Free daily on-the-go breakfast

Reviews of Homewood Suites by Hilton New Orleans

3 out of 5
Homewood Suites by Hilton New Orleans
901 Poydras Street, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1001 reviews" "
Rating 8 - Good. 289 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Gabriela, The Woodlands

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tanya on Mar 19, 2024
Dear Gabriela,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Tanya

6/10 Okay

Rebecca Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kendra on Mar 2, 2024
Thank you, Rebecca. We value your feedback.Best regards,Kendra

10/10 Excellent

Peter Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and everything was within walking distance but was out of the crazy busy sections of New Orleans. We were very pleased with everything about Homewood suites and would stay there again easily! Highly recommended and if there was a problem the receptionist was fixing it or getting the right person for the job!
Stayed 5 nights in Feb 2024
Response from Tanya on Feb 13, 2024
Hello PterWe are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA!Kind regards,Tanya

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, property conditions & facilities
This was a good pick for us in general because if you want to be able to walk to the sights like Canal Street, Smoothie King Centre, the outlet mall and Bourbon street it is all fairly close but just outside of the French Quarter and thereby less chaotic and noisy especially during Mardi Gras time. The breakfast was not very good though and the same every day. It was also only open until 9:30 on weekdays, no exceptions! Our room was good for 3 adults with a separate sitting area and kitchenette. We did have a couple issues with housekeeping and the front desk unfortunately but again it was Mardi Gras time so things were a little crazy!! All in all I would recommend this hotel still.
Stayed 7 nights in Feb 2024
Response from Tanya on Feb 13, 2024
Dear Ed,Thank you for taking the time to share your experience with us at Homewood Suites by Hilton New Orleans! We are the location was great. We look forward to earning a full five stars from you in the future. Thank you for staying with us, and we hope you will return soon.Tanya

10/10 Excellent

Oshin

Liked: Cleanliness, amenities, property conditions & facilities
I had the king suite..it was lovely with my own little kitchen and living room area although I didn’t use the kitchen because I was always on the road..the hotel was clean and the lighting was perfect I recommend this hotel
Stayed 3 nights in Feb 2024
Response from Kendra on Feb 7, 2024
Thank you, Oshin. We value your feedback!Best regards,Kendra

6/10 Okay

Gabriel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kendra on Jan 18, 2024
Thank you, Gabriel, we value your feedback.Best regards,Kendra.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Kendra on Jan 20, 2024
Thank you, Gary, we value your feedback. Hope to see you again!Best regards,Kendra.

10/10 Excellent

Seth

Stayed 2 nights in Jan 2024
Response from Kendra on Jan 13, 2024
Thank you, Seth. We value your feedback.Best regards,Kendra!

10/10 Excellent

Valeria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed my stay at this hotel. It was very clean and close to great places to eat or be entertained.Our room was so nice and very comfortable. The staff were all nice; especially a young lady name Cemiko that hosted the social on Wednesday night! She was so sweet and kind. Felt like I met a new friend. The social offers soup, salad, and wine. The breakfast was good, too. Also, the tall skinny dark skinned guy (didnt get his name) that works in valet was really nice too. Overall, we would definitely stay here again!
Stayed 2 nights in Jan 2024
Response from Kendra on Jan 9, 2024
Thank you, Valeria, we are happy you enjoyed your stay with us.Best regards,Kendra!

8/10 Good

Zandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately one elevator was down the whole week of our stay, so only one elevator working made for long waits on the 11th floor. Breakfast was fair. Good but not great. Some dtaff were friendly and helpful but some were not.
Stayed 4 nights in Jan 2024
Response from Kendra on Jan 9, 2024
Thank you, Zandra, we hope you can visit us again for a better experience.Best regards,Kendra!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Worked really well.
Stayed 3 nights in Jan 2024
Response from Kendra on Jan 9, 2024
Thank you, Chris, we value your feedback.Best regards, Kendra!

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kendra on Jan 9, 2024
Thank you, Robin, we value your feedback.Best regards,Kendra!

10/10 Excellent

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kendra on Dec 31, 2023
Thank you!

