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Reviews of Inn on Ursulines

3 out of 5
Inn on Ursulines
708 Ursulines Avenue, New Orleans, LA

Reviews

8.2

Very Good

Rating 10 - Excellent. 414 out of 1001 reviews" "
Rating 8 - Good. 381 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Garrick

Traveled with partner
Liked: Cleanliness, staff & service
It's a cute boutique hotel located towards the "quieter" side of the French Quarter. Just a 2 1/2 block walk from Lafitte's Blacksmith Shop on Bourbon and about 4 blocks from the French Market. IF YOU MUST DRIVE (and I highly recommend a taxi or Uber/Lyft even if you are local): a) there is no passenger unloading zone so you will be partially blocking the street as you check-in and unload. Fellow drivers who can't fit down the street will just have to wait and deal with it and b) designated parking is 5 blocks away in a secured lot. There is no valet service or a ride back to the hotel. Parking was $140 for the 2 night stay we were there. If you are handicapped, have a lot of heavy bags, or don't do stairs very well...the stairs to the 2nd floor rooms are steep and narrow. There is no elevator. Also, bring extension cords and multi-plugs with you to charge cell phones because in our 2 queen room with 3 people, there were only 2 plugs in the bedroom available that were being shared with a lamp and the coffee maker.
Stayed 2 nights in Apr 2024

10/10 Excellent

james

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Again another great stay. Thank You.
Stayed 1 night in Mar 2024

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 2 nights in Mar 2024
Response from AM on Mar 27, 2024
Glad to hear you enjoyed your stay with us!

8/10 Good

Deidra Nicole

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great however nobody was at the property when my mom arrived which I was afraid of called ahead to confirm someone would be there since we had late arrivals and delays. Property needs more outlets or a power bank otherwise we loved our stay was enough room for 3 grown adults I do wish bathroom shower was larger
Stayed 4 nights in Mar 2024
Response from AM on Mar 27, 2024
So sorry to hear that a front desk agent was not there when you arrived. We are glad you enjoyed your stay with us. We will pass this feedback along.

2/10 Terrible

dryden

Traveled with partner
Disliked: Staff & service
Everything was good except the night staff who was receiptionist around 10 pm someone from the staff tried opening my room door. Due to fear my partner slammed the door and closed it this was such a horrible experience as there was no privacy. I still don't understand why would any staff member enter a room which is taken and also I had put up a DND sign outside my door. They could hear us talking and watching TV still this was attempted. The reason I see is someone wanted to get in the room and steal something in the abscense of our presence. This was ridiculous after slamming the door they just ran and not even a sorry was said.
Stayed 2 nights in Mar 2024
Response from AM on Mar 20, 2024
We are sorry to hear about your experience. We want all of our guest to feel safe and secure when staying with us. Due to an issue at the front desk not properly checking you in the overnight associate was checking rooms to see which ones were vacant. We do apologize for this!!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint, within walking distance to Bourbon street but far enough away that it was quiet. Spacious room. Easy walk to downtown.
Response from AM on Mar 18, 2024
Thank you for the great review!! We are so glad you enjoyed your stay with us!!

6/10 Okay

alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AM on Mar 16, 2024
Thanks for the review!

10/10 Excellent

Cecilia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very welcoming and accommodating. Great location. Beautiful building. Very nostalgic. There was an issue with the bed being at an angle and it was repaired right away. Besides that, room was in good condition. Would stay again.
Stayed 3 nights in Feb 2024
Response from Am on Feb 29, 2024
So glad to hear you enjoyed your stay with us!! We can’t wait for you to stay with us again next time you’re visiting the city!

8/10 Good

Kat

Stayed 3 nights in Feb 2024
Response from AM on Mar 20, 2024
Glad you enjoyed your stay with us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I love this property!! I will definitely be staying again!
Stayed 2 nights in Feb 2024
Response from AM on Feb 15, 2024
I am so glad you enjoyed your stay with us!

