Ratings based on 1,426 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Houston

Convenient Location - Nice Staff

Posted Dec 6, 2016
Located at the edge of the French Quarter. Walking distance to almost anything. The staff was very nice from the minute we walked in until we left. Room was the perfect size.
2 out of 5
by A verified traveler from US

Not a Hotel. This is a Motel.

Posted Nov 30, 2016
Pros: Free breakfast OK.
Cons: Tell the guests what exactly they are getting.
Location: Very dark and unsafe to walk to the restaurants at night. Taxi costs $8-10 each way. Minimum 10-15 minutes walk to descent restaurant.
Room small, dark, no outside air, window air conditioning not central air. Water pressure extremely low. Very cheap for the price.
Comment from Hotel Management
Nov 30, 2016 by Chastity , Hotel Management
I am pleased to hear you enjoyed our breakfast. I am sorry to hear that you did not enjoy the room. If you give us another chance we will make sure to give you an exceptional stay. I hope the next time you are in New Orleans you will come back and see us.
4 out of 5
by A verified traveler from Sugar Land, TX

Buen hotel en una excelente ubicacion

Posted Nov 28, 2016
La verdad que el hotel en si a pesar de no ser espectacular cumple lo que promete. El desayuno simple pero bueno, las habitaciones bien y sobre todo la ubicacion! A unas cuadras de French Quarter. Cosas que sin duda pueden mejorar: - limpieza de las habitaciones. El piso no estaba limpio en el cuarto, el bano tambien necesitaba una limpieza en profundidad. - solo una silla alta en todo el hotel! Nuestra bebe de 11 meses no tuvo silla alta para el desayuno ya que habia solo una.
Comment from Hotel Management
Nov 28, 2016 by Chastity , Hotel Management
I am pleased to hear you enjoyed our hotel and staff.. I hope the next time you are in New Orleans you will come back and see us. Sincerely, Chastity
2 out of 5
by A verified traveler from US

Parking

Posted Nov 28, 2016
Checked out at 6:00 am due to parking couldn't get out until 6:50 am waiting on staff to move vehicles which should have been done early that morning knowing a possibility of early check-out . Also , someone broke my side mirror on the passenger side ( new vehicle ) which will cost about the same price of one night stay. Room was okay clean but a little stuffed due to the AC being off when we checked in. Also not safe the first night due to the lights were out on the backside of the building on the 3rd floor. Probably want stay here anymore not worth the price. Really don't like giving bad reviews but staying here cost me time and extra money . I'll give a rating of 2.5 out of 5
Comment from Hotel Management
Dec 2, 2016 by Rick Engel - General Manager, Hotel Management
Dear Daron, Thank you for writing a review about your recent stay at the Best Western Plus French Quarter Landmark Hotel. I am so sorry that your experience here was not as expected. We pride ourselves on ensuring every guest has an exceptional stay. If you could please reach out to me so that we can discuss your stay I would greatly appreciate it.
5 out of 5
by A verified traveler from US

Posted Nov 28, 2016
Good location near Louis Armstrong Park. The hotel is located in the French Quarter but away from all the noise. The hotel itself is clean. There's a nice Courtyard with a pool. The breakfast has good selections each morning. The hotel staff is incredibly warm and welcoming.
Comment from Hotel Management
Nov 28, 2016 by Chastity , Hotel Management
I am pleased to hear you enjoyed our hotel and staff.. I hope the next time you are in New Orleans you will come back and see us. Sincerely, Chastity
3 out of 5
by A verified traveler from US

Not impressive

Posted Nov 25, 2016
The hotel is in a good location but it seems old. It has a smell as well and an older look. If you are simply trying to grab a quick place to sleep- it's great. If you are trying to impress someone, not so much. They have complementary breakfast and a bar downstairs so that is a plus. The furniture in the room seems dated . The beds are only full size not truly queens/doubles.
Comment from Hotel Management
Dec 2, 2016 by Rick Engel - General Manager, Hotel Management
Dear Shay, Thank you so much for your review. We really appreciate any feed back that we can receive from our guests. I'm truly sorry that we did not exceed your expectations. I hope that you will give us another chance to make your staff a memorable one.
2 out of 5
by A verified traveler from US

Hotel room

Posted Nov 23, 2016
Our hotel room was never cleaned. Maid service never came. I had to call down to the front desk and ask for fresh towels. When I called they said The maid service team went home. I was very disappointed.
Comment from Hotel Management
Nov 30, 2016 by Chastity , Hotel Management
I am sorry to hear about your experience. I hope the next time you are in New Orleans you will come back and see us.
4 out of 5
by A verified traveler from Centennial, CO

Nice location

Posted Nov 21, 2016
Pros: Staff and services are excellent!
Cons: Entry keys failed for us to access 2 different rooms.
Location: See above
Nice location/walking distance to The French Quarter, Armstrong Park, the Superdome, Pelicans Forum, Jackson Square, downtown New Orleans and a host of nice restaurants and places of entertainment.
Comment from Hotel Management
Nov 28, 2016 by Chastity , Hotel Management
I am pleased to hear you enjoyed our hotel and staff.. I hope the next time you are in New Orleans you will come back and see us. Sincerely, Chastity
4 out of 5
by A verified traveler from NC

Quiet location within walking distance of action

Posted Nov 18, 2016
Pros: Location and great staff.
Cons: There may need to be some updates to ventilation as our room had an odor, more pressure washing just so building looks better overall.
Location: Everything, restaurants, food tours, ghost tours all available within the french quarter and within walking distance.
We had a great stay at this hotel. It is a little older but the stay was comfortable. It is right across the street from Louis Armstrong park where many festivals are held. A very quick walk to bourbon street and cafe du monde for beignets. Absolutely wonderful location but not super fancy, wall unit air conditioner, only shower not tub in room, our room had a slight odor. The staff are wonderful!!! Very helpful and knowledgeable about the area activities and will book for you.
Comment from Hotel Management
Nov 28, 2016 by Chastity , Hotel Management
I am pleased to hear you enjoyed our hotel and staff.. I hope the next time you are in New Orleans you will come back and see us. Sincerely, Chastity
4 out of 5
by A verified traveler

Sehr gute Lage, schönes Hotel

Posted Nov 17, 2016
Pros: Sehr gute Lage, alles sehr gut fussläufig zu erreichen ! Sauberes Hotel
Location: Gegenüber vom Armstrong Park, sehr zentral
Besuch von Football- und Basketspiel+Feiern im French Quarter! Waren insgesamt von Donnerstag bis Dienstag in New Orleans .
Comment from Hotel Management
Nov 28, 2016 by Chastity , Hotel Management
I am pleased to hear you enjoyed our hotel and staff.. I hope the next time you are in New Orleans you will come back and see us. Sincerely, Chastity