Property amenity

Reviews of Harrahs New Orleans Casino & Hotel

4 out of 5
Harrahs New Orleans Casino & Hotel
228 Poydras Street, New Orleans, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 550 out of 1005 reviews" "
Rating 8 - Good. 211 out of 1005 reviews" "
Rating 6 - Okay. 113 out of 1005 reviews" "
Rating 4 - Poor. 65 out of 1005 reviews" "
Rating 2 - Terrible. 66 out of 1005 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christina, Pensacola

Traveled with family
Liked: Staff & service
The location of the property and staff are great. The hotel rooms are old and dirty and need major upgrades. The Caesar’s takeover and remodel is much needed, look forward to see if they update the rooms in addition to all the work they’re putting in the casino.
Stayed 2 nights in Mar 2024

8/10 Good

jacqueline

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel needs a refresh. The furniture needs to be changed or cleaned, stains on furniture, bedspread and more. The hotel needs to paint and shine up libby and elevator area.
Stayed 3 nights in Mar 2024

2/10 Terrible

Cedris

Traveled with family
Disliked: Staff & service
Booked this hotel for my mom and sibling. Horrible experience with staff - from check-in, to security, to housekeeping. Rude, dismissive, unhelpful and not knowledgeable. Rooms stocked with poor quality, bare minimum toiletries, one tiny bar of soap and small ounce of shampoo and conditioner. an absolutely monumental task to get more towels. Would not recommend this hotel. If you’re interested in being near the casino, which is what my mom wanted, you can book Lowe’s hotel across the street and walk over to the casino.
Stayed 3 nights in Mar 2024

8/10 Good

Imad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice place
Stayed 3 nights in Mar 2024

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Mar 2024

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need to be upgraded. There was no option in the hotel for drinks.
Stayed 4 nights in Mar 2024

10/10 Excellent

Dietrich Johnson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I love the room they assigned me. Very spacious
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance was pretty dirty and was not manicured with plants. All planters empty. Plugs in bathroom did not work.
Stayed 3 nights in Feb 2024

4/10 Poor

George

Business traveler
Lighting in room horrible. Large spots on carpet. Lighting in bath room, worst I’ve ever seen. No matter what the price, I would not stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Stayed 3 nights in Feb 2024

10/10 Excellent

Mandi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel!
Stayed 2 nights in Feb 2024

8/10 Good

Cindy

Stayed 1 night in Jan 2024

10/10 Excellent

ioannis

Stayed 1 night in Jan 2024

10/10 Excellent

Micheal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Parth

Liked: Staff & service
Disliked: Cleanliness, amenities
Did not expected for such big hotel. Carpet was torn and had stains. Pillow case was dirty. It’s not worth the price I had paid.
Stayed 1 night in Dec 2023

8/10 Good

megan

Traveled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Rosa Elva

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I havr stayed at Harrahs in the past and was pleasantly surprised with service and accommodations. However, this time, I was extremely disappointed with the services. No one bother to inform me at check in that I needed to specifically request Housekeeping services on a daily basis. After the second day of not getting services, I called the front desk to inquire and that is when I was told I needed to request on a daily basis. I wish i would have known. Ok so I went ahead and requested it for the next day, and needless to say, my entire stay of 5 days, we received NO housekeeping services. Very disappointed.
Stayed 4 nights in Dec 2023

4/10 Poor

Rhonda

Traveled with group
Disliked: Property conditions & facilities
The area surrounding the elevators to the guest rooms smelled like sewage. Also I had difficulties obtaining bath towels. (2 maids were not able to deliver them to my room).
Stayed 3 nights in Dec 2023

2/10 Terrible

Luis Antonio Gonzalez

Traveled with family
Disliked: Staff & service, amenities
Very bad experience. Rude front desk service. They could not find my reservation. They made me call orbitz because they only get 5 digit reservation codes which orbitz reservation numbers are more than 5 numbers. Waited for manager for 30 min. I called orbitz and hotel did not pick up the call. Waited another 30 min and nothing. Finally she was able to figure that the hotel’s receptionist did not enter my information correctly. BUT THATS NOT ALL… Some druggie came knocked on my door at 2:30 in the morning. Not sure how he was allowed to come it. He knocked several doors. He seemed under the influence. I called the front desk to report him and no answer again. Also, too much noice around the room, lots of city noise. I could not sleep during my 4 night stay. BUT THERES MORE, At check out, the front desk wanted to charge $300 for items I did not purchased. Waited another 30 min trying to have them figure it out. Don’t stay in this hotel!!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Pura Concepcion Michel

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

8/10 Good

robert

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ken

Stayed 2 nights in Nov 2023

2/10 Terrible

James

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Had to beg for valet, water was either scalding hot or freezing cold. Remote wouldn’t work for tv, couldn’t get towels for our room. Just not the experience we wanted for our 24th wedding anniversary.
Stayed 4 nights in Nov 2023

