Ratings based on 1,463 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Oct 14, 2016
We made a reservation for a double accessible room, we were given a king room that was very small. We booked the hotel based on the room reservation.
Comment from Hotel Management
Oct 17, 2016 by Sheamet, Hotel Management
I am also so sorry to know that you felt your room was too small; please know for the future that we’re always more than happy to accommodate a room change or upgrade request, availability permitting. We truly hope you will give us another opportunity in the future to share with you a different kind of visit – the one you deserve as our valued guest.
4 out of 5
by A verified traveler from Mobile, AL

Good location, spacious room

Posted Oct 14, 2016
Our family of five stayed in a room with two double beds. The room was much larger than a typical hotel room. We were able to put a pack-n-play for our 2 year old in the corner and it did not feel cramped at all. The room was clean and the mattress was decent. The downside is the size of the beds. Instead of two Queens it was two doubles, which was fine for two of our young children, but a little tight for two adults. However, for one night in NO, the bed was fine. The location is great. You can easily walk to the Quarter, the River Walk and its right by the street car line. Its about a 40 minute ride to Audubon Zoo on the St. Charles line.
Comment from Hotel Management
Oct 17, 2016 by Sheamet, Hotel Management
Thank you for the wonderful comments regarding your recent visit. We agree that our location is truly perfect for enjoying everything that New Orleans has to offer. Please come back and see us in the near future so we may provide another great experience!
5 out of 5
by A verified traveler

So wonderful

Posted Oct 10, 2016
Pros: Valet was amazing
Cons: Everything was nice
Location: The location was great! everything was close enough walking distance for shopping eating dancing
Very comfortable and checking in was quick and easy no delays
5 out of 5
by A verified traveler

Great hotel, great location!

Posted Oct 9, 2016
Pros: Staff is great, rooms clean and large, location convenient easy walk to French quarter!
Cons: Nothing no complaints !!!!! Everything was just as we wanted..
Location: french quarter is within walking distance. Take the st Charles trolley line to go to garden district!
3 out of 5
by A verified traveler

Overpriced

Posted Sep 26, 2016
300+ dollars a night shoudnt be for such a standard looking hotel with a small window view of another building. 150 at best.
Comment from Hotel Management
Sep 28, 2016 by sheamet, Hotel Management
Thank you for sharing your experience. I am sorry that our property did not meet your expectations. We always aim to provide a great experience to all of our guest. I hope you will give us the opportunity to redeem your confidence in our property in the future.
5 out of 5
by A verified traveler from orange county cav

helpful staff

Posted Sep 19, 2016
Close to bourbon street, staff was kind and helpful, and Beds were extremely comfortable
Comment from Hotel Management
Sep 20, 2016 by sheamet, Hotel Management
Thank you for a great review. I hope you will visit us again a the Hilton New Orleans St Charles.
5 out of 5
by A verified traveler from Edmonton

Walking distance but still distant.

Posted Sep 15, 2016
We had a great stay in N'Awlins. We were able to walk where ever we wanted to go and still feel comfortable and safe.
Comment from Hotel Management
Sep 20, 2016 by Sheamet, Hotel Management
Thank you for a great review. I hope you will visit us again a the Hilton New Orleans St Charles.
5 out of 5
by A verified traveler from New Orleans

Perfect for me

Posted Sep 6, 2016 on Hotels
Didn't expect the Hilton to be this nice , loved the up to date feel, and the room wasn't tiny like at Hyatts, Marriotts, and other Hiltons . They even gave me extra check out time so me and friend could go swimming , FD agents were nice, as well as the overnight agent
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for such great comments. We are pleased you enjoyed our property. We look forward to your next visit.
4 out of 5
by A verified traveler from Cypress, TX

Fun in New Orleans

Posted Sep 6, 2016 on Hotels
Nice hotel in a good location
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for reviewing our property. We are in a great location and within walking distance to everything that New Orleans is known for. We look forward to welcoming you back again soon.
5 out of 5
by A verified traveler

Posted Sep 5, 2016 on Hotels
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you for this great rating. We hope you will visit us again when traveling in the New Orleans Area