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Reviews of Frenchmen Orleans at 519, Ascend Hotel Collection

2.5 out of 5
Frenchmen Orleans at 519, Ascend Hotel Collection
519 Frenchmen Street, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 243 out of 455 reviews" "
Rating 8 - Good. 133 out of 455 reviews" "
Rating 6 - Okay. 47 out of 455 reviews" "
Rating 4 - Poor. 13 out of 455 reviews" "
Rating 2 - Terrible. 19 out of 455 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayvan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We loved our stay. It's the perfect location. Cozy and well kept for an older building. Staff was helpful and friendly. Experience the best of the French quarter.
Stayed 4 nights in Mar 2024
Response from McKenna Hurlburt on Mar 11, 2024
Thank you for taking the time to leave us a review, your feedback is important to us. We are glad to hear you were able to take advantage of the location and our staff was able to assist you with your needs. We hope to see you again!

10/10 Excellent

Brent

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from McKenna Hurlburt on Feb 27, 2024
Thank you for taking the time to leave us a review! We hope to see you again soon!

6/10 Okay

Eyeri

Traveled with family and small children
Hotel is in an ideal location but the rooms itself were not the cleanest. Fans looked like they have not been wiped down in a long time. The floors were dirty and there was a weird smell when we walked into our room. Maintenance came the next morning to clean it after we said something. Overall if you are looking to stay near everything this is a good place but I would not return.
Stayed 3 nights in Feb 2024
Response from McKenna Hurlburt on Feb 6, 2024
Thank you for taking the time to leave us a review, your feedback is important to us. That's wonderful to hear you were able to take advantage of the location and that our team was attentive to your needs. Apologies from myself and the staff for the room not meeting your expectations. We are more than happy to come service you room if it does not meet the standards. We hope you will give us the opportunity to host you in the future and make your trip excellent!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Wacky, funky, loud and perfectly located. In the heart of the Frenchman Street bar & music scene. Bustling and rocking on a Saturday night just across the street from this 1960’s former apartment building (that’s a guess) - not luxurious, not really updated but the perfect place to crash after a night of bar hopping. It’s a very fun spot but is super urban. Buckle up for a great time. Maddy checked us in - breezy, chatty, low stress, ultra helpful hostess and fun. Sort of expensive but worth it because of the location.
Stayed 1 night in Jan 2024
Response from McKenna Hurlburt on Jan 22, 2024
Thank you for taking the time to leave us a review, we are so glad to hear you were able to take advantage of the location at our property and that our staff was welcoming! We can't wait to host you again on your next trip to New Orleans!

4/10 Poor

MARK

Stayed 4 nights in Jan 2024
Response from McKenna Hurlburt on Jan 22, 2024
Thank you for taking the time to leave us a review, we hope to see you again!

8/10 Good

DR. LAWRENCE

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from McKenna Hurlburt on Dec 20, 2023
Thank you for taking the time to leave us a review, we are glad you enjoyed your stay!

6/10 Okay

Willie, MANSFIELD

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Place is pretty dated and the inside of the room was not properly cleaned. 22,00 daily resort fee to me is ridiculous, the place is already overpriced. The location is excellent though, clubs and restaurants were only a walking distance away.
Stayed 3 nights in Nov 2023
Response from McKenna Hurlburt on Nov 7, 2023
Thank you for taking the time to leave us a review, your feedback is important to us, and we use it to make improvements, so all our guests enjoy their stay. We are very pleased you were able to take advantage of our location.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable convenient and nice place to stay
Stayed 5 nights in Oct 2023
Response from McKenna Hurlburt on Nov 7, 2023
Thank you for taking the time to leave us a review, we are glad you enjoyed your stay!

