Ratings based on 618 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to casino

Posted Jul 1, 2017
Great experience. Great price. Will be back. The convenience of the proximity to the casino is an added plus!
Comment from Hotel Management
Jul 2, 2017 by Front Office Manager, Hotel Management
Thank you for taking the time to review your stay at Hilton Garden Inn New Orleans Airport. It’s our pleasure knowing you loved our location which made your stay enjoyable and the affordable rates. We hope you will choose to stay with us again the next time your travel brings you this way. Thank you, Tionnie Hasty, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Over night stay before cruise vacation

Posted Jun 26, 2017
I was very pleased with staff and the overall hotel. They were able accommodate my large family with ease. Again, the staff at the hotel were excellent. However, the only negative that I can think of would be the surrounding area.
Comment from Hotel Management
Jun 27, 2017 by Front Office Manager, Hotel Management
Thank you for choosing the Hilton Garden Inn New Orleans Airport for your visit to the New Orleans area. We are thrilled to know you were comfortable here and that our team exhibited true Southern hospitality and made your visit a memorable one! Your compliments will be passed along to the team. Your compliments will be passed along to the team. Thank you for choosing to stay with us. We can’t wait to welcome you back. Thank you, Tionnie Hasty, Front Office Manager
2 out of 5
by A verified traveler

Not close to Airport

Posted May 21, 2017
1) not close to air port 15 mins away. 2) air conditioner wasn't working, took 5 hours to do so 3) over priced food with horrible service 5) the night staff was sleeping at 3 am when I walked down stairs.
Comment from Hotel Management
May 23, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us and for taking time to share your concerns. We cannot apologize enough for the lack of attentive service you described from our front desk staff, and for the overall disappointing experience. Your comments have been shared with our team to prevent such mistakes in the future, and we hope you will reconsider staying with us should you return to the area. We would like the opportunity to earn your trust back in our staff and hotel. Safe travels. Thank you, Tionnie Hasty Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Perfect for a quick get away. Staff is nice and helpful.
Comment from Hotel Management
Apr 30, 2017 by Front Office Manager, Hotel Management
It was a pleasure to have you as our guest. We are delighted to know that you had a lovely time with us and enjoyed our service. We appreciate you being our guest and look forward to welcoming you back soon at Hilton Garden Inn New Orleans Airport. Thank you, Tionnie Hasty Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Nice for business travel in the airport area

Posted Apr 28, 2017
The hotel is very clean and has been very nicely updated. The location is convenient to the airport but there is not any restaurants within walking distance. The staff was very friendly and went out of their way to make my stay enjoyable. I would recommend this hotel.
Comment from Hotel Management
Apr 28, 2017 by Front Office Manager, Hotel Management
Marcel, we are thrilled to know our service and facilities lived up to expectations. We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope Hilton Garden Inn New Orleans Airport will be your first choice every time your travels bring you to the New Orleans area. Thank you, Tionnie Hasty, Front Office Manager
2 out of 5
by A verified traveler

Hotel Scam - don't book here.

Posted Apr 23, 2017 on Hotels
The hotel is old, the furnishings and atmosphere are more comparable to a low budget hotel where people rent by the hour than a Hilton. And the staff puts on the fake welcome, but at the same time talk like the guest isn't there. There are 3 Hiltons in the New Orleans area. This one is advertised as Hilton New Orleans Airport but it is a 20 min drive away in an old area that is anything but attractive and near a Casino. I felt scammed by Hotels.com as this is NOT at the airport nor an example of what I thought Hilton was supposed to be.
Comment from Hotel Management
Apr 26, 2017 by James, Hotel Management
" We pride ourselves on excellence in every respect, so it was disappointing to know we didn't provide the service that you have come to expect from our brand. Please accept my apology as well as assurance that your concerns have been noted and will be addressed. Thank you again for being our guest. Sincerely, Shawn Watkins Assistant General Manager
5 out of 5
by A verified traveler

Great service

Posted Apr 18, 2017 on Hotels
This trip was a last minute family trip and I am so happy I chose this hotel. When we first walked in, the hotel smelled so fresh and clean that my kids commented on the scent. The staff was so helpful and friendly from checking in, to walking through the walls and lobby to check out. I recommend this hotel to anyone visiting the area.
Comment from Hotel Management
Apr 19, 2017 by James, Hotel Management
Thanks so much for staying at Hilton Garden Inn New Orleans Airport and for the wonderful feedback. We are delighted you enjoyed your visit, particularly our clean facilities and the hospitality from our associates. I will share your compliments with my team. We appreciate you recommending us, and hope to serve you and your family again soon! Thank you, Tionnie Hasty Front Office Manager
5 out of 5
by Michelle

Posted Apr 16, 2017 on Hotels
Staff was great.
Comment from Hotel Management
Apr 18, 2017 by James, Hotel Management
Michelle, we are thrilled that our service and facilities more than lived up to expectations. We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope Hilton Garden Inn New Orleans Airport will be your first choice every time your travels bring you this way. Thank you, Tionnie Hasty Front Office Manager
4 out of 5
by A verified traveler

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017 by James, Hotel Management
Thank you for the four-star rating of the Hilton Garden Inn New Orleans Airport. We are glad to know your stay with us was comfortable. We appreciate you being our guest and look forward to your return! Thank you, Tionnie Hasty Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to New Orleans airport

Posted Apr 14, 2017
Staff great thanks J rooms good and quiet but didn't have much time to look around. I was a drop in because I did arrive early in the area but they gave me a room anyway.
Comment from Hotel Management
Apr 14, 2017 by Front Office Manager, Hotel Management
Thank you for staying at Hilton Garden Inn New Orleans Airport. We are glad our location near the airport worked well for you, and that you were pleased with our service and your room. We appreciate your business and hope you will choose us again the next time your travel brings you this way. Thank you, Tionnie Hasty, Front Office Manager