Posted Oct 11, 2016
Booked this hotel based on the location & overall positive reviews. I was very disappointed with the room due to the poor cleanliness. I would not recommend for families with little ones, especially crawlers. The carpets were filthy & my kids hands/knees/feet were covered in dirt. We were offered blankets to lay down on the floor the first night & advised that the carpets would be shampooed the following day. I'm unsure if the carpets were ever shampooed since there was little change noted. The bathroom sink was clogged & disgusting. I saw cleaning staff clean everything (cups, mugs) with the same rag & spray. Overall, the hotel staff was friendly with exception of one of the managers who offered little help & the daytime bartender who lacked any hospitality. Multiple staff inquired whether we were happy with our stay; however when we expressed our concerns, there were blank stares with no solutions or apologies.
Comment from Hotel Management
Oct 12, 2016 by Mike Larose-GM, Hotel Management
Thank you for sharing your feedback with us. I'm glad to see that you enjoyed our convenient location and complimentary breakfast. However, I am disappointed to hear that your room did not meet your expectations. I can assure you that we do our best to meet any and all standards of our guests. It's always in our best interest to accommodate your needs! I will be sure to follow up with my staff to address your concerns. It's important that experiences like yours are resolved prior to your departure and that you leave the hotel with a smile! I hope this does not deter you from future stays, as we'd love to have another chance to welcome you back!