客房内保险箱、办公桌、隔音、熨斗/熨衣板

关于新奥尔良机场希尔顿酒店的点评

3.5 out of 5
新奥尔良机场希尔顿酒店
901 Airline Dr, Kenner, LA

点评

8.2

很好

10 分 - 超赞。518 条好评,共有 1004 条点评" "
8 分 - 还可以。240 条好评,共有 1004 条点评" "
6 分 - 一般。93 条好评,共有 1004 条点评" "
4 分 - 很差。76 条好评,共有 1004 条点评" "
2 分 - 糟糕。77 条好评,共有 1004 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.4/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Edward

与家人出行
满意:员工和服务,清洁度
Great for a night stay close to the airport. Shuttle ran on time.
2024 年 4 月入住 1 晚
GM 于 2024 年 4 月 24 日 的回复
Dear Edward, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Ivy Lim, GM

8/10 还可以

Janet

满意:员工和服务,清洁度
No front desk
2024 年 4 月入住 1 晚
GM 于 2024 年 4 月 17 日 的回复
Dear Janet, We appreciate your feedback and hope you will return to experience our renovated lobby. Best, Ivy Lim, GM

10/10 超赞

Katherin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel.
2024 年 4 月入住 1 晚
GM 于 2024 年 4 月 13 日 的回复
Dear Katherin, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with excellent service the next time you visit. Best, Ivy Lim, GM

2/10 糟糕

jacob

不满意:清洁度、员工和服务、住宿条件和设施
no good
2024 年 1 月入住 2 晚
GM 于 2024 年 4 月 12 日 的回复
Dear jacob, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Ivy Lim, GM

8/10 还可以

Anne

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
GM 于 2024 年 4 月 11 日 的回复
Dear Anne, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Ivy Lim, GM

8/10 还可以

Dona

满意:清洁度
不满意:服务设施,员工和服务
The room was fine. The shuttle service to and from the airport was convenient. The front desk staff at check in was not very helpful. The directory of services was only available via scanning a QR code. This was not working, not to mention that this is not a preferred way for some people to get information, especially older people. The staff did not seem to know that the hot tub was filled with dead leaves and debris or that the pool was not operating. They were only able to say " I haven't had any complaints so I guess its OK". Part of the reason I chose that location was for those amenities. For a one night stay i could have gotten something less expensive
2024 年 4 月入住 1 晚
GM 于 2024 年 4 月 8 日 的回复
Dear Dona, While I'm glad that you enjoyed our accommodations, I'm sorry for the shortcomings in our service and amenities. Please forgive us. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Ivy Lim, GM

4/10 很差

Matthew

Shuttle was a disaster
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 29 日 的回复
Dear Matthew, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Ivy Lim, GM

4/10 很差

Scott

与家人出行
First, room needed repairs to the wall, notified the staff. They said ok.wanted swim in the indoor pool that was shown on the website, they don’t have an indoor pool. Went to take a shower that night and there was no hot water. Woke up the next morning…..no hot water. Informed the staff when we checked out. They said ok..we will not be back
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 27 日 的回复
Dear Scott, I'm very sorry that you were so let down during your visit. Our hotel has an outdoor pool, and we regret the confusion. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit. Sincerely, Ivy Lim, GM

2/10 糟糕

Ross

与配偶出行
满意:清洁度
不满意:住宿条件和设施,服务设施
This hotel badly needs a renovation. The bathrooms are pretty shabby. I was also given a room key that was occupied and walked in on someone in the washroom.
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 27 日 的回复
Dear Ross, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you in the future. Sincerely, Ivy Lim, GM

10/10 超赞

Kathleen,Norwood

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Clean, convenient shuttle to airport
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 25 日 的回复
Dear Kathleen, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Ivy Lim, GM

10/10 超赞

Kathleen,Norwood

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient shuttle from airport, quiet, clean, helpful staff
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 23 日 的回复
Dear Kathleen, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Ivy Lim, GM

2/10 糟糕

真实旅客

2024 年 3 月入住 1 晚
GM 于 2024 年 4 月 9 日 的回复
Dear Anonymous, We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Ivy Lim, GM

2/10 糟糕

Emily

与家人及幼儿出行, 与家人出行
不满意:服务设施
No hot water. Dirty lobby. Under construction.
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 16 日 的回复
Dear Emily, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Ivy Lim, GM

6/10 一般

David

与家人出行
不满意:住宿条件和设施
Nothing special
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 12 日 的回复
Dear David, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Ivy Lim, GM

10/10 超赞

Chandler

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Customer service and convenience
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 12 日 的回复
Dear Chandler, We are happy to hear from you and value your kind review. It is lovely to hear you enjoyed our convenient location and cheerful service. Thank you for your business and your recommendation! Best, Ivy Lim, GM

