Outdoor pool

Reviews of Best Western Slidell Hotel

2.5 out of 5
Best Western Slidell Hotel
120 Taos St, Slidell, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 386 out of 953 reviews" "
Rating 8 - Good. 317 out of 953 reviews" "
Rating 6 - Okay. 126 out of 953 reviews" "
Rating 4 - Poor. 58 out of 953 reviews" "
Rating 2 - Terrible. 66 out of 953 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
OK for 1 nite. Not much for breakfast.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 24, 2024
Dear Wayne, we appreciate your feedback regarding your recent stay with us. While we're glad to hear that your one-night stay met your expectations, we apologize if the breakfast options didn't fully satisfy you. Your comments are valuable to us as we continually strive to improve our offerings and provide a better experience for our guests. If you have any specific suggestions on how we can enhance our breakfast selection, please feel free to share them with us. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another stay in the future. Warm regards,Aries Connects World

10/10 Excellent

Sharonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed the experience!
Stayed 1 night in Feb 2024
Response from Customer Care Team on Apr 18, 2024
Dear Sharonda, we're delighted to hear that you truly enjoyed your experience with us! Providing exceptional service and creating memorable stays for our guests is our top priority. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future!Warm regards,Aries Connects World

2/10 Terrible

Man

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear guest, we're truly sorry to hear about your disappointment with the cleanliness of our hotel. Maintaining high standards of cleanliness is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously, and we will investigate this matter thoroughly to handle any shortcomings and ensure improvements are made. We appreciate your honesty, and we hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards,Aries Connects World

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so very clean and the staff was courtesy patient kind and sincere.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 9, 2024
Dear Deborah, we are thrilled to hear about your positive experience during your stay! Providing a clean and welcoming environment is a top priority for us, and we're delighted that our efforts were reflected in your experience. Additionally, it's wonderful to hear that our staff's courtesy, patience, kindness, and sincerity made a positive impression on you. Your feedback means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back for another excellent stay in the future. Thank you for choosing to stay with us! Warm regards,Aries Connects World

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear Larry, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Aries Connects World

8/10 Good

Frank, Millington

Liked: Cleanliness, staff & service, amenities
The hotel is well maintained but it is an older one. Shower head and water pressure were subpar. Staff were outstanding.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Frank, thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our hotel well-maintained and our staff outstanding. However, we apologize for any inconvenience you experienced with the shower head and water pressure. Your comments will be shared with our maintenance team for immediate attention. We appreciate your valuable input as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Aries Connects World

2/10 Terrible

Tiffany

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The girl was super rude when we checked in, Said Expedia over booked the rooms. I was charged an up charge if I wanted a room. It was late so I had to do it,but I am very upset and if Expedia can't make this right I will no use them to book again.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Tiffany, we're deeply sorry to hear about your disappointing experience during check-in and with the service provided by our staff. It's certainly not reflective of the level of hospitality we aim to deliver to our guests. We apologize for any inconvenience caused by the overbooking situation and the subsequent upcharge. This is not the standard of service we strive to uphold, and we regret any frustration or inconvenience this may have caused you. We understand your concerns regarding the booking process through Expedia, and we will certainly communicate your feedback to them. We value your patronage and hope to have the opportunity to make it right for you in the future. If there's anything further we can do to handle your concerns, please feel free to reach out to us directly.Warm regards,Aries Connects World

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean inside and out. Nice breakfast all inclusive.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Dear Ian, we're thrilled to hear that you found our hotel clean inside and out and that you enjoyed our inclusive breakfast offerings. Providing a pleasant and comfortable experience for our guests is our top priority. Your positive feedback is much appreciated, and we look forward to welcoming you back for another great stay in the future. Safe travels!Warm regards,Aries Connects World

8/10 Good

Garrette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming 😍
Stayed 4 nights in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Hi Garrette,We're thrilled to hear that you had such a positive experience with our staff! Providing warm and welcoming hospitality is a priority for us, and we're delighted that our team made you feel at home during your stay. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable visit!Warm regards,Aries Connects World

10/10 Excellent

Chace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It made my trip all that more comfortable
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Hi Chace,We're so glad to hear that our hospitality contributed to making your trip more comfortable! Ensuring our guests' comfort and satisfaction is always our top priority, and we're thrilled that we could play a part in enhancing your overall experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon for another great stay!Warm regards,Aries Connects World

10/10 Excellent

XIAOMIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the front desk is friendly. However the sound insulation of the wall appears not good.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Guest,We're pleased to hear that you found our rooms to be clean and our front desk staff friendly. However, we apologize for any inconvenience caused by the lack of sound insulation in the walls. Your comfort is important to us, and we will address this issue to ensure a more peaceful stay for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,Aries Connects World

