Never Staying Here Again...
Posted Nov 21, 2016
We arrived at the hotel and had to sit in a line of cars blocking an entire lane of Canal Street for about 20 minutes before anyone came and gave us a valet ticket and took our keys. By the time we got to the desk to check in, it was 4:45. We were told our room was not ready even though check in was supposed to be at 4:00, but we could leave our luggage with the bell hop and would receive a text message once our room was ready. We walked over to the bell desk and there were people waiting with no bellman in site. We decided to just wait so I walked back up to the desk at 5:00 to get a time estimate and the girl informed that our room was ready (even though I never received a text message). We had a little trouble finding our room because the front desk person did not write "M" behind our room # to indicate we were supposed to get off on floor "3M" instead of the regular 3rd floor. The next morning, we checked out early (around 9:30/9:45). I went to hand in my valet ticket, and they informed me I needed to bring them the copy of my receipt. No one at the front desk ever asked me about parking or gave me any sort of receipt, so I had to go back inside and wait in line again to get a receipt. We then waited 30 minutes for our car. Parking ended up being $48 per day (after taxes). I am fine paying that, but I would expect a better experience. It was just very frustrating that not ONE experience at this hotel went smoothly.
Comment from Hotel Management
Nov 28, 2016 by Kistewart, Hotel Management
Thank you for your review. I am deeply troubled to hear of your recent experience. We understand that your time is valuable, and we are truly sorry for time it took to retrieve your vehicle. We appreciate our guests’ patience and understanding of the fact that traffic and parking is incredibly difficult in any city, with New Orleans being no exception. We do our absolute best to provide the quickest and most efficient service possible given our circumstances, and we are constantly working within our team to improve our processes even further.
I hope that you enjoyed your time in New Orleans overall, and we would be so thrilled for another chance to welcome you back for a more positive experience.