Apr 12, 2017 by Vickie, Hotel Management
Thank you for bring our guest and for taking the time to write a review. We look forward to your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Historic hotel

Posted Apr 4, 2017
Pros: Friendly and courteous staff.
Cons: Room and bathroom cleanliness.
Location: French Quarter New Orleans needs no explanation. Site seeing tours, steamboat ride, famous cemeteries, churches, restaurants and cafes nearby.
Historic hotel in New Orleans French Quarter. Fantastic that it was within walking distance of many historical sites, great restaurants and cafes. Front desk personnel and other staff always pleasant. Lobby always provided hot coffee and ice water. Cannot comment on breakfast as did not eat there. Room and particularly bathroom could have been cleaner. Linens not changed daily. Clean towels provided on daily basis but had missing components; no hand towels sometimes or no face cloths provided.
Comment from Hotel Management
Apr 12, 2017 by Vickie, Hotel Management
Thank you for the feedback. Please accept our apologies for any issues you experienced while with us. We will be looking into these concerns and discussing them with the appropriate departments. We hope to get a second chance and host you again in the future.
2 out of 5
by A verified traveler

Small beds and unfriendly staff

Posted Mar 20, 2017
The location is amazing but that's about it that this hotel is worth staying at. The beds are described as queens but calling them that would be generous. The staff was icy and the rooms itty bitty. Not worth the price you pay.
Comment from Hotel Management
Apr 12, 2017 by Vickie, Hotel Management
Thank you for taking the time to review the Andrew Jackson Hotel. We truly value the opinions of our guests and we apologize that we did not meet your expectations. I have shared your comments with our management team for immediate follow up. Thanks again,
4 out of 5
Recommended
for Everyone
by A verified traveler from South Wales, UK

Hotel with character

Posted Mar 9, 2017
Great hotel to explore New Orleans in a great location of the French quarter. Hotel staff were very friendly. Housekeeping was good and bed very comfortable and big. Whilst en suite was basic and there was limited dining and social area, we were not in NO to stay in the hotel so it was absolutely perfect for us. The restaurants and cafes in NO are so good you will find great food for all meal times. The character and history, including the ghost, are what you should want when staying in a city with such history with many stories to tell.
Comment from Hotel Management
Mar 14, 2017 by Vickie, Hotel Management
Thanks for the great review and scores. We are very happy you enjoyed your stay with us and look forward to having you back with us soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
Very good location walkibg distance for bourbon, french quarter, french men
Comment from Hotel Management
Feb 6, 2017 by Vickie, Hotel Management
Thank you for the review. We look forward to your next visit.
5 out of 5
by Carl

Posted Jan 25, 2017 on Hotels
Great location and extremely friendly service. Wasn't aware this was part of the ghost tours for haunted hotels. That made it a bit more interesting. This hotel has such great history. Will stay there again for sure.
Comment from Hotel Management
Feb 12, 2017 by General Manager, Hotel Management
Thank you for the great review and scores! We really appreciate it. We are so pleased that you enjoyed your stay with. Please visit us again soon. Vickie
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in excellent location

Posted Jan 24, 2017
Amazing staff and the best coffee NOLA has to offer.
Comment from Hotel Management
Feb 6, 2017 by Vickie, Hotel Management
Thank you for the review and great scores. We're so happy that you enjoyed your stay with us. Please visit us again next time you're in New Orleans.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kaplan, LA

Andrew Jackson Hotel stay

Posted Jan 23, 2017
Pros: Historical aspect
Cons: BREAKFAST !
IF you LOVE HISTORY and want to be surrounded by it and also be in the Quarter, in walking distance of many sites, the Andrew Jackson is for you. It is quaint, full of architectural charm and beauty. The staff was so warm and accommodating. WE THOROUGHLY ENJOYED OUR NIGHT STAY.
Comment from Hotel Management
Feb 6, 2017 by Vickie, Hotel Management
Thank you for the feedback in regards to your recent stay with us. We're so happy that you enjoyed your time here. I have shared your comments with our management team for review. Please visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Historic hotel

Posted Jan 22, 2017
Nice historic hotel in the quarter Loved the croissants and coffee each morning
Comment from Hotel Management
Feb 6, 2017 by Vickie, Hotel Management
Thank you for providing us with feedback in regards to your most recent stay. We hope to see you on your next visit to Nola.