Ratings based on 442 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, ga

Loved it!

Posted Jan 23, 2017
Enjoyed my stay! Clean rooms and excellent customer service. Great location and walking distance to Bourbon St.
5 out of 5
Recommended
for Everyone
by A verified traveler

It meets my expectations.

Posted Jan 17, 2017
The staff were very friendly and accommodating. I can tell that they aim to please.
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey,BC,Canada

Christmas in New Orleans

Posted Jan 6, 2017
Pros: The room was large and the beds were very comfortable, elevators were very quick and there were many, Lukes is a great place for breakfast or any meal
Location: Located very close to the French Quarter and River front, very walk able location, we went on several walking tours, this location is also very quiet
A really nice Hotel we were very comfortable, the location is great for walking just a few block to the French Quarter and river front, also catching the St. Charles street car was a breeze the stop was very close by.
3 out of 5
by A verified traveler from texas

Building is very old

Posted Dec 29, 2016
When I booked , it said two queen beds. But they gave us two full bed. More over is very small as I compared with other hilton hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location, Expensive Parking

Posted Dec 21, 2016
Pros: The location, the cleanliness, and free wifi (with Hilton Honors).
Cons: Parking cost. Definitely the parking cost. Also, wifi should be free for all.
Location: It's within easy walking distance of the French Quarter, the garden district, the stadium, pretty much anything you'd want to do in New Orleans!
Older, renovated hotel located in an awesome location about five minutes from Canal Street and the French Quarter. The room was small, but clean and fresh. We were happy to see that there was a small bar fridge in the room for our own use. No microwave or anything like that, just a good, standard hotel room. The price, through one of the Expedia "mystery" offers was awesome. The parking price, though, not so much. I know it's right downtown, but the cost of parking is insane. It would have probably paid us to park the car elsewhere (like, say, the airport) and shuttle down to the hotel. I have Hilton Honors, which meant that the wifi was free. Otherwise you have to pay (which is kind of chintzy).
Comment from Hotel Management
Dec 22, 2016 by shemet, Hotel Management
Thank you for sharing your experience. We are happy to see you enjoyed our great location, complimentary WiFi, and cleanliness - all very important components to an excellent stay! We understand the importance of providing value to our guests and regularly audit parking prices to ensure we are priced competitively. If valet parking is not the right fit for you, there are additional options that we would gladly review with you. We hope to have the pleasure of welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from W.

Above average hotel in good location

Posted Dec 16, 2016
The location of the hotel is the best asset. Don't expect to be blown away by the hotel. The room is above average, but not great. Just a good standard Hilton.
Comment from Hotel Management
Dec 16, 2016 by shemet, Hotel Management
Thank you for sharing your thoughts. We always aim to provide an amazing experience for our guests and are disappointed that we did not wow you. I will share your comments with the team to ensure we are actively working on ways to refresh our product. We want the quality of our guest rooms to match the outstanding quality of our location. I hope we have the pleasure of welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2016
Pleasant over night stay. Seems like the hotel was getting a new paint job which could account for the odd smell we encountered.
Comment from Hotel Management
Dec 13, 2016 by shemet, Hotel Management
Thank you for your review. We are pleased you had a great experience at our property. We hope you will visit again.
3 out of 5
by A verified traveler

Posted Oct 14, 2016
We made a reservation for a double accessible room, we were given a king room that was very small. We booked the hotel based on the room reservation.
Comment from Hotel Management
Oct 17, 2016 by Sheamet, Hotel Management
I am also so sorry to know that you felt your room was too small; please know for the future that we’re always more than happy to accommodate a room change or upgrade request, availability permitting. We truly hope you will give us another opportunity in the future to share with you a different kind of visit – the one you deserve as our valued guest.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mobile, AL

Good location, spacious room

Posted Oct 14, 2016
Our family of five stayed in a room with two double beds. The room was much larger than a typical hotel room. We were able to put a pack-n-play for our 2 year old in the corner and it did not feel cramped at all. The room was clean and the mattress was decent. The downside is the size of the beds. Instead of two Queens it was two doubles, which was fine for two of our young children, but a little tight for two adults. However, for one night in NO, the bed was fine. The location is great. You can easily walk to the Quarter, the River Walk and its right by the street car line. Its about a 40 minute ride to Audubon Zoo on the St. Charles line.
Comment from Hotel Management
Oct 17, 2016 by Sheamet, Hotel Management
Thank you for the wonderful comments regarding your recent visit. We agree that our location is truly perfect for enjoying everything that New Orleans has to offer. Please come back and see us in the near future so we may provide another great experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

So wonderful

Posted Oct 10, 2016
Pros: Valet was amazing
Cons: Everything was nice
Location: The location was great! everything was close enough walking distance for shopping eating dancing
Very comfortable and checking in was quick and easy no delays