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than housekeeping banging on the door at 8:30 am and again at 9:00am…. Our stay was relatively enjoyable.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 7, 2024
Dear Nicole, thank you for sharing your feedback with us. We're pleased to hear that, other than the early housekeeping disturbances, your stay was relatively enjoyable. We sincerely apologize for the inconvenience caused by the untimely knocks on your door, and we will share this with our housekeeping team to prevent similar occurrences in the future. Your comfort is important to us, and we appreciate your understanding. If there are any specific details you'd like to share or any preferences for your future stays, please feel free to let us know. We hope to have the opportunity to welcome you back for an even more pleasant experience.Warm regards,Aries Connects World

4/10 Poor

Michael

Traveled with partner
Disliked: Staff & service
Reception was not very professional and the shower was terrible poor pressure and luke warm water
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 6, 2024
Dear Michael, thank you for sharing your experience with us. We sincerely apologize for the shortcomings you encountered during your stay, particularly with the reception and the shower. Your feedback is invaluable as it helps us identify areas for improvement. We assure you that we will handle the issues you mentioned, focusing on enhancing our service and resolving any concerns with water pressure and temperature. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Aries Connects World

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. My king bed felt really clean and cozy. I’m a huge critic of hotel bathrooms and this one was clean. Everything else is extra for me. I would recommend staying here if you’re on the fence!
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 1, 2024
Dear Anthony, thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed a cozy and clean stay, especially about the king bed and bathroom. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back on your next visit.Warm regards,Aries Connects World

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Great value, very clean , staff was great breakfast was good.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear David, we're thrilled to receive your positive feedback! It's wonderful to hear that you found our hotel to be a great value, with clean accommodations and a friendly staff. We're also pleased that you enjoyed the breakfast. Your satisfaction is our priority, and we appreciate your kind words. If there's anything specific you enjoyed about your experience or if there are ways we can make your future stays even better, please feel free to let us know. Thank you for choosing us, and we look forward to welcoming you back on your next visit!Warm regards,Aries Connects World

4/10 Poor

Rosalynn

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 13, 2024
Dear Rosalynn, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Aries Connects World

10/10 Excellent

Gabriel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Ruthanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 9, 2024
Dear Ruthanne, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Aries Connects World

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chelsea at the front desk is so nice and does a great job of checking folks in and explaining hotels policy. The rooms are clean and well set up. The parking lot is very well lit and you can walk over to the Chick Fil A or McDonald's safely.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Wendy, thank you for your wonderful feedback! We're thrilled to hear that Chelsea made a positive impression on your stay and that you found our rooms clean and well-equipped. We take pride in providing a safe and convenient location for our guests, and we're glad to know you appreciated the well-lit parking lot and nearby dining options. We'll be sure to pass along your kind words to Chelsea. We look forward to welcoming you back on your next visit!Warm regards,Aries Connects World

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Chris, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Aries Connects World

8/10 Good

Katelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was renovated with carpet and paint but furniture, bed and bath are still old. The price around $70, nothing can beat that. Plus every single staff was super helpful and friendly.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Jan 2, 2024
Dear Katelin, we're delighted to hear that you appreciated the recent updates to our property and found our staff to be helpful and friendly. We continuously strive to provide comfortable accommodations at a competitive price point. Your feedback is valuable to us, and we'll certainly take note of your comments regarding the furniture, bed, and bath for future improvements. Thank you for staying with us, and we hope to have the pleasure of welcoming you back soon!Warm regards,Aries Connects World

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 29, 2023
Dear David, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Aries Connects World

10/10 Excellent

Alice, Hessmer

Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Dec 16, 2023
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

6/10 Okay

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bad mattress
The mattress is one of the worse one I've tried to sleep on. Its in the top three of all times of bad. I stay in a hotel 10 to 15 times a year. The shower head needs replacing. The staff was great!
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear Jackie, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Aries Connects World

8/10 Good

Yensheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great. Room is ok. Breakfast was alright. Fitness center need some more equipment. But everything else are cool.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Hi there! thank you for sharing your feedback with us! We're glad you found our staff great, and we appreciate your compliments on the overall experience. Regarding your comment about the room, we understand that it was just okay. We apologize if it did not fully meet your expectations, and we appreciate your input on how we can improve.We also appreciate your feedback on the breakfast. We are always looking for ways to enhance our menu and provide a better dining experience for our guests.Furthermore, thank you for mentioning our fitness center. We understand that it may benefit from additional equipment, and we will definitely take your recommendation into consideration for future improvements.We truly value your opinion and suggestions, as they play a crucial role in our ongoing efforts to enhance our guest experience. Thank you for choosing to stay with us, and we hope to welcome you back soon for an even better stay!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 22, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Steven

