Not the best, but not the worst...
Posted Oct 12, 2016
Location is awesome - close enough to all the usual attractions, but far enough away to be laid back and quiet. Breakfast was a nice amenity. Kind of cramped, nothing spectacular, but scrambled eggs, a sausage of some type, and typical continental offering. Pool and courtyards were small, but made for nice visiting areas. Those are the pros; here's your cons. The hotel uses locks and keys. When we checked in, the front desk had no keys for our room. (So, where were they? Who had them??) Front desk is going to have maintenance make more. Clerk let's us in with master, says he'll call us when he has the keys. Thirty minutes later, we call and check - still no keys. Thirty more minutes, we've watched the front desk clerk walk down the street and still no word on keys. Called the front desk again and told the woman working we were trapped in our room. Major props to her; she replies "oh, no you're not!" And immediately comes across the street with a set of keys. Now, my biggest issue, and the reason I can't rank this hotel any higher than I did. Cleanliness. It's not the dirtiest room I've ever stayed in, but it wasn't the cleanest, either. I don't usually go barefoot in hotel rooms, but that definitely wasn't an option in this room. The carpet was kinda funky. The shower and sink were clean, but the bathroom walls not necessarily so. On the whole, the price was good, the staff friendly and the location great. It's just what you're willing to accept in your room.
Comment from Hotel Management
Oct 15, 2016 by Vickie, Hotel Management
Please accept our sincerest apologies. I will be sure to notify our management team about all of the issues you had while with us, none of which is acceptable. Should your travel plans find you in New Orleans, please consider giving us another chance to get this right, because I know that we can. Thank you again for the feedback.