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect, staff was friendly and helpful, rooms were comfy and spacious
Stayed 3 nights in Dec 2023
Response from Tanya on Feb 5, 2024
Hello JodieWe are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA!Kind regards,Tanya

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This hotel is near the Superdome. Check-in was easy, front desk associate was nice, and the room was very nice and clean. The only downside was parking. Though parking was nearby and not far to walk from the hotel, it was $51.00 to park overnight in the lot. Overall, this stay went well.
Stayed 1 night in Dec 2023
Response from Kendra on Dec 31, 2023
Thank you for the great review. We hope to see you again!Kendra.

10/10 Excellent

Lisa L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy walking distance to cruise port, French quarter, shopping and dining. 20 minute drive from the airport.
Stayed 1 night in Dec 2023
Response from Kendra on Dec 31, 2023
Thank you, Lisa, we value your feedback.Best regards,Kendra!

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Kendra on Jan 9, 2024
Thank you, Kevin, we value your feedback.Best regards,Kendra!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tanya on Dec 22, 2023
Hello Lisa,We are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA.Kind regards,Tanya

10/10 Excellent

Brandy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, good breakfast, quick service and convenient to everything
Stayed 2 nights in Dec 2023
Response from Tanya on Dec 22, 2023
Good BrandyThanks for taking the time to rate our hotel. We are happy to see you enjoyed your stay.Kind regards,Tanya

10/10 Excellent

Yvonne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Property is great walking distance from every destination we wanted to visit
Stayed 4 nights in Sep 2023
Response from Tanya on Dec 13, 2023
Good day YvonneThanks for letting us know you enjoyed your stay, and the staff was great. We appreciate your business.Kind regards,Tanya

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Tanya on Dec 13, 2023
Good Day ErinThanks for taking the time to rate our hotel. We are happy to see you enjoyed your stay.Kind regards,Tanya

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kendra on Dec 11, 2023
Thank you, Monica, we value your feedback and hope you are able to visit again.Sincerely,Kendra!

4/10 Poor

Tina

Stayed 2 nights in Dec 2023
Response from Tanya on Dec 13, 2023
Dear Tina,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Tanya

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Would be nice to have more than two towels if your staying multiple nights and pillows were hard but the biggest issue was that the fitted sheet would not stay on the bed at all.
Stayed 3 nights in Dec 2023
Response from Kendra on Dec 8, 2023
Thank you, we value your business and feedback.Kendra!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tanya on Dec 5, 2023
Good Day ChristyThanks for taking the time to rate our hotel. We are happy to see you enjoyed your stay.Kind regards,Tanya

10/10 Excellent

Tabitha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Valet and check in were super nice
Stayed 1 night in Dec 2023
Response from Tanya on Dec 5, 2023
Dear Tabitha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

10/10 Excellent

Dana

Stayed 1 night in Nov 2023
Response from Kendra on Dec 11, 2023
Thank you, Dana, we value your feedback.Best regards,Kendra

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Kendra on Nov 26, 2023
Thank you, Melinda. We value your feedback and hope you can visit us again.Best regards,Kendra!

6/10 Okay

Katherine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kendra on Nov 16, 2023
Thank you, Katherine. We value your feedback!Kendra.

10/10 Excellent

AILEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Hotel was clean. Breakfast was good.
Stayed 1 night in Nov 2023
Response from Kendra on Nov 15, 2023
Thank you, Allen, we value your feedback and hope you can stay with us again.Best regards,Kendra!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tanya on Nov 11, 2023
Dear Samuel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Kendra on Nov 4, 2023
Thank you!

