Will never stay there again
Posted Nov 28, 2016
While the location is very good, our stay there was very unpleasant. When we checked in, we noticed that the safe in our room wasn't working and reported it but they couldn't fix it. We went out and came back to find that some money was stolen from my bag. We reported it but never heard back or got updates. The hotel restaurant is a rip off, and within a few hours after we left, a shooting happened that left one dead and 9 injured. Very rough neighborhood. They tried to charge us for parking even though we didn't have a car!!!!!
Comment from Hotel Management
Dec 1, 2016 by KIStewart, Hotel Management
Thank you for sharing your experience and we’re terribly disappointed to hear about the negative experience you had with us. Please know that we take all allegations of theft with the utmost seriousness. We began investigating your concerns immediately and are confident resolution will be found. New Orleans does have a true sense of community, and what occurred in New Orleans during your stay certainly affected the entire city. The Mayor’s Office and the New Orleans Police Department continue to work with all businesses throughout New Orleans to ensure visitor safety is a priority. I trust that you enjoyed the rest of your time in New Orleans, and trust we will have another chance to welcome you back for a much better experience.