Ratings based on 674 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from cankton,la

Really nice hotel...very convenient for our stay!!

Posted Apr 18, 2017
The staff was very nice and helpful...the food in the cafe was excellent!!! The hotel was beautiful and the room was well maintained...enjoyed our night there!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge

Hotel, close to the airport/downtown New Orleans

Posted Apr 6, 2017
Pros: Friendly staff, new rooms and very clean.
Cons: N/A
Location: Plenty of local restaurants and very close to Downtown New Orleans
Very nice suites and friendly service just minutes from New Orleans International airport and Downtown New Orleans.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best western New Orleans

Posted Mar 27, 2017
Pros: Cleanliness, Courteousness of staff
Cons: Access to parking
Location: French quarter is only 10 minutes from this hotel
Excellent location only 5 miles from Downtown LA and well kept hotel facilties
Comment from Hotel Management
Mar 27, 2017 by Teresa Munoz - Revenue Manager , Hotel Management
Hello Guest, Thank you for your kind words. We are glad you returned your stay and hope to have you back as our guest in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Getaway vacation

Posted Mar 23, 2017
Pros: inner courtyard was beautiful
Great location for the French Quarter. Friendly staff
Comment from Hotel Management
Mar 27, 2017 by Teresa Munoz - Revenue Manager , Hotel Management
Hello Guest, Thank you for this wonderful review of our sister property. We are glad you enjoyed your stay and hope you will return when visiting New Orleans.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Wonderful for traveling with an elderly parent

Posted Mar 21, 2017
This suite was great for my elderly parent. We were able to cook and sleep well in our suite. The only concern was that the housekeeping staff could have done a better job cleaning our room, but overall it was a wonderful choice for us!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cocoa Florida

Nice comfortable hotel

Posted Mar 19, 2017
Suit was large and comfortable. 20 minutes from Diwntown New Orleans. Good restaurants nearby and Whole Foods store next door. Parking was ok and internet good. Was in New Orleans for a cheer competition and it was perfect except pool was closed.
Comment from Hotel Management
Mar 27, 2017 by Teresa Munoz - Revenue Manager , Hotel Management
Hello Shannon, Thank you for your review. We are glad everything was to your liking and hope our seasonal pool was not too much of an inconvenience to you. We keep the pool open from April 1st - October 30th and we hope you will have the chance to enjoy our pool this summer. Thank you for choosing to stay at our property and we hope to have you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
Pros: Great Staff
Great staff, clean room, but beds were very uncomfortable. Moved to another room and air conditioning was so loud and noisy. Moved to a 3rd room and my TV worked intermittently. Some upgrades need to be done, but over all it wasn't bad.
Comment from Hotel Management
Mar 29, 2017 by Teresa Munoz - Revenue Manager , Hotel Management
Hello Guest, Thank you for your feedback. We apologize for the inconveniences you faced would appreciate any information you can share with us so we can make sure your experience is not repeated. Thank you for reaching out to us and I hope we will have the opportunity to be of service to you again soon.
1 out of 5
by A verified traveler

Staff need to get trainning more about service.

Posted Mar 17, 2017
Paid for breakfast but embarrass when they said no twice instead of checking booking infomation. Room booked none smoking but smell alot of cigarete tar bad smell. book 4 people but always 3 bath towels. never come back.
Comment from Hotel Management
Mar 27, 2017 by Teresa Munoz - Revenue Manager , Hotel Management
Hello Guest, Thank you for reaching out to us regarding your experience. Please accept my sincerest apologies regarding the treatment you received during your time with us. We strive to provide superior customer service and truly regret that this was not your experience. I'd appreciate the opportunity to make this right from you and hope we will have the chance to better serve you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, LA

Nice hotel close to New Orleans Airport

Posted Mar 16, 2017
Very nice size, clean rooms with kitchenette. Easy ride to downtown New Orleans and only minutes from the airport.
Comment from Hotel Management
Mar 27, 2017 by Teresa Munoz - Revenue Manager , Hotel Management
Hello Cale, Thank you for taking the time to rate us after your departure. We are happy to hear that you enjoyed your suite and location. We know you have many choices when visiting New Orleans and we sincerely thank you for choosing to stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Mar 15, 2017
Hotel was very clean and looked like it was either new or had recently been renovated. It was very clean and the bathrooms were spotless.
Comment from Hotel Management
Mar 27, 2017 by Teresa Munoz - Revenue Manager , Hotel Management
Hello Guest, Thank you for your feedback. We are so thrilled you enjoyed your suite and hope you will have a reason to return to our property soon.