Hyatt House New Orleans/Downtown

PROS: We stayed here for a weekend getaway and to go to the NBA game. The distance to the stadium was great. We were able to walk to the stadium in less than 10 mins. The view from our room was fantastic. The front desk person, Brittany, was excellent. She was very friendly, personable, and handled all of our needs without question. CONS: The housekeeping staff was atrocious. We needed additional towels for 3 people. I called Brittany and they were delivered within 5 mins but they failed to give us face towels which is what we requested. When I realized the oversight I called Brittany again and explained the face towels were missing. After several hours my husband called the front desk and was told housekeeping was closed for the evening but they had some available at the front desk. It's the next day and housekeeping cleaned our room. They still put enough towels for 2 people therefore we had to call again. This time the young lady brings us towels and I say thank you. She rolls her eyes at me and says you're not welcome. The hotel needs to look at the housekeeping staff because they're TERRIBLE.

The location of the hotel was great for the parade. The hotel was nice along with the staff. The room was spacious and felt like a mini apartment. I will book this hotel again in the future