Posted Oct 17, 2016
Arrived at 3pm, to check in. Room was not available until 3:40p.m, receptionist was not very nice about it, even suggested, I should have called first. Checked in room , was very cold, which was nice. Room was not well cleaned. Bathroom was in need of repairs, remodeling, complete overhaul etc. Toilet, was very unstable, floor was peeling, shower head was broken w/ a squeaky loud noise.tub was very old, sealant leaving away from tub surround. Ceiling had old leak stains and current leak stains, current one next to light fixture, which was a fire Hazzard. As , I left to check out, a big cockroach was outside my door. Very nice hotel, as you walk in. The lobby was pretty and comfortable. The lobby will fool you. The rooms were dated, in need of serious repairs and not well maintained at all.
Comment from Hotel Management
Nov 4, 2016 by Front Office Manager , Hotel Management
We are very sorry to hear that you were not completely satisfied during your recent stay with us. We appreciate you taking the time to leave us valuable feedback and have passed it along to the appropriate Hotel teams to ensure that any inconveniences you may have experienced are corrected moving forward. We hope to have another opportunity to better serve you when your travels bring you back to the Kenner area.