Horrible Front Desk Clerks
Posted Jun 7, 2016 on Hotels
The front desk clerks were rude and often spoke out of both sides of their mouths... after booking a room an entire month in advance, I called the hotel to see if m fiancé and I could check in a few hours early. The young lady that I spoke with over the phone was rude and assumed that I couldn't keep up with the conversation by telling me "you're not understanding what I'm saying..." After she felt compelled to explain to me again about my room situation. I assured her that I was very capable of keeping up and understanding the conversation that was taking place. Needless to say, we couldn't check into our room early and we were put on a waiting list to be able to check into our room early... we were number six on this list. So my fiancé and I went and ate lunch for about an hour and drove to the hotel after lunch. I get to the front desk, tell the front desk clerk "I have a reservation, may I check in early?" She replies that I can not because they don't have any rooms available and she she can put me on a waiting list. I explained that I was number six on the waiting list and then she quietly proceeds to check me and hands me key cards for a room. This is what I mean by talking out of both sides of their mouths. Straight utter confusion and an unpleasant beginning to our vacation. Customer service is truly lacking with these ladies and quite honestly they appeared to dislike their job.