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Reviews of Hotel Royal

2.5 out of 5
Hotel Royal
1006 Royal Street, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 116 out of 200 reviews" "
Rating 8 - Good. 50 out of 200 reviews" "
Rating 6 - Okay. 14 out of 200 reviews" "
Rating 4 - Poor. 8 out of 200 reviews" "
Rating 2 - Terrible. 12 out of 200 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cheyenne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and inviting. The room was clean and comfortable. The surrounding area was great. We were in the heart of the French Quarter and were able to walk everywhere and leave our car parked safely at the hotel. It was cool to know what one of my favorite shows “The Originals” was filmed in the very hotel we slept in.
Stayed 3 nights in Apr 2024
Response from Hotel Royal on Apr 8, 2024
Thank you, Cheyenne! We are so happy to see that you enjoyed your stay with us, and it was an absolute pleasure hosting you. We hope to welcome you back on your next trip!

10/10 Excellent

Johann

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from EP on Apr 3, 2024
Thank you for your feedback

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t quite know what to expect of this hotel - and it started with a Himalayan trek to get large cases up to our 3rd floor room through winding staircases - but that was before we realized actually what a gem this place actually is….. Do they serve any food or drink in house ? No (unless you count free bottles of water !) - but you have the entirety of the French Quarter on your doorstep !!!! You can get anything you want (pretty much literally) within a very short walk The Royal is actually a very very charming old building - very much ‘in the mould’ of the French Quarter and they have not messed with it thankfully. The rooms are very nicely appointed (and individual) - these are not the square boxes of the monster hotels that proliferate outside the FQ…. So yes once you get used to it being different to a boring ‘modern’ hotel then you start to appreciate everything this place has to offer. I would not hesitate to recommend this hotel to anyone who really wants to be in the heart of the action - can’t wait to go back ;) Oh and the staff went above and beyond in helping us with not just directions but booking up some of the various attractions we wanted to see - well done to the whole team there….
Stayed 4 nights in Mar 2024
Response from Hotel Royal on Apr 1, 2024
Thank you sharing, John. We are happy to see that you enjoyed your time with us, and it was an absolute pleasure to host you. We hope to welcome you back on the next trip to NOLA.

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved staying at this hotel would definitely return.
Stayed 6 nights in Mar 2024
Response from Hotel Royal on Apr 1, 2024
Thanks Brent! We are so excited to see that you enjoyed your time with us, and we hope you made some wonderful memories.

2/10 Terrible

Theresa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Royal on Mar 26, 2024
Thank you for your feedback, Theresa. I'm sorry to see that it was less than satisfactory. It was a pleasure to host you, and wishing you many safe travels.

2/10 Terrible

Chanquillan

Disliked: Staff & service, property conditions & facilities
I felt like for $300 a night we slept in an attic Room.
Stayed 1 night in Mar 2024
Response from EP on Mar 22, 2024
Thank you. for your feedback

10/10 Excellent

Duane

People at the front desk
Stayed 2 nights in Mar 2024
Response from Hotel Royal on Mar 20, 2024
Thank you, Duane! I'll be sure to congratulate the front desk agents. It was a pleasure to host you, and we hope you made some wonderful memories on your trip!

4/10 Poor

Sarah

Traveled with group
Disliked: Property conditions & facilities
We booked this hotel through Expedia. We paid for a specific room type and absolutely did not receive such room. Heads up they do not list photos of the majority rooms. The room was very very small. The bathroom was almost comical. To fit in the shower the door had to be left open (for reference I am 5’2 and 120lbs.) There is no elevator so unless you are lucky enough to get a ground floor room be prepared for a lot of stairs. Also, Parking is not on site and we never saw any type of security around the lot we were sent to park in. The location of the hotel is great but that’s about all it has going for it!
Stayed 1 night in Mar 2024
Response from Hotel Royal on Mar 18, 2024
We are sorry that your stay was less than satisfactory and will be sure to forward your notes along. We hope you have a safe return and enjoyed New Orleans.

