Ratings based on 809 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
71% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Quirky little hotel. A lovely change

Posted Jul 20, 2016
Pros: Quirky little hotel. A lovely change
Cons: Quirky little hotel. A lovely change..
Location: Quirky little hotel. A lovely change
Quirky little hotel. A lovely change. reasonable walk to things
4 out of 5
by A verified traveler

Posted Jun 28, 2016
It was nice, close to the trolley and food places. Friendly staff with suggestions on places to go. We're remodeling when there
Comment from Hotel Management
Jul 6, 2016 by Richard G. General Manager, Hotel Management
Thank you for choosing our hotel, and we appreciate your kind words. Please come back and see us again in the future on your next treip to New Orleans.
5 out of 5
by A verified traveler

Cozy little spot..good location

Posted Jun 6, 2016
Spent 2 nights. Nice relaxed environment. The staff were all very friendly and helpful. The only issue we had was the small window on the door let the porch light in at night. We will definitely stay here again when we are back in town.
Comment from Hotel Management
Jun 6, 2016 by Richard G. General Manager, Hotel Management
Thank you for staying with us on your recent visit to New Orleans. It is great to hear that you had a great stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!
2 out of 5
by A verified traveler

Posted May 25, 2016
Pros: Great location with rail stops outside the and the continental breakfast was good. The staff was very friendly.
Cons: All of my complaints
Location: Great location with easy assess to local attractions.
Bathroom not clean, baseboard and behind the doors dirty. Toilet filthy around the rim. Mini blinds broken. Very noisy and fruit flies in room. The room had a damp musty odor.
Comment from Hotel Management
May 30, 2016 by Richard G. General Manager, Hotel Management
Thank you for staying with us and thank you so much for your feedback. Please accept my sincere apologies that your experience was less that top notch. Any feedback we receive helps to to make us better.
5 out of 5
by A verified traveler

Great location, helpful staff.

Posted May 17, 2016
Though the parking was street parking, it was surprisingly simple and easy. But, I was there on a Wednesday, so this might make a difference. There are many bars & restaurants within walking distance. And, it's right on the streetcar line, so it's easy to access other parts of downtown & the French Quarter. We had a good time. The staff pointed us in the right direction and gave us good advice and help.
Comment from Hotel Management
May 17, 2016 by Richard G. General Manager, Hotel Management
Thank you for staying with us as well as taking time to complete a review of the hotel. We appreciate your kind words and we are greatful you gave us the opprotunity to serve you. Please consider staying again if you come to New Orleans in the future.
5 out of 5
by A verified traveler from Pa.

Nice and helpful.

Posted May 11, 2016
It was very nice. And staff very helpful. It was close to everything. Breakfast was good and the coffee. To get downtown we took the streetcar it was easy to do.. The streetcar was across from the hotel... I call it a bed and breakfast...
Comment from Hotel Management
May 12, 2016 by Richard G. General Manager, Hotel Management
Thanks for staying with us, we appreciate your honest observations. We use all our guest comments to refine the hotel experience.
5 out of 5
by Billy from Metairie

Old New Orleans charm

Posted Apr 27, 2016 on Hotels
If you want a real New Orleans experience and not a cookie cutter hotel this place is great all the charm of the garden dist. and real New Orleans it also on the same corner as the Irish House and several other wonderful New Orleans restaurants and the street car line
Comment from Hotel Management
Jul 16, 2016 by Charles, Hotel Management
Thanks for staying with us, we appreciate your honest observations. We use all our guest comments to refine the hotel experience.
1 out of 5
by A verified traveler

If you want to be literally ROBBED, stay here!!

Posted Apr 27, 2016 on Hotels
So! Our room was ROBBED while we were staying here. Glenda, the front desk lady was 100% UNHELPFUL, RUDE and could have cared less that our belongings were missing. When questioned about her cleaning staff & the likelihood of the maid taking our belongings, she denied that anyone of their employees would do such a thing. Instead we were blamed as we likely didn't lock our door. Believe me! Our door was locked. In fact it was double checked each time we left the room. The security in this hotel is sorely lacking! When our son in law came to our rescue (because not only were our belongings stolen but our car keys as well, so we were literally stranded in New Orleans) he used his group insurance card and "jimmied" the room door and was able to be in within 40 seconds. These rooms are so antiquated that you are not given a key card but an actual key. There were no safes to put your valuables. Heck, there wasn't even an alarm clock in the room!! The security of these rooms is abysmal to say the least. I feel that the least that Glenda could have done was show a bit of empathy. Good Grief! Your patrons have just been robbed, Lady!! Where is your compassion? Her rude behavior totally soured my opinion of her and the establishment. We will NEVER stay here again!!
Comment from Hotel Management
Jul 16, 2016 by Charles, Hotel Management
Thanks for staying with us, we appreciate your honest observations. We use all our guest comments to refine the hotel experience. We did investigate the issue with your claim of missing items. We offered to call the police for you to file a report as well. I understand you were of course upset about this issue, but our internal investigation turned up nothing in regards to lost and found items. If you have any need of our cooperation with the police on this matter we are more than happy to assist in their investigations. We take our guest safety and security seriously.
4 out of 5
by Chelsea from GatewayToNatureAndSpace

Jazz Fest with mom

Posted Apr 26, 2016 on Hotels
Mom & daughter vacay at the HSI was convenient and fun for our jazz fest experience, though slightly uncomfortable, but I would stay there again despite its flaws. The towels smelled like they sat wet for some time, and replacement towels were no better (next time I'll bring my own). The AC unit also smelled funky (I have a sensitive nose). The guestrooms are all getting updated one by one, though, so these problems should be resolved. Being right on the trolley line was fun and easy to ride the transit system.
Comment from Hotel Management
Jul 16, 2016 by Charles, Hotel Management
Thanks for staying with us, we appreciate your honest observations. We use all our guest comments to refine the hotel experience. Jazz fest is a great time of year and we always have such a great time here in New Orleans. I am sorry for your inconveniences, but as you mention we are renovating and would love to have you come stay again for Jazz Fest Next Year.
2 out of 5
by A verified traveler

Bad, unprepared Hotel should be closed.

Posted Apr 23, 2016 on Orbitz
Uncourteous, non-professional staff including maintenance persons. Cleaning staff-good. Dirty rooms, broken fixtures, 2day old breakfast muffins, etc. Never again!
Comment from Hotel Management
May 12, 2016 by Richard G. General Manager, Hotel Management
Thanks for staying with us, we appreciate your honest observations. We use all our guest comments to refine the hotel experience. I am sorry for your inconvenience as you describe them. We are currently finishing a renovation on the hotel and would love to invite you back to give us another try as we strive for excellent service.