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Over all I’ll stay here again
Stayed 2 nights in Feb 2024
Response from AM on Feb 14, 2024
So glad you enjoyed your stay with us!!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quiet place to stay
Stayed 2 nights in Feb 2024
Response from AM on Feb 12, 2024
We are so glad you enjoyed your stay!

6/10 Okay

Gerald

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Jan 2024
Response from AM on Feb 3, 2024
Glad you enjoyed your stay!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great little place, nice rooms, clean. Not a lot of extra services but walkable to anything you need.
Stayed 1 night in Jan 2024
Response from AM on Jan 28, 2024
Glad you enjoyed your stay with us!!

8/10 Good

Ashley, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for five nights and enjoyed our stay. It is definitely an old property, but that's part of the appeal! I will say that the shower is the smallest I've ever used--felt claustrophobic lol. Smaller than a telephone booth! Our dresser drawers wouldn't stay closed so they were just always open, which isn't a big deal but felt kind of silly. However, the area is FANTASTIC and quiet and worth everything. Super walkable throughout the entire French Quarter. I'd stay here again!
Stayed 6 nights in Jan 2024
Response from AM on Jan 28, 2024
So glad you enjoyed your stay!!

8/10 Good

damien

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Its perfect if you just want some place to sleep.
Response from AM on Jan 28, 2024
Glad you enjoyed your stay with us!

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from AM on Jan 18, 2024
Glad you enjoyed your stay!

4/10 Poor

Sarah

Liked: Cleanliness
Disliked: Staff & service, room comfort
Listing is inaccurate and leaves me questioning
The Inn on Ursulines claims they have a hot tub. They do not. All of the booking sites I explored showed pictures of a hot tub for this hotel. I chose this hotel based on location and that there was a hot tub. When I arrived , I was looking forward to and frankly needed a hot tub soak. When I asked where is hot tub, They said, “Oh, it exploded.” Not a great answer since there was no evidence of where the hot tub had been. I was very disappointed. This hotel is still showing pictures on web site of a hot tub that does not exist. Lesson learned, I cannot trust your advertising and next time before I book a hotel, I will need to contact the hotel directly and verify facilities. Defeats the purpose of even using a secondary booking site. Questioning the listings on your platform and disappointed with the Inn on Ursulines.
Stayed 4 nights in Dec 2023
Response from AM on Jan 13, 2024
I’ve reviewed our listing and I cannot find any mention or photo of the hot tub we once had. I do apologize for any confusion and hope that minor inconvenience didn’t spoil your time in New Orleans.

10/10 Excellent

Ernest J.

Liked: Cleanliness, staff & service, property conditions & facilities
My wife had a great time at the Inn on Ursulines. The room was large, the bathroom was good, and we were close to everything. Since it is on Ursuline street between Royale and Bourbon streets, you are close to Jackson Square, the riverfront, and everything that is in the French Quarter. It is also a short walk to Frenchman Street. You do have to park away from the property but it is gated and not that far. I would definitely come back h to the Inn on Ursulines again.
Stayed 4 nights in Dec 2023
Response from AM on Jan 8, 2024
Thank you for the feedback!!

2/10 Terrible

Richard

Stayed 1 night in Jan 2024
Response from AM on Jan 28, 2024
Sorry you didn’t enjoy your stay with us!!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
NOLA
Stayed in the quarter for 2 nights. The check on and service at the Inn was great. The room was clean but the closet had a dead mouse odor. The plug is were very difficult to reach at floor level and behind wedged on beside tables. The bathroom was freezing and sink was cracked. Location was great
Stayed 2 nights in Jan 2024
Response from AM on Jan 8, 2024
Thank you for the feedback!!

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from AM on Jan 5, 2024
Thank you for the feedback!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This was a great old timey little place. Not much for amenities as stated in the ad, but if you’re just looking for a place to sleep in a great location this is it. Clean room but no refrigerator or microwave, we brought a small cooler. Little CStore just down the street for anything you might need. The pool and hot tub are about a 6-7 min walk depending how fast you walk at their sister property Lamont House. We also the $20 per night gated parking behind that property as street parking is almost non-existent. Would stay again
Stayed 2 nights in Dec 2023
Response from AM on Dec 27, 2023
Thank you for the feedback!