10/10 Excellent

Britta L, Granite Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay here again! Perry at the front desk is the rockstar of this hotel. He made our stay memorable and enjoyable!! Made sure we had everything we needed everyday we were there! The room was charming and had that old New Orleans feel.
Stayed 4 nights in Mar 2024
Response from EP on Mar 15, 2024
Thank you for your feedback

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say the staff were amazing. They made our stay memorable!
Stayed 3 nights in Mar 2024
Response from EP on Mar 9, 2024
Thank you for your feedback

6/10 Okay

Christy

Liked: Cleanliness, staff & service
I liked the staff very friendly and accomendating to your needs. Actual location felt a little shady but great customer service, plenty of updating needed!
Stayed 3 nights in Feb 2024
Response from EP on Feb 29, 2024
Thank you for your feedback.

10/10 Excellent

Anier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, would definitely stay again
Stayed 2 nights in Feb 2024
Response from EP on Feb 24, 2024
Thank you for your feedback.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical hotel with lots of stories from Films made there. Walking distance to much surrounding of bourbon street bars, shops, coffee. Bed was great. Balcony was what made me book this hotel.
Stayed 1 night in Feb 2024
Response from EP on Feb 21, 2024
Thank you for your feedback.

8/10 Good

Charlie

Traveled with group
Liked: Cleanliness, property conditions & facilities
Nice hotel. Loved the room and location. BUT, never had a TV remote....and the room was on the 4th floor. A walkup. So you better ask how many steps to your room. Because ours was really far up....
Stayed 3 nights in Feb 2024
Response from Hotel Royal | J Collection Hotels on Feb 20, 2024
Thank you, Charlie! We apologize for all the steps, but we are happy to see that you enjoyed your stay. We are grateful for the review, and we hope you enjoyed New Orleans. Thank you!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, close to Frenchmen Street, French Market, Street Car, Bourbon Street. I've been to New Orleans several times and hotels in this location are typically where I like to stay because everything is walkable. There aren't elevators, not a show stopper for me, but something to be aware of.
Stayed 4 nights in Feb 2024
Response from EP on Feb 19, 2024
Thank you for your feedback.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the outdoor courtyard and the way that the hotel was built around it. Staff members were very pleasant and really made me feel welcome.
Stayed 3 nights in Feb 2024
Response from EP on Feb 16, 2024
Thank you for your feedback.

8/10 Good

CHARLES N, Yorkton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the true French quarter experience. There was no elevator and the entrances were a bit of a challenge. Otherwise it was all we expected it to be . The history of the area was wonderful. The only real drawback was the poor heat on cooler nights.
Stayed 6 nights in Feb 2024
Response from EP on Feb 19, 2024
Thank you for your feedback

10/10 Excellent

Jennifer, Elsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the history of the hotel
Stayed 2 nights in Jan 2024
Response from EP on Feb 6, 2024
Thank you for your review.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We travel to New Orleans multiple times a year and we his is the first time we stayed at the Hotel Royal. We loved everything about the place. The staff was so friendly all the time and they were completely on top of the service to our room. We loved that it is in the French Quarter, but it is just off the beaten path of Bourbon Street and the craziness so even though the partying was going on a. Few blocks away, we had quiet when we wanted to sleep. It was so convenient to Jackson Square, restaurants and Bourbon Street. We loved it and will be coming back.
Stayed 3 nights in Feb 2024
Response from EP on Feb 6, 2024
Thank you for your review.

2/10 Terrible

STEPHANIE

Stayed 2 nights in Feb 2024
Response from EP on Feb 6, 2024
Thank you for your review

10/10 Excellent

cody, Grand Forks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from EP on Jan 20, 2024
Thank you for your feedback.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from EP on Jan 17, 2024
Thank you for your feedback.