10/10 超赞

Daniel,Manistee

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 13 日 的回复
Dear Daniel, It’s wonderful to hear you had a five-star experience with us. It was a pleasure to host you and we eagerly look forward to your return visit. Best, Ivy Lim, GM

2/10 糟糕

Tyneeta

2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 31 日 的回复
Dear Tyneeta, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Ivy Lim, GM

10/10 超赞

Tawanda

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staying overnight for a flight
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 9 日 的回复
Dear Tawanda, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Ivy Lim, GM

4/10 很差

William,Mobile

不满意:住宿条件和设施
Toilet not working properly. Wasp (which stung my wife) in curtains by window
2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 9 日 的回复
Dear William, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Ivy Lim, GM

2/10 糟糕

Robert

2024 年 3 月入住 1 晚
GM 于 2024 年 3 月 22 日 的回复
Dear Robert, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Ivy Lim, GM

10/10 超赞

Beverley

满意:清洁度、员工和服务、住宿条件和设施
Convenient to airport with timely transportation to it.
2024 年 2 月入住 1 晚
GM 于 2024 年 3 月 3 日 的回复
Dear Beverley, We strive to provide our guests with exceptional stay that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Ivy Lim, GM

4/10 很差

Matthew

不满意:住宿条件和设施,清洁度
Under remodeling
2024 年 2 月入住 1 晚
GM 于 2024 年 3 月 1 日 的回复
Dear Matthew, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Ivy Lim, GM

4/10 很差

Keith

满意:员工和服务
不满意:住宿条件和设施
No parking had an area closed off when they were full and the rooms had no mirror in the room only in the bathroom ☹️
2024 年 2 月入住 2 晚
GM 于 2024 年 2 月 27 日 的回复
Dear Keith, I'm sorry to hear that not every aspect of your stay met your expectations, and I regret that you had parking problems. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Ivy Lim, GM

2/10 糟糕

Mahdis

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The lobby was fully dusty and under construction while was not explained by Expedia 2 out of 2 elevators were not working and there was a long line up to the elevator The heater was not working on the first room, and they changed my room as the room was super cold and the second room was not clean particularly washroom
2024 年 2 月入住 1 晚
GM 于 2024 年 2 月 21 日 的回复
Dear Mahdis, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short. Please pardon our dust as we update and improve our hotel. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Ivy Lim, GM

8/10 还可以

Cary

满意:员工和服务,清洁度
2023 年 3 月入住 1 晚
GM 于 2024 年 2 月 21 日 的回复
Dear Cary, Thank you for your time in sharing your kind review, and please visit us again. Best, Ivy Lim, GM

4/10 很差

Ileane

不满意:住宿条件和设施,清洁度
Had to call to be pick up Waite for almost a hour to be pick up
2024 年 2 月入住 1 晚
GM 于 2024 年 2 月 17 日 的回复
Dear Ileane, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. I'm sorry for your poor arrival, which set the tone for your stay. We appreciate your taking the time to review our hotel and hope to better serve you upon your return to the area. Sincerely, Ivy Lim, GM

10/10 超赞

Cynthia,lafayette

满意:清洁度、员工和服务、住宿条件和设施
Very polite and easy check in. Easy transportation to airport
2024 年 2 月入住 1 晚
GM 于 2024 年 2 月 16 日 的回复
Dear Cynthia, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Ivy Lim, GM

10/10 超赞

Theresa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
GM 于 2024 年 2 月 15 日 的回复
Dear Theresa, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Ivy Lim, GM

2/10 糟糕

Christopher

不满意:员工和服务
GM 于 2024 年 2 月 11 日 的回复
Dear Christopher, We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Ivy Lim, GM

10/10 超赞

deqierra

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
GREAT STAY
2024 年 2 月入住 2 晚
GM 于 2024 年 2 月 9 日 的回复
Dear deqierra,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Ivy LimGeneral Manager

4/10 很差

Sherri

与配偶出行
不满意:住宿条件和设施,清洁度
We were not informed that the hotel is currently being renovated. It was unsettling to check in in a bare lobby. It changes the atmosphere of the visit.
2024 年 2 月入住 1 晚
GM 于 2024 年 2 月 4 日 的回复
Dear Sherri,Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued Guest, I hope that you will return and see our highly anticipated results.Sincerely,Ivy LimGeneral Manager

10/10 超赞

Amy

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施
Propert under construction right now or would have been excellent all the way!
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 30 日 的回复
Dear Amy, Thank you for staying with us. We appreciate your patience as we update and improve. We value your feedback and hope that you will return to experience our completed updates! Best Wishes, Ivy Lim, GM