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

4/10 Poor

Susan

Business traveler
Disliked: Cleanliness, property conditions & facilities
Hotel needs a renovation and housekeeping needs tr
Advertised as a 4-star hotel, this hotel is not up to that standard. The furniture is old and beat up. There is black mold in the shower grout and the air intake vents had not been dusted in a long time. It is not worth the price and needs a renovation.
Stayed 2 nights in Oct 2023

10/10 Excellent

Christine

Stayed 2 nights in Oct 2023

8/10 Good

Lacherme

Stayed 1 night in Oct 2023

8/10 Good

Cheryl

Stayed 7 nights in Jul 2023

6/10 Okay

Lauren

Stayed 2 nights in Oct 2023

4/10 Poor

Tracey L

Traveled with family
Disliked: Amenities
Front desk staff was not friendly and clearly did not want to be there. Limited food options on property. Couch in rooms were disgusting with stains all over them. Room smelled moldy. Pillows were not comfortable. Construction was everywhere outside. The shopping not too far away made it a little better. Would never stay here again.
Stayed 4 nights in Sep 2023

6/10 Okay

Christy

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I like Walking distance to everything. I didn’t like the rooms seems a little out dated I also had to be relocated into a different room because of the many stains on floor wall comforter and ceiling had sticky tape everywhere. It look like the room was used for a party.
Stayed 1 night in Sep 2023

6/10 Okay

Peter

Traveled with partner
There was no cleaning of the room and the water pipes were extremely noisy. Some staff were friendly, others not so much. Had to make several requests for towels. Stayed here several times before but this experience as not memorable.
Stayed 3 nights in Sep 2023

10/10 Excellent

CHRIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

nicole

Traveled with group
Disliked: Staff & service
Unkindly staff, poor customer service.
Stayed 2 nights in Sep 2023

2/10 Terrible

Kathryn

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel. Poor check in process. No Wi-Fi / HW
I never received a confirmation number from hotels.com and the girl at the desk was unable to check me in without the confirmation number so I spent about an hour at the front desk. The one thing I asked for it was, would I be able to work the next day in their business center? When I got there I could not connect to the Wi-Fi there was no Wi-Fi for the hotel available. There was no hot water and several people complained about this. Very disappointing day.
Stayed 1 night in Sep 2023

2/10 Terrible

Lillian Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility for as dirty in common areas and room had dirty carpet, grime of coffee table. Personnel seemed bothered when asking for clean towels ext..
Stayed 4 nights in Sep 2023

8/10 Good

Rosalind

Stayed 1 night in Sep 2023

8/10 Good

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Orleans (Harrahs)
Harrahs hotel is a beautiful hotel with an inviting lobby. The rooms are a nice size, very spacious. My issues start with the front desk personnel who are not very friendly, but highly efficient I must say, but not a warm greeting to be found! The downstairs bathroom was a mess! The fridge in our room had a nice thick coating of frost inside it. But the location is awesome and close to many great attractions in New Orleans including the casino. I would stay there again despite the few downfalls.
Stayed 1 night in Sep 2023

2/10 Terrible

Joshua

Traveled with family
Disliked: Staff & service
I arrived at 3pm to check in and was told there isn’t a room available yet and check in is at 4pm. So I waited around until 4pm and went back to a very rude CSR that told me “did you receive a phone call saying your room was ready”. I said no but you told me check in was at 4pm and so I’m here at 4. They then told me there still isn’t a room available and I would get a call when it was ready. I had somewhere to be and needed to get checked in to be ready to go. Ended up being late to where I was going. There wasn’t hot water in the shower and beds were uncomfortable. You’d think for 800 a night there would be a better level of customer service. I wouldn’t recommend staying here to anyone.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean and spacious!
Stayed 1 night in Aug 2023

6/10 Okay

Tera

Traveled with family
Liked: Staff & service, amenities
Never knew the hotel and casino was separate. And the shower smelled like mold/mildew. Needs a deep cleaning.
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were issues with the elevator during our stay. At times only one elevator was working and we were on the 18th floor. This was inconvenient.
Stayed 3 nights in Aug 2023

8/10 Good

Michelle

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

ashley

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

neli

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Genett, Destin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were not very clean at all. The rest of the hotel was in great condition.
Stayed 3 nights in Jul 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and the casino was why we came. Great place!
Stayed 1 night in Jul 2023

6/10 Okay

Anthony

Stayed 2 nights in Jul 2023

6/10 Okay

Anasia

Traveled with group
Liked: Cleanliness, staff & service
I feel the Biloxi, MS location has more bang for your buck. The $30 parking is outrageous and they do not openly tell you how to get free parking. I did not learn about free-parking until I pressed the button to ask for help as I was leaving the hotel. What I paid for one night here, I paid for two nights in Biloxi, and they had a pool, spa, and with free parking. This location was absolutely beautiful and the rooms were nice and clean.
Stayed 1 night in Jul 2023

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2023