Ratings based on 609 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not close to Airport

Posted May 21, 2017
1) not close to air port 15 mins away. 2) air conditioner wasn't working, took 5 hours to do so 3) over priced food with horrible service 5) the night staff was sleeping at 3 am when I walked down stairs.
Comment from Hotel Management
May 23, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us and for taking time to share your concerns. We cannot apologize enough for the lack of attentive service you described from our front desk staff, and for the overall disappointing experience. Your comments have been shared with our team to prevent such mistakes in the future, and we hope you will reconsider staying with us should you return to the area. We would like the opportunity to earn your trust back in our staff and hotel. Safe travels. Thank you, Tionnie Hasty Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Perfect for a quick get away. Staff is nice and helpful.
Comment from Hotel Management
Apr 30, 2017 by Front Office Manager, Hotel Management
It was a pleasure to have you as our guest. We are delighted to know that you had a lovely time with us and enjoyed our service. We appreciate you being our guest and look forward to welcoming you back soon at Hilton Garden Inn New Orleans Airport. Thank you, Tionnie Hasty Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Nice for business travel in the airport area

Posted Apr 28, 2017
The hotel is very clean and has been very nicely updated. The location is convenient to the airport but there is not any restaurants within walking distance. The staff was very friendly and went out of their way to make my stay enjoyable. I would recommend this hotel.
Comment from Hotel Management
Apr 28, 2017 by Front Office Manager, Hotel Management
Marcel, we are thrilled to know our service and facilities lived up to expectations. We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope Hilton Garden Inn New Orleans Airport will be your first choice every time your travels bring you to the New Orleans area. Thank you, Tionnie Hasty, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to New Orleans airport

Posted Apr 14, 2017
Staff great thanks J rooms good and quiet but didn't have much time to look around. I was a drop in because I did arrive early in the area but they gave me a room anyway.
Comment from Hotel Management
Apr 14, 2017 by Front Office Manager, Hotel Management
Thank you for staying at Hilton Garden Inn New Orleans Airport. We are glad our location near the airport worked well for you, and that you were pleased with our service and your room. We appreciate your business and hope you will choose us again the next time your travel brings you this way. Thank you, Tionnie Hasty, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Carry your own bags.

Posted Apr 12, 2017
Pros: Much better mattress and pillows than our last visit.
Cons: Could improve the pick-up at the airport. Came in at nearly midnight. The young lady that picked us up didn't bother to roll my wife's wheel chair.
After I had rolled my wife's wheel chair to the van and after I helped her in, I had to go back around to the rear of the van and load our baggage. There were no other travelers. Once we arrived at the hotel, she opened the rear and lifted the bags out and onto one of the hotel carriers that I had gone and gotten.
Comment from Hotel Management
Apr 14, 2017 by Front Office Manager , Hotel Management
Thank you for returning to Hilton Garden Inn New Orleans Airport. I am happy you and you wife had a comfortable stay overall. However, I apologize for the inconvenience. I appreciate you sharing your feedback and will be used as a training tool to reiterate the importance of efficient service and hospitality. You are a valued guest, and we hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Thank you, Tionnie Hasty, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent friendly service, assistance from staff

Posted Apr 8, 2017
Pros: The service.
These people are devoted to their jobs and offering friendly service.
Comment from Hotel Management
Apr 9, 2017 by Front Office Manager, Hotel Management
We are thrilled that our service and facilities more than lived up to your expectations. We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope Hilton Garden Inn New Orleans Airport will be your first choice every time your travels bring you to the New Orleans area. Thank you, Tionnie Hasty Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value.

Posted Apr 4, 2017
Pros: Clean hotel.
Cons: More comfortable beds and pillows. Bed like a rock and pillows so limp it took 4 pillows to make up the thickness of just one.
Location: Close to variety of restaurants. Shuttle to airport.
Stayed overnight as a stopping point with air travel. Nice hotel. Clean with friendly staff. Had to call to get internet access. They didn't mention it at check in. Had to call to get extra pillows, as no follow-up call to see if we needed anything. Bed hard as a rock. Very uncomfortable sleep. Pillows almost non-existent. They were so flimsy and limp it took 4 just to make one pillow.
Comment from Hotel Management
Apr 5, 2017 by Front Office Manager , Hotel Management
Thank you for sharing your experience at the Hilton Garden Inn New Orleans Airport. We are happy to know you liked our location and the great value we offer. That being said, I am sorry for the inconvenience you experienced with our beds and the service from our desk associates. I will share your concerns with my team in an effort to improve our service and facilities. We hope you will consider us next time you are in this area. Thank you, Tionnie Hasty, Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017
Basic hotel. Everything is an"extra charge". Nice pool, but could have been cleaner .
Comment from Hotel Management
Apr 3, 2017 by Manager, Hotel Management
Thank you for staying with us and for sharing your comments online. While we are happy your visit was pleasant, we are sorry we did not meet some of your expectations. We apologize for not being at our best, and we hope you will give us another chance to provide you with the outstanding experience you should always expect from our hotel. Thank you, Tionnie Hasty Front Office Manager
4 out of 5
by Heather

Great choice in NO, away from French Quarter

Posted Feb 19, 2017 on Hotels
Friendly and helpful staff. Very nice accommodations. Great location. Nicely priced.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Heather, thank you for choosing to stay at the Hilton Garden Inn New Orleans Airport. We're so glad our location was perfect for your needs and that our associates left you with a good impression of our hotel. Thanks again for recommending us online, we look forward to seeing you soon again! Thank you, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from J

Overnight stay for business

Posted Feb 11, 2017
Had 2 days of work at the Pontchartrain Center and decided to stay the night. The room was comfortable, the staff VERY accommodating, and the breakfast was good. I would highly recommend this hotel to anyone.
Comment from Hotel Management
Feb 12, 2017 by Front Office Manager, Hotel Management
Thank you for taking the time to review your stay at Hilton Garden Inn New Orleans Airport and for recommending us. We are delighted to know your business visit was enjoyable and you liked your accommodation, the breakfast we serve as well as our service. We appreciate you choosing us over other hotels in the area and look forward to welcoming you back for another visit. Thank you, Front Office Manager