Ratings based on 1,196 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Close to the French Quarter

Posted Jul 16, 2016
Bourbon and Canal Street are very accessible! The facilities are very clean.
Comment from Hotel Management
Jul 17, 2016 by Asst Director of Guest Services, Hotel Management
Thank you for the wonderful review, your time and loyalty are greatly valued. We look forward to serving you again in the future!
1 out of 5
by A verified traveler

Expensive, and inconvenient due to parking

Posted May 17, 2016
Pros: How it looked in my rearview.
Cons: Friendlier staff, parking included
Nothing special here for the price. Parking not being included is a major downfall.
Comment from Hotel Management
May 19, 2016 by Director of Guest Services, Hotel Management
We deeply regret you left unhappy and did not find value in our hotel. Unfortunately, parking is a commodity in the downtown area and our fee is comparable or less than the competition surrounding our locale. In addition, we offer unlimited access to the garage and guest parking is valid until 5pm the day of departure. Thank you for taking the time to share your feedback.
2 out of 5
by A verified traveler from New Orleans, LA

Not exactly close to bourbon street and expensive.

Posted May 11, 2016
It's a 10 minute walk minimum to where all the action is. Parking is an additional $30 per night, which is not clearly stated when you book this holiday inn.
Comment from Hotel Management
May 15, 2016 by Director of Guest Services, Hotel Management
We deeply regret you left disappointed. Our hotel is conveniently located in the heart of downtown, not the French Quarter, although it is just steps away! Unfortunately, parking is a commodity in the city and our fee is comparable or less than the competition surrounding our locale. In addition, we offer unlimited access to the garage and guest parking is valid until 5pm the day of departure. This fee is listed on our website and guest confirmations, we're truly sorry you were not aware prior to arrival. Thank you kindly for taking the time to review our hotel.
4 out of 5
by A verified traveler

まずまず快適

Posted Apr 30, 2016 on Hotels
ホテルは清潔。一人旅には、十分な広さ。
Comment from Hotel Management
Jul 2, 2016 by Director of Guest Service, Hotel Management
私たちの財産を検討する時間を割いていただきありがとうございます。
4 out of 5
by A verified traveler

Convenient and clean

Posted Apr 30, 2016
Was nicer than the Marriott in New Orleans. Staff was nice. We will stay again.
Comment from Hotel Management
May 1, 2016 by Asst Director of Guest Services, Hotel Management
Thank you for the wonderful review, your time and loyalty are greatly valued. We look forward to serving you again in the future!
4 out of 5
by A verified traveler

Posted Apr 27, 2016
It was a nice stay, parking was easy but not free. The only problem was rest room flush did not work well, but there was no sanitation problem. Room was excellent, breakfast in the restaurant was a bit expensive. Overall a good place to stay.
Comment from Hotel Management
Apr 27, 2016 by Director of Guest Services, Hotel Management
Thank you for taking the time to review our hotel. We truly appreciate your acknowledgement of our wonderful rooms and your overall great stay! Please accept our sincere apology for the maintenance issue encountered and for any misunderstanding of the cost for amenities. We're a full service Holiday Inn, not an Express, and able to proudly offer added conveniences to our guests. We value your business and welcome the opportunity to serve you again!
5 out of 5
by Sandra

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Director of Guest Service, Hotel Management
Thank you for taking the time to review our property.
4 out of 5
by A verified traveler

Nice hotel.

Posted Apr 26, 2016
It's fun. We really enjoyed our vacation, it's unforgettable experience.
Comment from Hotel Management
Apr 27, 2016 by Director of Guest Services, Hotel Management
We're so pleased to see you had an incredible experience in our vibrant city! Thank you kindly for acknowledging our hotel; we hope to serve you again in the future.
4 out of 5
by A verified traveler from Boston

Nice hotel, convenient area

Posted Apr 23, 2016
Pros: It was clean, it has a nice pool and is close to get the street car.
Cons: I was completely satisfied.
Location: You can take the street car near the hotel to Canal St. where you can walk to restaurants, bars, shops etc. or you can transfer to anothe street car.
I went to this hotel with friends for a few days to explore New Orleans, we did not spend much time at the hotel but it was clean with very comfortable beds and pillows. It has a nice pool and the staff was friendly. We used the street car to get around and this was only a short walk from the hotel.
Comment from Hotel Management
Apr 25, 2016 by Asst Director of Guest Services, Hotel Management
We greatly appreciate you taking the time to share such kind comments! Please come back and see us again soon!
4 out of 5
by Pekka

Posted Apr 21, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Director of Guest Service, Hotel Management
Thank you for taking the time to review our property.