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, water was hot. TV did not work but we were not there to watch TV. "Hot Tub" mentioned in the VRBO was at a sister site a few blocks away. So prepare. Good Ice Machine. Friendly Staff. Convenient to Frenchman. I would stay there again.
Stayed 2 nights in Dec 2023
Response from AM on Dec 27, 2023
Thank you for the feedback!

8/10 Good

Jami, new rochelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small out of the way hotel! Friendly staff, clean, decent size room and bathroom. Had everything I needed in the room. The courtyard is a bit lacking, and so is the old charm feel I was looking for. Would stay again if it was priced right!
Stayed 3 nights in Dec 2023
Response from AM on Dec 27, 2023
Thank you for the feedback!

8/10 Good

Aileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was cute and authentic to the area but was very plain. A few decorative wall hangings or paintings could liven it up.Also a mini fridge would be good. The staff was very friendly. Room was clean.
Stayed 4 nights in Dec 2023
Response from AM on Dec 27, 2023
Thank you for the feedback!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect peaceful location
Stayed 3 nights in Dec 2023
Response from AM on Dec 27, 2023
Thank you for the feedback!

8/10 Good

Jill

Liked: Cleanliness, staff & service, room comfort
Good Location and Service
Check in and seevice was great - very friendly and helpful. Excellent location close to French Quarter but also far enough away for some peaceful rest. Only complaints are that the door to our room was not fitted well, and as a result the very bright exterior light on the landing by our door essentially kept our room nearly fully lit entire first night of stay. Next 2 nights we stuffed the top bed sheet all around the frame, which blocked light enough so we could sleep. 100% understand light needed to stay on gor security but the poorly fitted door just let in too much light. Other issue is that we chose this hotel partially due to it showing as having a hot tub on hotels.com. Upon check in- this facility has no hot tub at all, so not sure why it is being advertised as such. Would recommend due to great service and location.
Stayed 3 nights in Dec 2023
Response from AM on Dec 27, 2023
Thank you for the feedback!

10/10 Excellent

Portia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice & we felt very safe, would stay there again in the future.Thank You
Stayed 2 nights in Nov 2023
Response from AM on Dec 27, 2023
Thank you for the feedback!

10/10 Excellent

Joy, Edinburg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn on Ursulines is very close to the most exciting things in New Orleans. Everything is walkable and we felt safe walking at 2 am in the morning. The staff were very nice and they allowed us to check inn early and the allowed us to leave our luggage after we check out so we can explore the city more before our late flight unemcumbered by our luggage.
Response from AM on Dec 5, 2023
Thank you for the feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and a perfect place
Stayed 2 nights in Nov 2023
Response from AM on Nov 25, 2023
Thank you for the feedback!!

10/10 Excellent

Sandy

Traveled with family
Liked: Amenities
Loved this quaint modernized Inn!! Between Bourbon & Royal but away from the noise. Staff was especially helpful and their recommendations were spot on!! Will stay here again!!!
Stayed 1 night in Nov 2023
Response from AM on Nov 6, 2023
Thank you for the feedback!!

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Nice but loud
Staff were very friendly and helpful. Our accommodations were switched to another facility without notifying us so we had to walk in the dark 8 blocks with our luggage. Construction started outside our room around 8am and was accompanied by lots of talking and laughter by staff (a table was outside our room where they would gather and talk...early). The room was nice. We just wanted a bit more rest.
Stayed 4 nights in Oct 2023
Response from AM on Oct 26, 2023
Thank you for the feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from AM on Oct 17, 2023
Thank you for the feedback

2/10 Terrible

Samuel

Stayed 1 night in Sep 2023
Response from Am on Sep 11, 2023
Thank you for the feedback!!

