After I had rolled my wife's wheel chair to the van and after I helped her in, I had to go back around to the rear of the van and load our baggage. There were no other travelers. Once we arrived at the hotel, she opened the rear and lifted the bags out and onto one of the hotel carriers that I had gone and gotten.
Comment from Hotel Management
Apr 14, 2017 by Front Office Manager , Hotel Management
Thank you for returning to Hilton Garden Inn New Orleans Airport. I am happy you and you wife had a comfortable stay overall. However, I apologize for the inconvenience. I appreciate you sharing your feedback and will be used as a training tool to reiterate the importance of efficient service and hospitality. You are a valued guest, and we hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.
Front Office Manager