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Good location, comfy bed, not super clean
The good: Fantastic location if live music is what you want. Frenchmen Street is the place, and this is right in the middle of the action. The noise from the street wasn't too bad, and the view from the balcony is fun. Also, the bed was really comfortable! The not-good: Despite some obvious efforts at upgrading, this place is still shabby. The floor was so dirty I had to wash my feet after taking a shower before getting my shoes on. My advice: bring slippers. The bathroom sink & cabinet were pulling away from the wall, and the shower was just painted, not tiled, so mold was starting to grow in there. We were very disappointed that the spa was permanently closed "for the season" ... not sure what season or reason. It looked perfectly functional, just not heated. Could have used that soak after all the walking to & from French Quarter. It's a half-mile or more to just about anything other than Frenchmen Street music clubs. Basically, even with the extra living room space & kitchen, this was overpriced for what it is. The staff is friendly and helpful and the office is staffed 24/7.
Stayed 3 nights in Oct 2023
Response from McKenna Hurlburt on Oct 31, 2023
Thank you for taking the time to leave us a review, your feedback is important to us and we use the information you leave in your review to make improvements so all our guests can have an amazing experience. We are thrilled you were able to enjoy the location, and hope to see you again on your next visit!

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We always stay here when we come..the best location and the staff are wonderful…we love this place ☺️
Stayed 3 nights in Oct 2023
Response from McKenna Hurlburt on Oct 24, 2023
Thank you for taking the time to leave us a review, we are so glad you enjoyed your stay and were able to take advantage of the location. Until next time!

10/10 Excellent

johnny

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from McKenna Hurlburt on Oct 4, 2023
Thank you for taking the time to leave us a review, hope to see you again soon!

10/10 Excellent

Melvin

Liked: Cleanliness, property conditions & facilities
Awesome location. Wonderful entertainment right off the hotel balcony!
Stayed 5 nights in Aug 2023
Response from McKenna Hurlburt on Sep 8, 2023
That is wonderful to hear, we are thrilled you were able to take advantage of the balcony overlooking Frenchmen Street. Until next time!

8/10 Good

Scott C

Stayed 2 nights in Aug 2023
Response from McKenna Hurlburt on Sep 8, 2023
Thank you for taking the time to leave us a review, we hope to see you again soon.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from McKenna Hurlburt on Aug 10, 2023
We would like to apologize for any issues you may have experienced during your stay with us; we hope the next time we may exceed your expectations.

8/10 Good

CINDY

Liked: Amenities
Very clean rooms, not in very good neighborhood!
Stayed 3 nights in Jul 2023
Response from McKenna Hurlburt on Jul 27, 2023
Thank you for taking the time to leave us a review, we hope to see you again soon!

2/10 Terrible

Brandon, Hazard

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place is horrible. The property is very run down. No parking at the hotel they only have a couple spots that are basically in the middle of the street. You have to walk up to a big metal door that looks like a prison door and talk threw a speaker to check in. The homeless people and the area around the hotel was in very bad shape I felt very unsafe there especially with children. The pictures they posted on travel sites are very misleading. I will say that the lady at the front desk was very nice and understanding about how I felt about the property and it’s location. I’m sure they know it’s bad. They didn’t refund any of the money for the 2 days I had already paid for even though I never stayed there a single night because it’s was terrible just being in the lobby and parking lot.I know New Orleans is run down in places but this was the worst hotel I have ever booked threw a travel site. Drove 12 hours to get there and had to get another hotel and lost almost 600 dollars.
Stayed 2 nights in Jun 2023
Response from Jessica Jones on Jun 20, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the lack of parking spaces our property has to offer. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Sierra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was in walking distance from the hotel. The French market was only a 2 minute walk, as was the trolley system. There are a lot of restaurants nearby, lots of live music outside, and the property is gated, so it’s quite safe. Though we didn’t get around to using it, it had a nice sized kitchen with plenty of appliances that would’ve been useful had we stayed longer. We had a wonderful time and will most likely stay there again in the future
Stayed 2 nights in Jun 2023
Response from McKenna Hurlburt on Jun 14, 2023
Thank you for taking the time to leave us a review, we are so glad to hear you enjoyed your stay and were able to take advantage of the location and hear the magical sounds of music throughout the French quarter. We will see you next time, safe travels!

