Ratings based on 1,220 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from texas

The 8th Floor

Posted Jul 30, 2016
PERFECT for the kiddos! Loved having the pool on the 8th floor. We didn't have to mess with up and down the elevators. It was a great stay. The hotel staff was super nice!
Comment from Hotel Management
Aug 3, 2016 by Director of Guest Services, Hotel Management
Thank you kindly for recognizing our inviting rooftop pool and dedicated team! We're so pleased you and your family enjoyed a refreshing swim with spectacular city views, and an overall great stay. Please come back and see us again soon!
5 out of 5
by A verified traveler

Close to the French Quarter

Posted Jul 16, 2016
Bourbon and Canal Street are very accessible! The facilities are very clean.
Comment from Hotel Management
Jul 17, 2016 by Asst Director of Guest Services, Hotel Management
Thank you for the wonderful review, your time and loyalty are greatly valued. We look forward to serving you again in the future!
4 out of 5
by A verified traveler

Anniversary trip

Posted May 25, 2016 on Hotels
We went for our 20th anniversary. We loved our trip. The hotel was great except for the water pressure and hot water. Other than that it was fabulous!
Comment from Hotel Management
by Director of Guest Service, Hotel Management
Thank you for taking the time to share such kind comments! We're honored to have hosted such a special occasion and it's wonderful to see you enjoyed your visit to our vibrant city! We're truly sorry for the issue with water, Engineering has been made aware to immediately address this concern. Your feedback is greatly valued and we look forward to serving you again!
4 out of 5
by John from Sandy, Oregon

Mostly good.

Posted May 24, 2016 on Hotels
Room was very clean. Air conditioning blew right on the bed. Neighborhood was under construction so there was a lot of noise starting at 7:00 am. Location was within walking distance of local sites and restaurants.
Comment from Hotel Management
by Director of Guest Service, Hotel Management
Thank you kindly for recognizing our successes and taking the time to bring these few failures to our attention. Your comments are extremely helpful in our enduring aspiration to improve the guest experience. Little problems add up to affect overall satisfaction, and you deserve nothing but the best.
5 out of 5
by Robert

Posted May 24, 2016 on Hotels
Comment from Hotel Management
by Director of Guest Service, Hotel Management
Thank you kindly for the five star review! We greatly value your business and hope to serve you again soon!
4 out of 5
by Johnny

USA ferie

Posted May 23, 2016 on Hotels
Helt greit hotel.
Comment from Hotel Management
by Director of Guest Service, Hotel Management
Thank you kindly for taking the time to review our hotel, we hope to serve you again soon!
5 out of 5
by Ward

Posted May 22, 2016 on Hotels
Comment from Hotel Management
by Director of Guest Service, Hotel Management
Thank you kindly for the five star review! We greatly value your business and hope to serve you again soon!
4 out of 5
by Marcy

Couples get away

Posted May 22, 2016 on Hotels
Anniversary get away. Did a lot of walking to the French quarter. It was only a mile. Our room was great with the balcony. It poured down raining and we opened the door to hear it.
Comment from Hotel Management
by Director of Guest Service, Hotel Management
We're honored to have hosted your special occasion! Thank you for sharing such a momentous event with us. It's wonderful you thoroughly enjoyed our fantastic location in the heart of downtown and spectacular city views. Please come back and see us again!
4 out of 5
by Melanie

Posted May 21, 2016 on Hotels
Comment from Hotel Management
Jul 23, 2016 by Director of Guest Service, Hotel Management
Thank you kindly for taking the time to review our hotel, we hope to serve you again soon!
4 out of 5
by scott from Pleasanton

Perfectly fine place to stay

Posted May 21, 2016 on Hotels
Worked out fine for what we needed. Nice having a parking garage (although $30 charge didn't see like much of a deal).
Comment from Hotel Management
by Director of Guest Service, Hotel Management
We're so pleased we met your needs and you enjoyed your stay! Unfortunately, parking is a commodity in the downtown area and our fee is comparable or less than the competition surrounding our locale. In addition, we offer unlimited access to the garage and guest parking is valid until 5pm the day of departure. Thank you for taking the time to review our hotel, we hope to serve you again in the future!