Ratings based on 723 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Wedding anniversary

Posted Aug 26, 2015
Pros: Is close to all main attractions
Cons: Add breakfast in the plan
Location: Lots of fun and stores close to Canal Street
Interesting...went by bus from NCY to New Orleans took us 1.5 days to go and same to return. Stay in hotel 2 nights.
Comment from EPC
Aug 29, 2015 by John, EPC
Thank you for choosing the Holiday Inn Downtown Superdome for your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

5 night stay with family

Posted Aug 18, 2015
My stay was excellent from check-in to check-out. The staff were friendly and helpful. The room was nice, clean and quiet. The hotel's restaurant had nice ambiance and the food was great. We greatly appreciated the kids eat free coupons that the hotel offers for in-restaurant dining for hotel guests. The city views at night were incredible, as was the pool. The only thing I would have to say is that the pool is quite deep and so it's not really conducive to little ones that haven't learned to swim yet to splash around in. The hotel was very close to Canal Street, which was great because many of the street cars and bus lines run along there so you can get to pretty much everywhere from there. All-in-all it was a wonderful stay.
Comment from EPC
Aug 20, 2015 by Director of Guest Services, EPC
Your experience is exactly what we strive to provide and feedback such as yours is the best reward for our efforts! Thank you for taking the time to share we exceeded your expectations. We truly appreciate you acknowledging our many wonderful assets; exceptional service, dedication to cleanliness, inviting restaurant, value, refreshing pool, and our perfect location! Your comments are incredibly kind and we look forward to serving you and your family again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice part of New Orleans. Very clean and well kept

Posted Aug 18, 2015
Perfect place to stay for events around Superdome. Much cleaner and nicer part of town compared to the French Quarter.
Comment from EPC
Aug 19, 2015 by Director of Guest Services, EPC
Thank you kindly for the five star review! We truly appreciate you taking the time to share such kind comments and acknowledge our perfect location in the heart of downtown. Please come back and see us soon, we welcome the opportunity to serve you again.
5 out of 5
by A verified traveler from D.

Very nice and close to our destination.

Posted Aug 18, 2015
Staff is kind and helpful, even the maids and maintenance had a smile on their face and greeted us. Felt very welcomed and safe.
Comment from EPC
Aug 19, 2015 by Director of Guest Services, EPC
Thank you for the stellar review! Our team works diligently to provide true southern hospitality and comments such as yours are the best reward for our efforts!
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Georgia

Nice hotel but major problems with clogged shower.

Posted Aug 11, 2015
Pros: It was clean and in a good location
Cons: The plumbing, only in New Orleans
Location: Close to Burbon Street and all the night life.
I enjoyed the stay, however the shower was clogged and never got fixed, luckily it was only for one night. However the suite that you assume you get on the pictures is not what the hotel offers. The hotel only has two suites with separate living area, the remainder are just double rooms on the top floors.
Comment from Hotel Management
Aug 14, 2015 by Director of Guest Services, Hotel Management
Thank you for overlooking the disappointment of a clogged drain and misinformation about our room types, and focusing on your overall enjoyable stay. We're truly sorry for the confusion and will look into the images provided by the 3rd party agent. Our maintenance team is available 24 hours a day and happy to address any concerns during your visit. We welcome the opportunity to serve you again and provide the perfect experience you deserve!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel

Posted Aug 10, 2015
Very nice hotel. Close to French Quarters, Harrahs Casino. Nice dining area.
Comment from EPC
Aug 14, 2015 by Director of Guest Services, EPC
Thank you kindly for acknowledging our beautiful hotel, perfect location in the heart of downtown, and convenient restaurant! Come back and see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Pros: Location, breakfast.
Location: Most attractions and places to visit are near, many within walking distance.
Only negative comment: the cold water in the shower only lasted for 70 seconds after turning it on. After that it was all hot water.
Comment from Hotel Management
Jul 29, 2015 by Director of Guest Services, Hotel Management
We greatly appreciate you taking the time to bring this concern to our attention. Engineering will certainly address the issue. It's wonderful to see the rest of your stay was satisfactory. Thank you kindly for your business, and please come back to see us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall nice hotel

Posted Jul 22, 2015
Pros: The hotel appearance outside looked good and the music heard was wonderful. Pretty appearance inside for lounging while waiting.
Cons: The bathroom tub was not clean well last two days. There was no air circulation to turn on for foggy mirror.
Location: Love where hotel is located because local sites were easy to reach by foot, trolley or bus.
Hotel was lovely inside.. Love entrance to downstairs restrooms in lobby. Breakfast food service to room was good and food was delicious. Bathroom tub cleaning could have been better during the last two days of stay.
Comment from Hotel Management
Jul 25, 2015 by John, Hotel Management
We greatly appreciate the wonderful review! Thank you for choosing the Holiday Inn Downtown Superdome for your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ocean Springs, MS

We were in town for the Garth Brooks concert!

Posted Jul 14, 2015
Overall, great experience! Breakfast Buffett wasn't what we wished for, but it was presentable and we enjoyed our stay. The room was clean and the hotel staff was very friendly! Great rates and great location for events at the Superdome/SmoothieKing Center!
Comment from Hotel Management
Jul 18, 2015 by Director of Guest Services, Hotel Management
Thank you for the kind comments! We greatly appreciate you taking the time to review our property. It's wonderful to see you enjoyed your visit to our great city. We look forward to accommodating you for the next concert you attend!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Great hotel convenient to all of downtown

Posted Jul 12, 2015
This hotel was excellent, within walking distance to the Superdome and convention center. The added bonus is the French quarter and Canal street was right there, along with great food nearby.
Comment from Hotel Management
Jul 14, 2015 by Director of Guest Services, Hotel Management
We greatly appreciate you acknowledging our convenient location in the heart of downtown! Thank you for your business, we hope to serve you again soon!