Stayed 3 nights in Nov 2023
Response from Customer Care Team on Nov 18, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Dear Julie, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Aries Connects World

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved how clean the room felt. It was comfortable and I enjoyed my stay. Breakfast was good.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 23, 2023
Dear guest, thank you for choosing to stay with us! We're delighted to hear that you loved the clean and comfortable room and enjoyed our breakfast offerings. Your satisfaction is important to us, and we appreciate your kind words. If there's anything more we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future! Warm regards,Aries Connects World

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean, but breakfast ends early
It was clean and did the job as a night to stay. I was a little annoyed with a few details. We arrived at 2am due to delayed flights. Got to our king bed room with sofa bed for the kids. And i had to go back down at 2am and wait for someone to get 2 pillows for my kids sofa bed. The same thing then with the towels. They only gave us 2 towels. Then we woke up and went down to breakfast at 8:40 am. We were extremely famished from the night before from delayed flights and lost luggage. We even still had on our clothes from the night before, which wasnt ideal. But what do you do. So apparenlty at 8:40 am when we went to get breakfast, we couldn't because it ended at 8:30 am!!! I have never been to a place that ended breakfast so ealry! There were a few items still in the breakfast line, so i went into het them and was immediately shewed out by the lady cleaning up. Anyways, we ended up going to McDonald's, close by instead. The one nice thing was they let us have a later check out, since we were waiting for the airport to call us if they found our luggage. Anyways, it was just a few of the details that werw missing that bothered us. And if we were so exhausted or famished, it probably wouldn't have been a big deal. But it was for usnthis stay.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Angela, thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay, including the late-night requests for pillows and towels. We understand your frustration, and we'll work on improving our services to ensure a more seamless experience for our guests. Additionally, we're sorry to hear about the early breakfast hours not aligning with your schedule. We appreciate your understanding regarding the late check-out and hope the rest of your trip went more smoothly. If you decide to stay with us again in the future, we'll strive to provide a more satisfying experience. Please don't hesitate to reach out if you have any further comments or questions. We value your feedback.Warm regards,Aries Connects World

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very nice and welcoming. This is an older facility, but clean and somewhat updated. Breakfast was adequate. The room was comfortable.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Michael, we're glad to hear that the staff was welcoming and that you found the facility clean and somewhat updated. It's great to know that you had a comfortable stay and found the breakfast adequate. Your feedback is appreciated, and we hope to have the opportunity to host you again in the future. Thank you for sharing your experience.Warm regards,Aries Connects World

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2023
Response from Customer Care Team on Oct 11, 2023
Dear Randall, thank you for your positive feedback! We're delighted to hear that you had a great stay at our hotel. If you have any specific comments or suggestions you'd like to share, please feel free to let us know. We're here to ensure your future visits are just as enjoyable. We look forward to welcoming you back on your next trip.Warm regards,Aries Connects World

8/10 Good

Lawrence

Liked: Property conditions & facilities
Very easy parking!
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 11, 2023
Dear Lawrence, we're glad to hear that you found parking at our hotel to be convenient! Easy parking can certainly enhance your overall experience. If you have any other comments or suggestions about your stay, please feel free to share. We're here to ensure you have a comfortable and hassle-free experience. Thank you for choosing our hotel, and we hope to welcome you back again in the future!Warm regards,Aries Connects World

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good stay for me.
Stayed 6 nights in Sep 2023
Response from Customer Care Team on Oct 11, 2023
Dear Jerry, we're delighted to hear that you had a very good stay! If you have any specific feedback or if there's anything we can do to make your next stay even better, please feel free to share. We're here to ensure you have a comfortable and enjoyable experience every time you stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Warm regards,Aries Connects World

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Front desk staff was exceptional. Nice breakfast each morning.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 11, 2023
Dear Matthew, thank you for sharing your positive experience during your stay! We're thrilled to hear that you had a great stay and that the front desk staff provided exceptional service. It's also great to know that you enjoyed the breakfast each morning. Guest satisfaction is our top priority, and your feedback is much appreciated. If you ever plan to stay with us again or have any specific preferences or requests, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Aries Connects World

8/10 Good

Blayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear Blayne, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Warm regards,Aries Connects World

