Ratings based on 1,493 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from CA

New Orleans vacation

Posted Sep 28, 2015
Pros: Location, cleanliness, hotel staff.
Location: Bourbon street, Garden District, Steamboat Mississippi River dinner tour, numerous cemetery and local historic sight seeing.
Great hotel staff, very friendly. Easy walking distance to Bourbon Street and the Garden District, also many nice restaurants. The morning brunch at the hotel offered a nice brunch which made it easy to start the day of sightseeing.
5 out of 5
for Everyone
by A verified traveler from Montreal

Excellent service.

Posted Sep 24, 2015
Pros: The staff, cleanliness, and where it is situated.
Cons: Maybe their coffee can be made a little stronger.
Location: This is a great Italian restaurant nearby, Bei Tempi Ristorante Italiano. A few minute walk to the Trolly where for $3.00 daily u can travel the city
The hotel is well situated, especially for females travelling together. The hotel staff are so friendly and accommodating. Also, the hotel is very clean and comfortable. If I ever go back or if I have family/friends going to New Orleans, I would most certainly recommend this hotel. However, I will not say that about the Expedia staff. There was a problem with one of our tour reservation, which was due to a technical glitch from Expedia. both the customer service rep. and manager were very rude and completely insulting.
4 out of 5
for Everyone
by A verified traveler from T

Good stay.

Posted Sep 21, 2015
Nice area with many restaurants close by. I wish I had brought my coffee pot, though. Real coffee drinkers find it a pain to stand and wait on a single-cup system. No coffee delivery in the morning from the restaurant either. I ended up getting dressed and going to lobby. There was free coffee there.
4 out of 5
for Everyone
by A verified traveler

Convenient location to the places I wanted to go.

Posted Sep 14, 2015
Pros: Location
Cons: Breakfast options.
Due to travel delays we did arrive until 4 am. The front desk staff was very understanding and got a couple weary travelers in their room quickly.
4 out of 5
for Everyone
by A verified traveler from Florida

Good hotel, centrally located to many attractions!

Posted Sep 2, 2015
My family and I booked this hotel for a weekend...it was at a great location and customer service was extremely pleasant! We had no problem getting a taxi as we left our car with valet for the weekend. Very close to the superdome as well as the aquarium among other site seeing attractions. Will definitely stay again:-)
4 out of 5
for Everyone
by A verified traveler from mississippi

Very nice hotel and in a good location for us.

Posted Aug 31, 2015
Pros: The location and the comfort of the room
Cons: The halls leading to the rooms are dark
Location: It was near the New Orleans Convention center and in walking distance to the French Quarter
The staff was great and the room was very comfortable. We liked that it ha a refrigerator.
1 out of 5
by A verified traveler from Canada

Stay away

Posted Aug 26, 2015
Pros: Leaving
Cons: Security -- not letting in people off the street. Front desk staff.
Location: Far from everything except convention center. Nothing close by. Surrounding area is very seedy and abandoned
Noisy halls. thin doors, Bad area - worried about going out at night. Valet parking only thing offered and VERY expensive. Drug deals were going on in hotel in room across the hall. Front desk staff slow and not knowledgeable about the area. Sorry to have stayed there. Internet slow and unreliable -- premium service available at extra cost. Some TV channels not working. No one to give help about what to do unless you want to buy a tour through them. Dissapointing place.
3 out of 5
by A verified traveler from Southaven, MS

Check you mattress!!

Posted Aug 24, 2015
This hotel is in a good location although it is a lengthy walk to Canal Street and the Quarter. The hotel is lovely and the staff was very nice. We did have one very horrible experience though. When I turned down our bed I noticed blood drops on the coverlet. I called the front desk and they sent housekeeping to change our bedding. When housekeeping pulled the bottom sheet off there was a huge blood stain on the mattress. I was at a complete loss for words. I called back to the front desk and they promptly changed our room. Although they were very nice I cannot get that image out of my mind. I am also at a loss that no one thought to tell there boss that there was a blood stain on the mattress. Someone knew that it was there because they made the bed up. We might have slept there and never have known it which is a sickening thought. How unsanitary and now every time we stay at a hotel we will have to check our mattress. Really took the fun out of our visit.
2 out of 5
by A verified traveler

Spend more to stay somewhere better

Posted Aug 10, 2015
Pros: Close to Convention Center, quick check in and out.
Cons: FOOD!! Offer free bottled water in rooms. Cleanliness!!
Location: Only 1 block from Convention Center.
When I arrived, I expected to find a clean, modern room, considering this is a "Hilton" and the rental rate was not cheap. The room smelled musty, like mold, and the air vents were COVERED in black dirt. There were toenail clippings on the floor, the furniture was old and worn out, the mattress slumped to one side, the tub not clean. To my horror, when I moved the desk chair, I found a wadded up pair of underwear on the floor! I requested to be sent to another room. About 20 minutes later (!!) they sent up a scary looking man who was not wearing a uniform, to take me to another room. He didn't even know why. When I showed him the underwear, he laughed in my face, no apology. I expected the hotel to somehow compensate me for this horrifying experience, but nope, nothing. The next room was a bit cleaner, but not much. I ate the hotel's room service food twice- both horrible experiences and both took about 1 hour to be delivered to my room. Nachos were mushy and cold. Creole trio was cold and way too salty. The milkshake was warm and tasted like rotten chocolate milk. The cheesecake was also warm and stale tasting. Close to the convention center, but if you are not staying for that, stay somewhere else, anywhere else!
3 out of 5
for Everyone
by A verified traveler


Posted Aug 5, 2015
Pros: It was close to the Convention Center
Cons: n/a
Location: It was close to the Convention Center
The pool was dirty, but the room was clean. It was close to the convention center. The staff were very helpful.