Ratings based on 2,426 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Tennessee

Loved our stay

Posted Jul 22, 2016
Nice hotel in French Quarter. Staff extremely professional, friendly and helpful. Easy walk to everything. Would definitely recommend and stay again.
5 out of 5
by A verified traveler

first time going to NOLA. Loved the hotel!

Posted Jul 19, 2016
Location: great location!
The hotel was very nice and comfortable! The staff was very helpful and acommodating
Comment from Hotel Management
Jul 20, 2016 by Elise, Hotel Management
Thank you for choosing our French Quarter hotel for your first visit to New Orleans! We appreciate your feedback and look forward to welcoming you back soon.
4 out of 5
by A verified traveler from Houston, Tx

Spacious rooms, close to Bourbon St.

Posted Jul 19, 2016
Pros: The hotel staff were very friendly, the rooms spacious.
Cons: More loungers by pool......of course, the only way to do that is take out a center planter that keeps people from moving more chairs closer to pool.
Location: This hotel is one block off Bourbon St. It's a great location and close walking distance to all the action on Bourbon, Jackson Sq. & French Market.
We had a great room, the pool is very small and only 4 loungers and not enough room to move other chairs close to pool. The price I booked for the room on Expedia was NOT the price I was charged. It was approximately $100 more for the stay. I've looked all over the Expedia website to actually contact them about the discrepancy to no avail....The price quoted for the rooms were $125.10 for the 2 weeknights and $179.10 for the 2 weekend nights. The price I was actually charged for the room was $145.00 for the 2 weeknights and $199.00 for the 2 weekend nights. I tried to get this taken care of at the hotel, but they would not discuss it, they indicated that I had to follow up with Expedia.
Comment from Hotel Management
Jul 22, 2016 by Elise, Hotel Management
Hi Jill, thank you for taking the time to share your feedback about our French Quarter hotel. We appreciate your kind words about our staff service and accommodations - please know all of your comments have been passed on to management. We hope to welcome you back to New Orleans soon!
4 out of 5
by A verified traveler from Virginia

Great Hotel in French Quarter, next to Bourbon St

Posted Jul 19, 2016
Pros: Proximity to French Quarter. Right there where the actions are.
Cons: It could do with a gym
Location: Again, it is conveniently located at the heart of French Quarter.
I had a great experience. I will always check for availability at this hotel whenever I go to New Orleans. The staff were helpful and friendly.
Comment from Hotel Management
Jul 19, 2016 by Elise, Hotel Management
Hi Tina, thank you for choosing our French Quarter hotel, we're happy to hear you enjoyed your New Orleans experience. Although our hotel does not have an on-site gym, we do have a partnership with gyms across the city for guest use at a discounted price.
4 out of 5
by A verified traveler from w

Conveniently close to bourbon street!

Posted Jul 15, 2016
This hotel was conveniently close to all the fun down in the French quarter, the hotel staff was very friendly and even took the time to tell us about where all the good areas are and we're all of the places we should avoid are. Would definitely stay here again!
Comment from Hotel Management
Jul 15, 2016 by Elise, Hotel Management
Thank you for recommending our French Quarter hotel, we're glad you enjoyed your stay and appreciate your feedback about our service. We look forward to welcoming you back to the Big Easy soon.
2 out of 5
by A verified traveler from Chicago

Never Again

Posted Jul 15, 2016
Room had a strong musty order, floor carpet was sticky, but the Icing on the Cake the unfriendly rude front desk people.
Comment from Hotel Management
Jul 19, 2016 by Elise, Hotel Management
We're sorry you were disappointed in your hotel experience, please know all of your comments have been passed on to management. We hope you enjoyed your time in New Orleans.
5 out of 5
by A verified traveler from Lafayette, La

Clean, friendly staff, great price for stay

Posted Jul 15, 2016
We had a great experience from beginning to end. My valet was awesome as well as bell hop and front desk staff members were courteous and understanding. The one guy at night was awesome he gave us a coupon for a great restaurant and also provided info on tours etc. Would definately stay again. My room was super clean and pool was great. Restaurant on site a little pricey but great menu. We had a blast. Also, great location on Toulouse (my fav street) and safe walking distance to everything. Parking overnight was expensive but we felt safe.
Comment from Hotel Management
Jul 15, 2016 by Elise, Hotel Management
Hi Lynn, reviews like yours are what we strive for! Thank you for choosing our French Quarter hotel, we're happy to hear you enjoyed your time with us in New Orleans. We value your recommendation and look forward to welcoming you back soon.
5 out of 5
by A verified traveler from C

Nice hotel

Posted Jul 15, 2016
Had clean room, nice and helpful customer service, close to everything in French Quarter.
Comment from Hotel Management
Jul 15, 2016 by Elise, Hotel Management
Hi Edy, we're happy to hear you enjoyed your time at our French Quarter hotel. We appreciate your feedback about our accommodations and service, and look forward to welcoming you for your next New Orleans trip.
3 out of 5
by A verified traveler

Posted Jun 20, 2016
The rooms are pretty dark and I had to call multiple times to get things for our room (extra towels, blankets). We were also set up to have an additional guest join us and they were supposed to deliver a rollaway bed which they also forgot. The bathroom door didn't close all the way and it had slats in it, so you can hear everything that is going on in the bathroom as long as you are in the hotel room. Awkward depending on whom you are traveling with. The hotel staff was friendly, the location was excellent. Not noisy at night given how close it was to Burbon street (although we had a room on the courtyard side). They were very accommodating with our bags and bikes, offering the ballroom for storage when our room was not available. Overall would recommend if you are looking for a good location for not a lot of money.
Comment from Hotel Management
Jun 25, 2016 by Elise, Hotel Management
Thank you for choosing our French Quarter hotel and taking the time to share your feedback. We apologize for the inconvenience you experienced, we have a limited number of roll-away beds available for use and always recommend guests contact our hotel directly before their stay to ensure one will be available. Please know all of your comments have been passed on to management. We value your feedback, and hope to welcome you back to our hotel near Bourbon Street soon.
4 out of 5
by A verified traveler from Nebraska

Great location! Great hotel!

Posted Jun 15, 2016
Pros: Location!
Cons: Wifi
Location: Near Bourbon Street, Royal Street where the antiques are. Walked to Jackson Square and the waterfront.
Loved the location. Right down the street from Bourbon Street but did not hear noise. Easy walk to many places. Helpful staff. The only disappointing thing was the wifi was slow. Couldn't watch things on iPad. Would definitely stay here again!
Comment from Hotel Management
Jun 15, 2016 by Elise, Hotel Management
Hi Renee, thank you for choosing our hotel in the New Orleans French Quarter and taking the time to share your feedback. Please know all of your comments have been passed on to management. We appreciate your kind words about our hotel's location near Bourbon Street and staff service - looking forward to welcoming you back soon!