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Friendly and helpful staff. Great place to stay. Would definitely recommend. Loved the ambience and the outdoor pool. TVs in the bedrooms were a nice touch--we didnt have to share with the kids.
Stayed 1 night in May 2023
Response from McKenna Hurlburt on Jun 2, 2023
Thank you for taking the time to leave as a review, we are glad to hear that you enjoyed your stay and hope to see you again!

8/10 Good

Tammy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The front office staff was terrific, super helpful and pleasant. The pool area is nice, and fences and plantings make it private and serene. We stayed in a room with a king bed, basically a full kitchen, and a nice sitting area at one side of the room that housed the kitchen. It was almost like having a one bedroom apartment. I wish the bathroom counter could have been bigger, but just not enough room for it. For the price, I thought it was a pretty good place to stay, a block from one end of Decatur and bars with music close to the hotel. A couple good food places within a block or two and a nice park a block and a half away, if you have young kids.
Stayed 9 nights in May 2023
Response from McKenna Hurlburt on Jun 2, 2023
Thank you for leaving us a review, we are very glad to hear that you enjoyed your stay and were able to enjoy the music and close by attractions with your family. Come see us again!

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Great location, room was spacious and bed was comfortable. Could hear music from nearby bars.
Stayed 1 night in May 2023
Response from McKenna Hurlburt on May 21, 2023
Thank you for taking the time and leaving us a review, we are glad to hear you were able to take advantage of the location and enjoyed you room. Hope to see you again soon.

8/10 Good

Madison

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from McKenna Hurlburt on May 15, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property and staff were great. The location was excellent!
Stayed 4 nights in Apr 2023
Response from McKenna Hurlburt on May 3, 2023
We are very happy to hear you enjoyed your stay. Thank you for taking the time to leave us a review. Come back and visit us again!

10/10 Excellent

Fred

Liked: Cleanliness, room comfort
cheers
great location, very nice staff, nice room!
Stayed 3 nights in Apr 2023
Response from McKenna Hurlburt on Apr 27, 2023
That's great to hear, we are thrilled you had a great trip and were able to experience our city. Please come back and see us soon!

8/10 Good

raymond

Liked: Cleanliness, room comfort
Happy weekend stay
love to stay at this location when I go to New Orleans, the rooms are great and in a good location. I was put on the top floor and I booked my room months in advance. The staffing was not very friendly this time. They need an attitude and happy class to attend. Ceiling fan did not work. But all in all I recomend this place anytime to anyone.
Stayed 3 nights in Apr 2023
Response from McKenna Hurlburt on Apr 27, 2023
We are glad to hear you enjoyed the location and apologize for any inconvenience you may have experienced with the third floor. Next time we see you we will try our best to get you on a lower level. Thank you for taking the time to leave us a review.

10/10 Excellent

Tommy

Stayed 2 nights in Apr 2023
Response from McKenna Hurlburt on May 3, 2023
Thank you for your review, we are very pleased to hear you enjoyed your stay with us.

10/10 Excellent

Walter

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to many places. Nice layout. Pool was clean. Apartment was clean. Staff was friendly.
Stayed 6 nights in Mar 2023
Response from McKenna H on Mar 18, 2023
Thank you for taking the time and sending this review, we are so glad you enjoyed your stay and found the location convenient. Hope to see you again soon!