8/10 Good

Diane

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Authentic New Orleans feel and in a great location. Easily walked to eat/ drink and explore the area . Staff was friendly and very helpful.
Stayed 3 nights in Jan 2024
Response from EP on Jan 16, 2024
Thank you for sharing your feedback with us.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Cool place
It’s a fun hotel lots of history and interesting. Be ready for a lot of stairs and LOUD neighbors at 2am.
Stayed 1 night in Jan 2024
Response from EP on Jan 16, 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Lori, Ogden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in “Superior room” #16 on the 4th floor, which was awesome and quiet once we got there each time, but it’s a LOT of stairs. Perry at the front desk was so nice to offer carrying up all of our luggage (practically insisted)! If we were to come again, I would request deluxe room 1 or 2 near the fountain (if you just need a small room). Superior Room 25 is right by the front desk and is larger, but the TV is in the closet. Haha Our family loved staying at Hotel Royal, and we would definitely stay here again in the future. There’s a coffee shop across the street, and Rouse’s Market is a short walk away. If you prefer quiet and are pretty fit, the top floor is where it’s at. Some people in our party who stayed on the 1st and 2nd floor said it was kind of noisy in the morning and they needed earplugs. Just know that the hotel is almost 200 years old, so there are definitely some quirks (water takes time to get hot, some uneven floors etc). I would just recommend calling ahead of time and asking what floor you’re going to be on so you know what you’re in for and can prepare. Awesome place!
Stayed 4 nights in Jan 2024
Response from EP on Jan 16, 2024
Thank you for sharing your feedback with us.

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Literally the only possible downfall was that there was no elevator and getting our luggage to third floor. Room is small, but we weren’t there much at all. Staff was nice.
Response from EP on Feb 9, 2024
Thank you for your feedback

8/10 Good

Troy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lack of electrical outlets around the bed was pretty disappointing. But other than that, everything else was tolerable.
Stayed 2 nights in Dec 2023
Response from Hotel Royal | J Collection Hotels on Jan 9, 2024
Thank you for taking the time to share your experience, Troy. We apologize for the minimal outlets. We hope you enjoyed New Orleans and it was a pleasure hosting you. We hope to welcome you back soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from EP on Jan 4, 2024
Thank you for a great review!

8/10 Good

Charles Dane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very historical hotel! Room was comfortable and well furnished.
Stayed 4 nights in Dec 2023
Response from EP on Jan 4, 2024
Thank you for staying with us and sharing your experience with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Quiet Hotel on Royal St
I used to stay here before Covid. They have been closed for several years and finally reopened and they appear to have taken the opportunity to update the rooms. The Royal is at a good location away from the noise of Bourbon St but close to coffee shops, restaurants, and shopping on Royal St. Be aware they have a lot of stairs and no elevator.
Stayed 3 nights in Dec 2023
Response from EP on Dec 28, 2023
Thank you for staying with us at Hotel Royal and sharing your experience.

10/10 Excellent

robert

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no elevator, but other than that, its awesome.
Stayed 3 nights in Dec 2023
Response from EP on Dec 28, 2023
Thank you for staying with us. Happy to hear your stay was awesome.

2/10 Terrible

Susan Belmares

Stayed 3 nights in Dec 2023
Response from EP on Dec 28, 2023
Thank you for staying with us and taking the time to leave us a review...

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from EP on Dec 28, 2023
Thank you for leaving us a great review!

10/10 Excellent

Stephen, Auke Bay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a problem with the room on our arrival, but Neal was great and took care of it immediately. Great older hotel in a great location. Great funky charm. Close enough to walk to everything, but far enough from the Bourbon St craziness to sleep at night. Highly recommended.
Stayed 4 nights in Nov 2023
Response from EP on Dec 28, 2023
Thank you for taking the time to leave us a review. Happy to hear that Niel took good care of you. Thanks for staying with us.

10/10 Excellent

Lue B

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time to stay there!
The staff was very friendly. The rooms were clean. The hotel has character. The only negative thing that I can say is that the rooms are small. But we didn’t go to New Orleans to spend time in our room, only to sleep. It was our second time to stay there. The location is great.
Stayed 1 night in Dec 2023
Response from J Collection Hotels on Dec 13, 2023
Thank you for your feedback, Lue! We are so happy to see that you enjoyed your stay with us at Hotel Royal! You were a pleasure to host, and we look forward to seeing you again in the future!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from EP on Dec 28, 2023
Thank you for staying with us and taking the time to leave us a good review.

