Ratings based on 1,632 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Chicago

Great hotel in a great locstion

Posted Aug 10, 2016
Hotel was in a great location and within waking distance to so many things. Room was updated, clean and comfortable. Pool area small and has only a few chairs, but did not bother us because we were not really there for a pool vacation.
Comment from Hotel Management
Aug 10, 2016 by Todd T, Hotel Management
Thank you for reviewing us. We are happy to read you found our location and hotel to be just what you needed. We hope you get the opportunity to choose us again should your travels bring you back to the "Big Easy"! Sincerely, Todd T. Guest Services Manager
4 out of 5
by A verified traveler

Posted Aug 9, 2016
Really good location nice rooms and nice staff. Only problem we had was we paid for a balcony room and the doors didn't even open was looking forward to that. But overall was a very good experience.
3 out of 5
by A verified traveler

Posted Aug 8, 2016
L'hotel est très bien situé a une rue de Bourbons street . Par contre le service de restaurations a été excécrable .La bonne nouvelle c' est qu' on a beaucoup de choix très proche pour mangé .
Comment from Hotel Management
by Todd T., Hotel Management
Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que vous avez rencontré des désagréments lors de votre séjour. Ceci n’est pas conforme à nos standards habituels de service et je ne manquerai pas de partager vos commentaires avec nos équipes afin de prendre les mesures nécessaires. Nous espérons que vous nous donnerez une seconde chance afin que nous puissions vous montrer notre vrai niveau de service. Bien cordialement,
4 out of 5
by A verified traveler

Perfect Location

Posted Aug 1, 2016
Pros: Location
Cons: Parking cost
Perfect location if you don't want in the "middle of the action." We could walk anywhere in the French Quarter we wanted. We only had to get our car when we wanted to go to Oak Alley Plantation. Room was nice and bed was comfortable. Parking is valet only and costs way too much. This was our only complaint. There aren't other choices, so I guess they can charge anything they want, but they really need to consider reducing that cost. Would stay here again.
Comment from Hotel Management
Aug 4, 2016 by Todd T., Hotel Management
Thank you for commenting. Yes parking is at a premium in the French quarter because of limited space. The city planers had horse and buggy in mind when laying out the city. In 2018 the city will be celebrating our 300 year anniversary. We look forward to your return. Sincerely Todd T. Guest Services Manager
5 out of 5
by A verified traveler

Great convenient location.

Posted Jul 31, 2016
This hotel was clean and comfortable with a friendly, helpful staff, plus it's location was perfect!
Comment from Hotel Management
Aug 4, 2016 by Todd T., Hotel Management
Thank you for commenting. we are fortunate to have such a prime location and family of staff. We hope to see you again next time your travels bring you to the "Big Easy" Sincerely, Todd T. Guest Services Manager
4 out of 5
by A verified traveler from D

Perfect!

Posted Jul 30, 2016
This hotel is an affordable gem!! It is in a perfert location. Just 1 block away from Bourbon St. and a short ride away from places like Magazine Street, Decatur and Frenchman Street. I really enjoyed my stay. I shared a double bed balcony room with a friend. At the time of my stay there was construction going on across the street. Unfortunately, my balcony faced that direction. The noise was a bit disruptive but not unbearable
Comment from Hotel Management
Aug 5, 2016 by Todd T., Hotel Management
Thank you for your wonderful comments. I apologize of the construction across the street from your room. Hopefully you will visit again and get to choose from other room types we offer. Regards,
4 out of 5
by A verified traveler

Bitter sweet

Posted Jul 28, 2016
The hotel staff was very nice and helpful. However we were put in handicap room and the shower was terrible because water went everywhere. Neither one of us are handicap and we were told it was what was available. If I had know would were stuck in that room I would have cancelled my reservation.
Comment from Hotel Management
Aug 9, 2016 by Todd T., Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,
3 out of 5
by A verified traveler

Great location for sightseeing.

Posted Jul 26, 2016
Pros: Location
Cons: Customer service
Location: French quarter
The hotel it self was great but the hotel staff was rude most of the time.
Comment from Hotel Management
Aug 5, 2016 by Todd T., Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
4 out of 5
by A verified traveler from J

Very nice hotel!

Posted Jul 24, 2016
Enjoyed our stay. Quiet yet close to everything we wanted to see. Restaurant had great food if we did not feel like venturing out.
Comment from Hotel Management
Jul 24, 2016 by Todd T., Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Happy to see you enjoyed our restaurant. We hope you will visit us again.
5 out of 5
by A verified traveler from milwaukee

Outstanding Hotel

Posted Jul 24, 2016
Pros: Rooms. Pool. Locations. Staff.
Cons: Nothing to be honest.
Location: 1 block from Bourbon couple blocks from Canal.
Gorgeous remodeled rooms. Lovely staff. Beautiful pool area. 1 block from Bourbon, couple blocks from Canal. Quiet. Will be back.
Comment from Hotel Management
Aug 5, 2016 by Todd T., Hotel Management
We are very pleased to read your comments. I will be sure to share your review with our staff