2/10 Terrible

CARLENE

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
What I dislike about this place is that it’s very run down the picture online is not what u see when you get there. The room that I placed in had lots of huge roaches big ones. And the toilet wasn’t working. Concierge‘s refuse to give me another room to stayed in. Guys don’t waste ur money to go there looks are very deceiving online to person.
Stayed 2 nights in Feb 2023
Response from McKenna Hurlburt on Mar 8, 2023
Thank you for your feedback, I have passed this on to the general manager who I believe has already reached out to you.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, room comfort
Music on Frenchman St.!!!
We stayed right on Frenchman Street where the music was amazing all night long! The bedrooms were surprisingly quiet with all the music across the street! We all slept well. The building is old and was under repair from water damage from recent storms and just age. But that should come as no surprise with a city this old. The rooms were clean and we had plenty of room for all 5 of us. The full size kitchen was a plus and had a large table we could all sit around. The staff was pleasant and accommodating and warmed up to us nicely. The gentleman at the front desk came out and walked to the bar across the street to get them to move their car so I could pull out of the parking space without me even asking. That was very nice of him. This neighborhood hood is not the best for children after dark, but our kids were in the room by 6pm and my wife and I stood on the balcony listening to the music from across the street and people watched in the evening. The location is a short walk to the French Quarter, French Market, Jazz Museum, the Mississippi River, lots of places to eat or drink, and very close to public transportation and the double decker bus stops!!! I had a great time and I would definitely come back to stay at this place again! Next time I would like to come without the kids so that we could stay out later and walk up and down the street to enjoy the atmosphere more up close!
Stayed 3 nights in Dec 2022
Response from McKenna Hurlburt on Jan 4, 2023
Thank you for leaving your feedback and those amazing pictures, we are so glad you enjoyed your stay, even from the balcony the sounds of live music can be heard throughout Frenchmen Street, and it is magical! We look forward to seeing you again. Laissez les bon temps rouler!

10/10 Excellent

raymond

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a great location, and love the 2brs.
Response from McKenna Hurlburt on Nov 11, 2022
That is awesome to hear, we are thrilled you enjoyed your stay and thank you for your feedback. Looking forward to seeing you on your next trip to our city!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Giant king size super comfortable bed! Great pool and hot tub! All very clean and accommodating.
Stayed 3 nights in Oct 2022
Response from McKenna Hurlburt on Oct 29, 2022
Thank you for taking the time to write a review, we are so glad you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

Alshona

Stayed 1 night in Oct 2022

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was right in the middle of all the live jazz you could want. Locked front gate made us feel very safe and the rooms were large and had everything we need. Would definitely stay here again!!
Stayed 4 nights in May 2022

8/10 Good

Shelli

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is a long walk up 3 flights of stairs with luggage. The balcony and pool area are amazing!!!!
Stayed 2 nights in Jun 2022
Response from McKenna H on Jun 7, 2022
Thank you for your feedback, we are so glad you enjoyed the pool and the view over Frenchmen street. We understand it can be difficult going up the stairs with luggage, next time if you need some help our staff would be more than happy to assist you with that. Hope to see you again soon!

10/10 Excellent

Robbin

Traveled with group
Liked: Cleanliness, room comfort
Great location
Clean. Great location right by the music clubs.
Stayed 1 night in May 2022
Response from McKenna H on May 28, 2022
Thank you, we are so glad you enjoyed our city. Your feedback is much appreciated. Hope to see you again, safe travels!

10/10 Excellent

Damien

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience. Clean place, great price, and close to everything.
Stayed 4 nights in May 2022
Response from McKenna H on May 25, 2022
That is awesome to hear, I am so glad you enjoyed your stay with us. Hope to see you again and safe travels!

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A nice apartment style hotel room with full kitchen, access to pool and hot tub. I enjoyed my stay, but please note the hotel is right on Frenchman St surrounded by dozens of bars. We were there during the week and from the room the sound was very light and with earplugs couldn't hear anything, so enjoyed that we were right in the middle of the action, but may not be suitable for everyone.
Stayed 3 nights in May 2022
Response from Mckenna H on May 22, 2022
Thank you for taking the time to leave us a review, we are so pleased that you enjoyed your stay! We look forward to your return.