10/10 Excellent

Carlita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and spacious suite.
Stayed 1 night in Oct 2023
Response from Tanya on Nov 1, 2023
Dear Carlita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tanya on Nov 1, 2023
Hello ConnorWe are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA!Kind regards,Tanya

10/10 Excellent

Sameshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tanya on Nov 1, 2023
Hello SameshiaThank you for the awesome rating. We hope to see you again soon.Best wishes,Tanya

10/10 Excellent

Mindi

Liked: Cleanliness, staff & service
Rooms were very clean and modern. Towels, sheets and pillows were were soft. Staff was nice and breakfast was pretty decent. Everything seemed to be well looked after. NOLA streets are loud and a lot of street traffic noise-had to use a sound machine. Pool was a bit cold but it was nice to have it indoors. Only one guest elevator seemed to be running, so long waits for the lift.
Stayed 1 night in Oct 2023
Response from Tanya on Nov 1, 2023
Good Day MindiThanks for taking the time to rate our hotel. We are happy to see you enjoyed your stay. We can definitely look at the temperature of the pool.Kind regards,Tanya

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Good place, convenient!
Stayed 4 nights in Oct 2023
Response from Tanya on Oct 28, 2023
Dear Jackie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Angelina on Oct 27, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Sonya, Lawrenceville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is nice and the staff was very friendly. However, the service was subpar. I say that only because when they cleaned our room, housekeeping didn't replace wash rags and only gave us one towel. This was unacceptable.
Stayed 2 nights in Oct 2023
Response from Kendra on Oct 24, 2023
We apologize for the inconvenience; this is not the normal procedure of guest experience at Homewood Suites. We hope to provide a better experience if you visit the property in the future.Sincerely,Kendra.

10/10 Excellent

NaTaia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was super friendly, no issue with check in or out.
Stayed 3 nights in Oct 2023
Response from Kendra on Oct 24, 2023
Thank you, NaTaia. We value your feedback.Best regards,Kendra!

2/10 Terrible

JOANNA, Potomac

Stayed 3 nights in Oct 2023
Response from Tanya on Nov 11, 2023
Dear Joanna Thank you for taking the time to rate our hotel. We always strive to give the best service to our guests, and we are sorry that we did not meet your expectations. We hope you get us another chance to make it Sincerely Tanya

10/10 Excellent

quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023
Response from Kendra on Oct 24, 2023
Thank you, Quentin. We value your feedback.Best regards,Kendra!

6/10 Okay

Virginia

Traveled with group
Homewood, New Orleans
There's lots of room for improvement. Only one elevator was working; the mattress all are in serious need of being replaced; you need a bigger trash can in the kitchen area; your free breakfast is terrible....who puts yogurt in a huge bowl with a ladle for everyone to dig in? No one wants that! At least your staff was friendly, no complaints on the staff, just your run down hotel.
Stayed 3 nights in Oct 2023
Response from Kendra on Oct 18, 2023
Dear Virginia, thank you for taking the time to write to us. Our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guests, and we are sorry that we did not meet your expectations. We will make sure we share the feedback with our staff to ensure it does not happen again. We hope to see you again soon to change our expectations.Sincerely yours,Kendra.

8/10 Good

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located to my host conference hotel, shopping, eateries.
Stayed 4 nights in Oct 2023
Response from Tanya on Oct 17, 2023
Dear Glynis,Thank you for taking the time to share your experience with us at Homewood Suites by Hilton New Orleans! We look forward to earning a full five stars from you in the future. Thank you for staying with us, and we hope you will return soon.Tanya

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Kendra on Oct 12, 2023
Thank you, Jeanette. We value your feedback.Best regards,Kendra!

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to everything .
Stayed 3 nights in Oct 2023
Response from Kendra on Oct 12, 2023
Thank you, Carolyn. We value your feedback.Best regards,Kendra!

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
System was down when I initially tried to check in, but the young lady at the front did not offer to hold our luggage or make any suggestions about parking. We parked came back and noticed people checking in. It was a different young lady that checked us in with no hesitation. The initial front desk person was not very interested in assisting in any manner and it was obvious from beginning of encounter.
Stayed 2 nights in Oct 2023
Response from Kendra on Oct 10, 2023
We apologize for the experience you received. This is not the normal procedure or guest assistance provided by our agents. Best regards,Kendra!

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Kendra on Oct 10, 2023
Thank you!

10/10 Excellent

Brittny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kendra on Oct 2, 2023
Thank you, Brittny, we value your feedback.Best regards,Kendra!

10/10 Excellent

Janet

Stayed 2 nights in Sep 2023
Response from Kendra on Oct 24, 2023
Thank you, Janet. We value your feedback.Best regards,Kendra!