Bit of setback with checking, they didn't have my name assigned to the room so I got woken up by people trying to get in and MGMT trying to find out who is in the room. Inconvenient as I was very tired and wanted good afternoon nap.
Comment from Hotel Management
Feb 16, 2017 by Kistewart, Hotel Management
Thank you for your review, and we would like to apologize for the less-than-perfect experience you had during your visit. I regret to hear that we didn’t provide you with enough amenities in your guestroom. We completely understand the importance of a restful afternoon nap, and we’re so sorry to hear that you were not properly checked-in. Your concerns have been shared with our management team for review and follow up.
We hope for the opportunity to better serve you in the future, and we would really appreciate another chance to make this up to you.