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very very pleasant for every interaction. The property was recently renovated and we were impressed with how clean it was. The only things we didnt care for at the property was a lack of elevator, not a big deal if we were on the 2nd floor or something but it was 59 stairs to our room everytime, if my wife and i were 10 years older or had bad knees/hips it could've been a real issue. Also this isnt property specific but the lack of parking was a big detractor. There was a shared lot for hotels in the area but a $45/night price tag was steeper than i wouldve liked.
Stayed 4 nights in Nov 2023
Response from EP on Dec 28, 2023
Thank you for staying with us and sharing your experience.

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is over 200 years old. The plank floors the high ceilings the balcony, beautiful ! And just 2 blocks from the French Quarter… yet your off the beaten path on a nice quiet street to escape when needed. FYI there are no elevators but wasn’t an issue for me. The only thing that would have been nice is a mini fridge in the room.
Stayed 4 nights in Nov 2023
Response from EP on Dec 28, 2023
Thanks for staying with us and taking the time to leave us a review. Happy to hear you've enjoyed your stay here with us.

6/10 Okay

Blanca

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was 45° when we visited and the heat didn’t work properly in our room, I reported it three times and did not get it resolved therefore was very cold both nights. Also housekeeping did not come back to do our room
Stayed 2 nights in Nov 2023
Response from EP on Dec 28, 2023
Thank you for taking the time to write this review to let us know what areas we need improvement. We certainly apologies for the inconvenience this has caused you.

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and cute
Stayed 2 nights in Dec 2023
Response from EP on Dec 28, 2023
Thank you for staying with us and sharing your experience with us.

10/10 Excellent

Cristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay
Stayed 2 nights in Nov 2023
Response from EP on Dec 28, 2023
Thank you for staying with us and sharing your experience with us.

10/10 Excellent

alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from EP on Dec 28, 2023
Thank you for staying with us and sharing your experience.

2/10 Terrible

JOHNNIE

Stayed 2 nights in Nov 2023
Response from EP on Dec 28, 2023
Thank you for taking the time to write us a review. We certainly appreciate your business.

8/10 Good

Major

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to get into a bigger room during my stay without additional charges. The front desk staff was very friendly.
Stayed 3 nights in Nov 2023
Response from Michael on Nov 29, 2023
We appreciate your feedback, come visit us again in the future.

6/10 Okay

Chance

Liked: Cleanliness, staff & service
This is a beautiful hotel walking distance from bars and restaurants. The room had a hole in the bathroom ceiling and the bath tub stopper would not work.
Stayed 1 night in Nov 2023
Response from Chris on Nov 21, 2023
Thank you for taking the time to write this review and gives us your valuable feedback! We apologize for the experiences you have noted, and we will be sure to get these to the write channels. It was a pleasure hosting you, and we hope to welcome you back soon!

10/10 Excellent

norma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very good, the service was also good.
Stayed 1 night in Nov 2023
Response from Chris on Nov 21, 2023
Thank you, Norma! We are so happy to see that you enjoyed your stay here, and it was a pleasure hosting you!

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
Hot water in shower took forever to heat up and then did not last long. No elevator. Multiple stairs. Loved the location for my purposes.
Stayed 3 nights in Nov 2023
Response from Michael on Nov 20, 2023
Thanks for your feedback, we are glad you are having a good stay.

8/10 Good

Emmanuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Michael on Nov 20, 2023
Thanks for your feedback, we are glad you are having a good stay.

10/10 Excellent

Roman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Nov 2023
Response from Chris on Nov 15, 2023
Thank you so much for this wonderful rating! It was a pleasure hosting you, and we look forward to welcoming you back!

4/10 Poor

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
This is not even close to what i expected. I thought i would at least a a fridge in my room. Im here for 3 days...tried calling but front desk goes right to voicemail. Not real happy.
Stayed 1 night in Nov 2023
Response from Michael on Nov 20, 2023
Thanks for your feedback, we will follow-up on this issue.