10/10 Excellent

Luba

Traveled with family
Liked: Cleanliness, room comfort
Great Times
Came for a mother, daughter trip. Wanted to experience New Orleans up-close. This was the perfect place to stay for that! Music right out our doorstep. Within walking distance to everything! Would definitely stay here again! Nice pool and hot tub!
Stayed 3 nights in Apr 2022
Response from McKenna Hurlburt on Apr 25, 2022
Thank you for your feedback, we are so glad you enjoyed you stay. Come back and see us soon! laissez le bon temps rouler!

8/10 Good

Juan, Geneva

Stayed 2 nights in Mar 2022

10/10 Excellent

martin

Traveled with group
Liked: Cleanliness, room comfort
Extended stay in New Orleans
We extended a conference we attended by a few days and wanted to get off Bourbon Street. Frenchman Street was described to me as what Bourbon Street was 30 years ago...great jazz venues without all the craziness of Bourbon St. There's plenty of restaurants within walking distance. The unit we stayed in was a one bedroom suite, and a friend stayed a night with us on the pull out couch, which was adequate. The room was clean and had a nice kitchen.
Stayed 3 nights in Mar 2022
Response from McKenna Hurlburt on Apr 25, 2022
That is awesome to hear, thank you for sharing your feedback. The Jazz music on Frenchmen is magical! Come back and visit us soon. Safe travels!

10/10 Excellent

Christina, Kearney

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was excellent. Trim was spacious and beautiful.
Stayed 1 night in Mar 2022
Response from Jessica Jones on Mar 29, 2022
Thank you for taking the time to leave such a kind review. We look forward to you staying with us again real soon!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, room comfort
This hotel was perfect. On Frenchmen, right across the street from restaurants and bar. You can sit on the balcony and listen to live music all day. The condo was very clean and very comfortable. I will definitely be booking there again.
Stayed 2 nights in Mar 2022
Response from Jessica Jones on Mar 19, 2022
Thank you for your kind review and feedback! We look forward to you staying with again real soon. Laissez les bon temps rouler!

10/10 Excellent

WILLIAM, BIRMINGHAM

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless! Got to Cafe du Monde quickly. No lines.
Stayed 1 night in Nov 2021

10/10 Excellent

Freya

Traveled with family
Liked: Cleanliness, room comfort
I’ve stayed here many times and will continue to book here in the future! Hidden gem
Stayed 5 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Great location for walking. $12 per day resort fee on top of booking fee paid to Expedia.
Stayed 2 nights in Mar 2021

2/10 Terrible

Jennifer

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Small and quite. Great location, nice size rooms. would recommend to others
Stayed 2 nights in Feb 2021

10/10 Excellent

Bob, Dyer, IN

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a very comfortable hotel in a great French Quarter location. The staff was very helpful and accommodating.
Stayed 7 nights in Dec 2020
Response from Jessica Jones on Jan 7, 2021
Thank you for your recent feedback! We loved hosting you and look forward to your return!

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
New Year's getaway
Such a great find. An apartment for less than what we would have paid in the middle of the Quarter. Plus...much quiter, close to traditional musical performances, friendly staff with a great knowledge of the area.
Stayed 4 nights in Dec 2020
Response from Jessica Jones on Jan 7, 2021
Thank you so much for taking the time to leave us a comment about your recent stay! I am so thrilled you loved our property and city. I will share your feedback with the staff and we look forward to hosting you again soon!

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, room comfort
Great stay
Room was very clean and sanitized. Very pretty inside property and room was in great condition.
Stayed 1 night in Dec 2020
Response from Jessica Jones on Jan 2, 2021
Thank you so much for your survey! I'm so glad you enjoyed everything and we look forward to your return!

10/10 Excellent

Scott

Stayed 2 nights in Dec 2020
Response from General Manager on Dec 28, 2020
Thank you so much for taking the time to complete your survey! So glad you enjoyed everything and we look forward to your return! Best, Jessica Jones