Ratings based on 1,443 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from orange county cav

helpful staff

Posted Sep 19, 2016
Close to bourbon street, staff was kind and helpful, and Beds were extremely comfortable
Comment from Hotel Management
Sep 20, 2016 by sheamet, Hotel Management
Thank you for a great review. I hope you will visit us again a the Hilton New Orleans St Charles.
5 out of 5
by A verified traveler from Edmonton

Walking distance but still distant.

Posted Sep 15, 2016
We had a great stay in N'Awlins. We were able to walk where ever we wanted to go and still feel comfortable and safe.
Comment from Hotel Management
Sep 20, 2016 by Sheamet, Hotel Management
Thank you for a great review. I hope you will visit us again a the Hilton New Orleans St Charles.
3 out of 5
by A verified traveler

la recepción fue fría, nadie habla español

Posted Aug 29, 2016
Pros: la limpieza, amplitud de las habitaciones y la ubicación (todo esta cerca)
Cons: la comunicación y las opciones de audio y video en otros idiomas
Location: esta todo cerca. francamente todo muy cerca
pues, imagínense que viaje con mi familia completa y nos pusieron en habitaciones separadas en pisos separados y sin recomendaciones para hacer turismo familiar. la televisión solo en ingles y no hay algún aparato (bocina) para conectar dispositivos y escuchas audio (música).
Comment from Hotel Management
Sep 1, 2016 by Sheamet, Hotel Management
Gracias por la revisión de nuestra propiedad. Lamento que nuestra propiedad no cumplía con sus expectativas. Nos esforzamos continuamente para entregar una experiencia agradable para todos nuestros huéspedes. Espero que nos dará la oportunidad de recuperar su confianza en el futuro.
5 out of 5
by A verified traveler from Lake Charles, Louisiana

Close everything

Posted Aug 28, 2016
Pros: It was clean, the Hotel staff was very nice and will to help you in anyway.
Cons: No
Location: French Market, Super dome, bourbon, and shops.
I love the hotel because it is in walking distance to everything.
Comment from Hotel Management
Aug 29, 2016 by sheamet, Hotel Management
Thank you for such a great review. We are very proud of our staff and our location. We hope you will visit us again in the near future.
5 out of 5
by A verified traveler from Jackson, MS

Nice hotel. Great staff and great location.

Posted Aug 9, 2016
It was a great experience. They treat their Hilton Honors guest with great pride. Highly recommended.
Comment from Hotel Management
Aug 12, 2016 by Sheamet, Hotel Management
Thank you for sharing your experience. We truely love hearing that our Honors members enjoyed their visit. We hope to see you again in the near future.
1 out of 5
by A verified traveler

Posted Aug 8, 2016
Paid for two rooms both with doubles to accommodate four to each room. I was told expedia overbooked and no double rooms were available only one king bed in each room. They said they would bring cots up for each room and I went back to the desk to make sure they were sending cots and when we returned to our rooms at 11:30 no cots and and 12:30 no cots. Finally around one they brought them up. This was very inconvenient for each of us and uncomfortable. Requesting a refund.
Comment from Hotel Management
by sheamet, Hotel Management
Thank you for taking the time to share your experience. We are sorry to hear about the problem you have encountered, please know I will investigate this situation. This is not the type of service we provide at the Hilton New Orleans St Charles. I assure you we will correct the circumstances that resulted in your room type not being available. I hope you will give us another opportunity in the future to regain your confidence in our property.
4 out of 5
by A verified traveler from Pennsylvania

Great location. We walked to everwhere.

Posted Aug 7, 2016
We specifically wanted a hotel with a pool but the pool and jacuzzi were out of order the whole week. We weren't informed of this until we went down to use the pool. They did have a great happy hour with snacks from 5-7 every night in their lounge.
Comment from Hotel Management
Aug 8, 2016 by Sheanmet, Hotel Management
Thank you for sharing your experience. I am happy you were pleased with the overall property. We have been having some small problems with the hot tub but are working with a contractor to get this problem resolved. Thank you for the four star rating. I hope you will visit us in the future.
4 out of 5
by A verified traveler

Hilton St Charles

Posted Jul 28, 2016
Cons: Turn down the AC in the lobby and Use the Key Card Access to get into the Executive Lounge, many people in there that did not belong.
Location: Great location, central to all things people would like to do
Hotel was very nice, in great area, easy to walk anywhere and or catch an Uber. Only issue we had was when you walked into the Lobby when coming back from somewhere and being in the heat, the AC was Full Blast which was unpleasant. Over all I would give it a 4.3 out of 5
Comment from Hotel Management
Aug 3, 2016 by shemetoy, Hotel Management
Thank you for sharing your experience. We are constantly combating the heat and humidity of the area. We want our guests to feel comfortable while visiting our property. I am sorry that you found the temperature too cold. We currently have a company evaluating our a/c system and changing all of our thermostats. We hope you will visit the Hilton New Orleans St Charles again when traveling in the New Orleans Area.
5 out of 5
by A verified traveler

Great location

Posted Jul 26, 2016
Not exactly what I expected, but nice lobby, comfortable bed and room. Great location
Comment from Hotel Management
Jul 26, 2016 by Sheamet, Hotel Management
We appreciate you taking the time to share your experience. We are in a great location but we are not pleased that we fell short of your expectations. I hope you will grant us the opportunity to redeem your confidence in the future.
5 out of 5
by A verified traveler from P

Nice hotel right in the center of the area visiti.

Posted Jul 25, 2016
Had a very great time and walked from the hotel to other areas.
Comment from Hotel Management
Jul 26, 2016 by Sheamet, Hotel Management
Thank you for your comments. We are truly in a great location. Please visit us again when in the New Orleans area.