4/10 Poor

Galindo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I love this hotel last time I stayed here. It’s extremely close to walk to everything However. This time we stayed there was a huge roach in the bathroom and when we reported it the guys just seemed to laugh about it . I won’t be staying here again next time . Very unfortunate
Stayed 3 nights in Aug 2023
Response from AM on Aug 11, 2023
Thank you for the feedback.

2/10 Terrible

Scott

Stayed 2 nights in Jul 2023
Response from AM on Aug 17, 2023
Thank you for the feedback!!

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Am on Jul 28, 2023
glad to hear you enjoy your stay!!

4/10 Poor

Cametria

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Am on Jul 28, 2023
Thank you

2/10 Terrible

Ma

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Am on Jul 28, 2023
Thank you. Sorry you didn’t enjoyed your stay!!

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Paul and Craig provided us with great customer service.
Stayed 5 nights in Jun 2023
Response from Am on Jul 28, 2023
glad to hear you enjoy your stay!!

6/10 Okay

Roberta

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Room was out dated. There really weren’t any power outlets to accommodate charging our phones. We had to take turns. Keurig in the room didn’t work because there was no place to plug it into.
Stayed 4 nights in Jun 2023
Response from Am on Jul 28, 2023
glad to hear you enjoy your stay!!

10/10 Excellent

Gwen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location of this property. Easy to walk everywhere. Felt like a local here! Clean and friendly staff. Excellent price point and exactly what we needed for a great stay in NOLA.
Stayed 2 nights in Jun 2023
Response from Am on Jul 28, 2023
glad to hear you enjoy your stay!!

10/10 Excellent

Kathryn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for a place to stay while you explore the French Quarter without a lot of unnecessary ‘extras’ this is the place! A comfortable bed, amazing towels, and a coffee maker - PERFECT! The staff was great, pointing us in the direction we needed to take according to our interests. Be aware that on-street parking is only available between 7p-7a. So you need to pay to park in their lot several blocks away. We will stay here again!
Stayed 3 nights in Jun 2023
Response from Am on Jul 28, 2023
glad to hear you enjoy your stay!!

10/10 Excellent

Bri

Stayed 3 nights in Jun 2023
Response from Am on Jul 28, 2023
glad to hear you enjoy your stay!!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Had everything we needed for our stay.
Stayed 4 nights in Jun 2023
Response from Am on Jul 28, 2023
glad to hear you enjoy your stay!!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
French Quarter Gem
We checked in the hotel with a very friendly staff member and she was very accommodating with helping us with our room. She moved us to a better room due to the air conditioning not working properly. Check out was a breeze and location was perfect area.
Stayed 3 nights in Jun 2023
Response from Am on Jul 28, 2023
glad to hear you enjoy your stay!!

10/10 Excellent

Wesley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, clean, friendly
We had a great time staying at the Inn. Everything was clean and tidy, and the location was ideal. We would most definitely stay here again.
Stayed 2 nights in Jun 2023
Response from Am on Jul 28, 2023
glad to hear you enjoy your stay!!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Charming old inn. Good price and staff. Very low water pressure and a few small nails poking up in the floor.
Stayed 1 night in May 2023
Response from Am on Jul 28, 2023
Thank you. Glad you enjoyed your stay!!

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mom-cation
Went to Nola for our mom-cation myself and my 2 oldest daughters the room was a bit on the smaller side but was very nice and clean.. Was in the perfect location for hitting the party life on bourbon street but just far enough away that you left the noise behind to get some sleep and relax we were in room 11 and the stairs to the upper level are very dangerous highly recommend they get them replaced Staff 10/10 we absolutely loved the staff they are some of the best we have had on a Nola trip Chelsea was an absolute doll hope you get the chance to meet her if you stay at this location... Downfall the pictures show a hot tub there is not one at this location you have to go to a sister location a couple blocks away for the pool and hot tub and don't forget to ring the buzzer or you won't get in over all we give this place a 10
Stayed 4 nights in May 2023
Response from Am on Jul 28, 2023
Thank you. Glad you enjoyed your stay!!