Ratings based on 223 Verified Reviews

3.3 out of 5
61% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Poor quality and irritating staff

Posted Nov 1, 2016 on Hotels
We were really disappointed with this hotel considering what we paid. The room smelled old and the bedding was beyond cheap. Their housekeeping policies were not made clear and were not consistent. During our 4 night stay, no one ever came to bring us new towels (and no, we did not use the Do Not Disturb sign). They came to our door one morning and asked for our dirty towels so that they could be washed, I tossed our pile of towels in her basket and when we returned that evening, no new towels were there. We had to go ask the front desk for some and they gave us some. The next day on our way back in for the evening, we stopped and asked for a few towels since we knew we needed them again, and the lady told us we had to bring down our dirty ones to exchange them for inventory purposes. This was inconsistent with the last time we'd asked for towels. The day I gave a lady our dirty ones, they were not counted or anything like that, I simply threw a pile in her huge laundry basket. This was extremely irritating. I didn't pay over $100/night to steal your cheap towels. Also, our room had a kitchenette, but we had to go ask for dishware, nothing was in the drawers and cabinets for us to use. No plates, silverware, nothing. Not even a roll of paper towels in the kitchenette to use. Only plus about this place, I didn't have to pay for parking.
3 out of 5
by A verified traveler from US

Close to the Interstate

Posted Oct 19, 2016
Pros: Clean room, confortable bed.
Cons: at least one ice machine in the hotel would be nice, and the staff should inform guests about things that are available upon request.
Location: Hotel is located off the interstate, in a typical urban area, near a mall, but also close to a city residential neighborhood.
We checked in to our hotel late, but Check in was easy. We asked if there was a breakfast, and was informed that it was only muffins and coffee in the lobby. We did not inquire about the breakfast time, but also was not informed. We arrived to our room, which was very nice with a little small kitchenette consisting of 2 burner stove, refrigerator, microwave & sink. We did not actually need this, but this was the only hotel with a room available. There was no coffee pot in the room. At check out, we were told that we could have requested one of several ammenities, one of them being a coffee pot. However we were not informed this when we checked in. Also, we missed the breakfast which ended 10 minutes before we inquired. At check out, we requested ice, and were told there were no ice machines at all in the entire hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right off of I10

Posted Oct 16, 2016 on CheapTickets
I stayed two days and it was comfortable and I didn't have any trouble sleeping
5 out of 5
Recommended
for Everyone
by A verified traveler from Metairie

Posted Sep 27, 2016 on Orbitz
Very nice staff!!! They are down to earth and very caring.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 26, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Sep 20, 2016 on Orbitz
The staff was very friendly. The only thing I wish the room had was more pillows on the bed. The TV control wasn't working.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seffner, FL

Very Friendly Office Staff!

Posted Sep 9, 2016 on CheapTickets
Pros: Cozy rooms, quiet, rooms all on the inside not outside. The office staff was very accommodating to my needs!
Cons: Make sure they don't give the room to another customer that already was given the room!
I enjoyed my stay when I first checked in I was provided with world class customer service, and all my needs were taken care of. I would stay here again loved the service, and the rooms are cozy!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2016 on Hotels
3 out of 5
by Angela from Ellendale TN

AJ

Posted Aug 21, 2016 on Hotels
No hot water, only warm
5 out of 5
Recommended
for Everyone
by A verified traveler from miami, fl

Great location

Posted Aug 21, 2016
This was about 13 minutes from downtown. The room was very clean and the staff very pleasant.
Comment from Hotel Management
Aug 25, 2016 by Manager, Hotel Management
Thank you for taking the time to share your comments. Not only am I pleased at reading how clean your room and attentive our staff was, but it is also satisfying to see you favored our close proximity to downtown. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.