Hideous monster with no atmosphere and bad service
Posted Sep 22, 2016
There was some kind of giant aircon unit outside the back of this hotel. It was so loud on the first night I kept waking up and having to check I had turned the aircon off! After that I used earplugs but still slept badly. There was a pile of dirt/soil on the carpet outside my room, I called 3 times over 2 days before it was removed. I found dirty socks and beads on the floor from a previous occupant. The cleaner did not replace my bath mat after the first one got soaked. The bathroom had no tub just a shower that flooded the floor (I used e-check in so had no idea about this as there was no option to chose). There were small flies coming from the drain in my bathroom. The cleaner did not replace the water bottles in the fridge and there was no other refreshment. The light in my wardrobe was broken. The breakfast was seriously over priced and underwhelming. The staff kept forgetting to do standard things like bring water or top up coffee even after being asked. The coffee was so weak as to be undrinkable anyway. My business had booked a lunch as part of a conference for 50 people and the hotel literally forgot! They had made no arrangements, we had to wait 1.5 hours to eat. The place is huge and hideous, confusing layout and really ugly.