Nice location but needs some attention
Posted Mar 2, 2017
We stayed here over Mardi Gras and it is the perfect location. It's near all the action but on a side street so it's not too crazy when you want to sleep. The exterior and lobby are very nice but the rooms could use a little love. They are very dated and extremely small. The bathrooms are remodeled and are the nicest part of the hotel! Breakfast was good for me... not too many choices but did include warm items such as bacon, eggs, sausage. The service staff here were amazing nice and friendly! The desk staff here were appalling!!!! They were rude snobby and when you asked a question such as what was their parking policy they would all give you different answers, then call you a liar when you called them out on it, and finally proceed to argue with you until you were really worked up about it! The manager was super nice so if her could manage and run the front desk I am sure it would go much smoother!!! He always saved the day when the desk staff was being rude! They tried to over charge us for our parking and while the two front desk staff continued to argue with me the manager fixed it right away. So nice location, a little expensive on rates/parking, nice breakfast, cute exterior and outdoor areas, small rooms that need some updating, nice bathrooms, amazing service personal, not nice front desk personal, great manager! Good luck!!!
Comment from Hotel Management
Mar 6, 2017 by Vickie, Hotel Management
Thank you for your feedback. I am so sorry that your experience did not meet your expectations. We take pride in our service delivery and hotel standards, and it is quite apparent that we simply did not deliver on our customer service promise to you. Please know that we are addressing the issues you have detailed and are using this as a training tool for our staff. Thanks again and I sincerely hope that we have the opportunity to serve you in the future.