Ratings based on 585 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from J

Overnight stay for business

Posted Feb 11, 2017
Had 2 days of work at the Pontchartrain Center and decided to stay the night. The room was comfortable, the staff VERY accommodating, and the breakfast was good. I would highly recommend this hotel to anyone.
Comment from Hotel Management
Feb 12, 2017 by Front Office Manager, Hotel Management
Thank you for taking the time to review your stay at Hilton Garden Inn New Orleans Airport and for recommending us. We are delighted to know your business visit was enjoyable and you liked your accommodation, the breakfast we serve as well as our service. We appreciate you choosing us over other hotels in the area and look forward to welcoming you back for another visit. Thank you, Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Name of Hotel caused problem

Posted Jan 18, 2017
Pros: The staff are very friendly and the room was quite spacious with 2 double beds, a small couch, microwave, kureg coffee maker and TV.
Cons: The air conditioner had trouble cooling the room at first but that just may have been the adjustments on the unit.
Location: It is super close to the Treasure Island river boat gaming, there are numerous local dining and cafe's along the main boulevard to the hotel.
There are 2 airport Hilton Hotels in New Orleans; one near the airport as someone may expect on Airline Hwy and the other about15 minutes North located near one of the casino river boat gambling sites. lf you are not paying attention when making the reservation like myself you will end up at the wrong hotel. My evening began with pulling into the wrong hotel where I really wanted to stay and being told: oh it's the other airport Hilton and this happens all the time. To say the least after driving 3 hours on Interstate 10 I wasn't very happy but in the end it was my fault for looking at the street address. In any case the Hilton Garden Inn Airport was a nice hotel but not as nice as the Airport Hilton. The lobby was nice and the staff were friendly. The dining options are not as polished as the Airport Hilton on Airline Highway but parking was free, so there's that. The quality of the dining fair was above average so even though I ended up at the wrong Hilton, it was not a bad second choice. The surroundings aren't much to look at since their is construction next door but for a comfortable night or two it is a great choice.
Comment from Hotel Management
Jan 19, 2017 by Front Office Manager, Hotel Management
We are thrilled to read your stay at Hilton Garden Inn New Orleans Airport was comfortable. We want all of our guests to feel at home while they stay with us, so we are happy you enjoyed our thoughtful amenities - coffeemaker and microwave. It’s pleasing to note that you loved our location nearby Treasure Chest Casino and other attractions. We also appreciate your concerns and regret the difficulties you experienced to find us. I will share your comments with my management as well. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Thank you, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Nice and small hotel. Friendly staff and good service.
Comment from Hotel Management
Jan 14, 2017 by Front Office Manager, Hotel Management
I would like to thank you for staying with us and also your positive feedback on our hotel. I'm happy to hear you enjoy your stay with us. We look forward to welcoming back to our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from AR

Nice hotel, close to NOLA

Posted Dec 26, 2016
No problems at all, Was in town for a wedding, and didn't want to battle the bustle of NOLA. We stayed out of town and this place was nice and very clean.
Comment from Hotel Management
Dec 30, 2016 by Front Office Manager, Hotel Management
I would like to thank you for staying with us and also your feedback on our hotel. I hope you would stay with us again when you travel back to the New Orleans area. Thank you and Happy New Year!
5 out of 5
by A verified traveler from kenner

family getaway

Posted Nov 24, 2016 on Hotels
awesome
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Thank you for your feedback. We are happy to see you enjoy your stay with us.
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Everything was great, only complaint is I was so looking forward to a long hot bath and no soaker tub. Otherwise A+!
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Thank you for writing a survey on Hotels.com. I am also happy to hear you enjoy your stay with us. I will look into that issue you had with our tubs and have engineering take a look at it. Thank you again for your feedback.
4 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
Everything was great, service was great, hotel was clean and staff was friendly.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
We are delighted to learn that you enjoyed your recent stay with us. Comments like yours continue to motivate and inspire us to provide an outstanding guest experience. We hope to see you again when your travels bring you back to the New Orleans area!
5 out of 5
by A verified traveler

Convenient

Posted Nov 4, 2016 on Hotels
Hotel was fine! Only 20min away from the city, but five minutes away from grocery store for quick shopping and stuff.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
We are delighted to learn that you enjoyed your recent stay with us. Comments like yours continue to motivate and inspire us to provide an outstanding guest experience. We hope to see you again when your travels bring you back to the New Orleans area!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
COMFORT AND CLEAN. THANKS!
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
We are delighted to learn that you enjoyed your recent stay with us. Comments like yours continue to motivate and inspire us to provide an outstanding guest experience. We hope to see you again when your travels bring you back to the Kenner area!