6/10 一般

Gary

商务旅客
满意:员工和服务
不满意:住宿条件和设施
Entire lobby is under renovation. No flooring or furniture in the lobby.
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 26 日 的回复
Dear Gary, We apologize for any inconvenience caused as we update and enhance our hotel. We have completed the flooring demo, and the entire renovation will be finished by April. We would be delighted if you returned to enjoy the full experience of our completed results. Sincerely,Ivy LimGeneral Manager

10/10 超赞

Alise,BATON ROUGE

2024 年 1 月入住 1 晚
GM 于 2024 年 3 月 20 日 的回复
Dear Alise, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Ivy Lim, GM

10/10 超赞

Michaela

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was great like expected. This was my third time staying here. I won’t stay anywhere else but here.
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 24 日 的回复
Dear Michaela,Welcome back! We are delighted to be your hotel of choice in the area. It's always our pleasure hosting you and we humbly look forward to your next visit. Best,Ivy LimGeneral Manager

4/10 很差

Chris

与家人出行
满意:清洁度
不满意:住宿条件和设施
Booked this hotel for the hot tub. Upon arrival hot tub was out of service and half full. Manager not very sympathetic and did not provide a good explanation.
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 19 日 的回复
Dear Chris,I'm sorry that we disappointed you with the closing of our hot tub for routine maintenance. I can understand your frustration. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review with us.Sincerely,Ivy LimGeneral Manager

6/10 一般

Araceli

2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 19 日 的回复
Dear Araceli,Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us.Sincerely,Ivy LimGeneral Manager

10/10 超赞

Tamara

满意:服务设施
Other than the loud noise from the construction every thing was excellent.
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 18 日 的回复
Dear Tamara,It is wonderful to hear you had a nice stay at our hotel. We appreciate your taking the time to share all your feedback, including one recommendation for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.Sincerely,Ivy LimGeneral Manager

10/10 超赞

Susan

满意:清洁度、员工和服务、住宿条件和设施
GM 于 2024 年 1 月 16 日 的回复
Dear Susan,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Ivy LimGeneral Manager

10/10 超赞

Richard

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 13 日 的回复
Dear Richard,It’s wonderful to hear you had a great experience with us. It was a pleasure to host you, and we eagerly look forward to your return visit.Best,Ivy LimGeneral Manager

8/10 还可以

Steven

2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 15 日 的回复
Dear Steven,Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time.Best,Ivy LimGeneral Manager

10/10 超赞

Marcos

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 13 日 的回复
Dear Marcos,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Ivy LimGeneral Manager

10/10 超赞

Henry

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 10 日 的回复
Dear Henry,We are delighted that your stay was nothing short of exceptional. Until next time!Best,Ivy LimGeneral Manager

10/10 超赞

Danilo

满意:住宿条件和设施,员工和服务
This Hilton New Orleans Hotel is close to the international New Orleans Airport. It’s a plus to have a permanent shuttle service every 15 minutes from the airport to the hotel and viceversa at no cost for clients. If you are going to travel early in the morning or late a night I strongly recommend to stay in this Hilton.
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 10 日 的回复
Dear Danilo,It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort and convenience you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.Best,Ivy LimGeneral Manager

8/10 还可以

Alberto

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
GM 于 2024 年 1 月 10 日 的回复
Dear Alberto,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Ivy LimGeneral Manager

8/10 还可以

Shelby

与家人出行, 与配偶出行
满意:员工和服务
不满意:住宿条件和设施
Men’s bathroom in lobby did not have any water in sinks. Most in the women’s also not work and no soap. No paper towels. Front staff was excellent. Lisa server excellent and food good. Husband showered first and I got COLD shower!! Hilton needs to invest more $$ in their facilities and less in their reality shows.
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 9 日 的回复
Dear Shelby,We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our service, I'm sorry that we weren't able to deliver a more positive experience. We hope to host you again for a flawless stay.Sincerely,Ivy LimGeneral Manager

10/10 超赞

Jeanette

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
GM 于 2024 年 1 月 1 日 的回复
Dear Jeanette,We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support!Best,Ivy LimGeneral Manager

10/10 超赞

Amy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
GM 于 2023 年 12 月 25 日 的回复
Dear Amy,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Ivy LimGeneral Manager

10/10 超赞

Janet

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
GM 于 2023 年 12 月 24 日 的回复
Dear Janet,I am glad you had a great overall experience, and thank you for sharing your review. Please visit us again soon!Best,Ivy LimGeneral Manager

8/10 还可以

Clinton

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
GM 于 2023 年 12 月 21 日 的回复
Dear Clinton,It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review, and we hope to see you again.Best,Ivy LimGeneral Manager