Holiday Blues at Indigo
Posted Jan 1, 2017
My family and I have stayed at this property in the past and returned over the Christmas holiday because of the cool, intimate, friendly vibe and nice rooms. Our suite was very spacious - nicely furnished living/sitting area and lots of windows in the bedroom to view downtown NOLA. The refrigerator was missing from the room, however, and the coffee table had not been cleaned. On the second day of our stay, after returning to the room in the early evening, we found that the room had only been partially cleaned and that whoever had started the cleaning process had used our toilet and not flushed it. (I'm not kidding) We reported it and the manager comped us one free breakfast (to be split between 3 people, I guess). It was really obvious that the hotel was short-staffed. The poor bartender was running between serving drinks and delivering room service orders. I will say that in stark contrast to the room cleaning staff, the front desk, bar, and dining area employees epitomized the warmth and kindness that has made me fall - and stay - in love with New Orleans. They made me feel as if they were welcoming me back home, and I so appreciated that. Would I come back to Indigo? Maybe. The key to maintaining loyalty in a city/location that offers so many hotel options for travelers, is not to cut corners. Sadly, I suspect that might have been a bit of what was happening at Indigo.