Ratings based on 1,323 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Feb 9, 2016
The Hilton was a nice hotel. The only think negative is that room service stops at 11pm. While in New Orleans you would think room service would at least be until 3am. Other than that it was overall nice.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location, but looks rundown

Posted Jan 29, 2016
Pros: The staff were helpful.
Cons: Renovation
Hotel did not have the quality that I've come to expect from Hilton hotels.
Comment from Hotel Management
Jan 31, 2016 by Donz, Hotel Management
We are truly sorry and wish to apologize for not meeting your expectations. We sincerely hope you will give us another opportunity in the future to share with you a different kind of visit – the one you deserve as our valued guest. I am confident that if given the chance, we can ensure that your next visit with us is quite different.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the French Quarter

Posted Jan 20, 2016
Not bad, hotel was clean, close the French Quarters, taxi is available at this location
Comment from Hotel Management
Jan 26, 2016 by Donz, Hotel Management
Thank you for your four-star rating and your comments regarding our location and guest accommodations. We truly appreciate your feedback and you choosing us as your host, and we hope you will give us another chance to welcome you back for an eve more impressive experience in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2016
Excellent staff! Good central location and access to streetcars.
Comment from Hotel Management
Jan 26, 2016 by Donz, Hotel Management
Thank you for the wonderful comments regarding your recent visit. We agree that our location is truly perfect for enjoying everything that New Orleans has to offer. Please come back and see us in the near future so may provide another great experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Awesome Trip

Posted Jan 19, 2016
My husband and I took a last minute trip to New Orleans and had the best time! Our hotel was beautiful and the staff was very friendly. They even allow dogs!
Comment from Hotel Management
Jan 26, 2016 by Donz, Hotel Management
Autumn, thank you for your awesome five-star rating and for selecting us as your host for your last minute getaway. We’re delighted we were able to meet your expectations and we hope you will return for another great experience in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean hotel in a good location downtown

Posted Jan 16, 2016
Clean spacious room with good view. Friendly staff. Responsive.
Comment from Hotel Management
Jan 26, 2016 by Donz, Hotel Management
Thank you for the great review and your comments regarding our guest rooms, location and associates. We hope to see you back at the Hilton St. Charles for an even more impressive experience in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Beautiful hotel with a great restaurant.

Posted Jan 6, 2016
Unfortunately we didn't get to stay longer, this was a quick stop on the way to Mississippi. We did have time however to visit Lüke! This is a must! The only thing I will say would be a negative was a funky smell in the foyer, smelled like sewage. It wasn't in the lobby or any other place but right near the elevators. Other than that this is a beautiful hotel and the staff was friendly.
Comment from Hotel Management
Jan 12, 2016 by Donz, Hotel Management
Rachel, thank you for the wonderful four star review! We are glad you enjoyed your visit with us and Luke's tantalizing cuisine. Please accept our apology regarding the foyer odor. The hotel did experience an issue in the basement that unfortunately affected the elevator foyer area. Rest assured that has been amended. Please come back and see us, but next time for a longer stay so we can deliver another exceptional experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Nov 29, 2015
Very close to canal & bourbon streets. Parking garage across the street is half the price of the hotels valet parking.
Comment from Hotel Management
Nov 30, 2015 by Donz, Hotel Management
Wow, five stars... thank you so much! We must agree, our location is one of the best in the city,and as you stated,we are within walking distance to all that is New Orleans. Please come back and see us on your next visit to “The Big Easy”!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bethlehem, PA

Perfect location but dated lobby

Posted Nov 27, 2015
This property was at the heart of the city with all the other hotels nearby. Restaurant across the street was good. The room was roomy and clean, lobby however was tiny. Overall, it was an excellent stay at New Orleans.
Comment from Hotel Management
Nov 30, 2015 by Donz, Hotel Management
Howe, thank you for taking the time to share your thoughts on your recent visit. We truly appreciate your comments, and of course, your patronage. Please come back and see us again for another positive experience when New Orleans is back on your travel itinerary!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and convineant

Posted Nov 12, 2015
The hotel is right next to a main part of the city making it easy to go out and explore without the hassle of driving. People were friendly and very helpful.
Comment from Hotel Management
Nov 16, 2015 by Donz, Hotel Management
Thank you for the wonderful 5-star review! We were pleased to read that our team and location met your expectations.We truly appreciate your time in letting us know your thoughts regarding your recent visit, and we wish to extend aspecial thanks from our entire team.