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They change my room at the last minute because the elevator broke. They also call and told me they couldn’t refund my depose because they had lost my credit card information so now I have to call my bank and reject the payment. Never again
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 15, 2023
Dear Crystal, we sincerely apologize for the inconvenience and disappointment you experienced during your recent stay at our hotel. We understand that the last-minute room change and issues with your deposit were frustrating and unacceptable. Our team is committed to providing exceptional service, and it is clear that we fell short of your expectations during your stay. We deeply regret the loss of your credit card information and any inconvenience it may have caused. Please rest assured that we take your feedback seriously, and we will review our procedures to prevent similar issues from occurring in the future. If there's anything specific you would like us to address or if you have any further concerns, please don't hesitate to reach out. We value your feedback, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.Warm regards,Aries Connects World

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 4, 2023
Dear Michelle, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

4/10 Poor

Lewis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The bed was the most uncomfortable bed I have ever slept on. It was lumpy with spring’s hurting my hips. It was sore for two days.
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 24, 2023
Dear Lewis, we're truly sorry to hear about your uncomfortable experience with the bed during your stay. Your comfort is important to us, and we apologize for any inconvenience caused by the condition of the bed. We understand the impact a poor night's sleep can have, and we're committed to improving the quality of our accommodations. Your feedback is invaluable to us, and we'll use it to address and rectify the issue. If you ever decide to give us another opportunity to host you, we'll make sure you have a much more comfortable and enjoyable stay. Thank you for sharing your insights, and we're sorry for any discomfort you experienced. Safe travels and we hope to serve you better in the future.Warm regards,Aries Connects World

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 23, 2023
Dear James, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Warm regards,Aries Connects World

8/10 Good

Sara

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 23, 2023
Dear Sara, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Aries Connects World

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a decent price for the location.
Stayed 2 nights in Aug 2023
Response from Customer Care Team on Aug 23, 2023
Dear Diana, we appreciate your feedback! It's great to hear that our location and pricing met your expectations. If you have any more feedback or if there's anything else we can do to improve your experience next time, please let us know. We hope to have the opportunity to welcome you back in the future!Warm regards,Aries Connects World

10/10 Excellent

SHAUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Customer Care Team on Aug 23, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

ROBERT, LAKE JACKSON

Stayed 1 night in Aug 2023
Response from Customer Care Team on Sep 12, 2023
Dear Robert, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Aries Connects World

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place with hot breakfast. Pleasant, efficient, friendly staff to check us into hotel. Will definitely stay here again!
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 21, 2023
Dear Nancy, thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed your stay and that our hot breakfast, friendly staff, and efficient check-in process made your visit enjoyable. It's wonderful to know that you're considering staying with us again in the future. We look forward to welcoming you back and providing you with another great experience. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. Your feedback is invaluable to us as we strive to provide the best possible guest experience. Thank you once again for choosing to stay with us. We can't wait to have you as our guest again!Warm regards,Aries Connects World

10/10 Excellent

Emmanuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room really clean and comfortable,swimming pool also clean,breakfast really good.Everything so perfect for this hotel.we recommended.
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 21, 2023
Dear Emmanuel, thank you for taking the time to leave us such a wonderful review! We're delighted to hear that your stay was enjoyable and that you found your room clean and comfortable. It's great to know that you also enjoyed the clean swimming pool and the delicious breakfast we offer. Your recommendation means a lot to us, and we're thrilled that everything was perfect during your stay. If there's anything else you'd like to share or any suggestions you have for us, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future for another fantastic stay. Until then, safe travels and thank you for choosing to stay with us!Warm regards,Aries Connects World

8/10 Good

Moriah

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff was very friendly. The only negative aspect was that I felt like the elevator and our room smelled very strongly of urine.
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 16, 2023
Dear Moriah, thank you for sharing your feedback about your recent stay. We're glad to hear that the staff was friendly during your visit. However, we apologize for any inconvenience caused by the unpleasant smell in the elevator and your room. Your input is valuable to us, and we will certainly take this into consideration to ensure a better experience for our guests in the future. If you choose to stay with us again, please don't hesitate to let the front desk know if there are any issues so that we can address them promptly.Warm regards,Aries Connects World

10/10 Excellent

Queenie, Haughton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 14, 2023
Dear guest, we're glad you had a nice experience during your stay with us. Your satisfaction is important, and we're here to ensure your comfort and enjoyment. If you have any further feedback or inquiries, please feel free to reach out. We're here to make your time with us as pleasant as possible.Warm regards,Aries Connects World

10/10 Excellent

Keyonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Customer Care Team on Aug 10, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team