Meeting facility

Reviews of InterContinental New Orleans, an IHG Hotel

4 out of 5
InterContinental New Orleans, an IHG Hotel
444 St Charles Ave New Orleans Louisiana, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 624 out of 1076 reviews" "
Rating 8 - Good. 250 out of 1076 reviews" "
Rating 6 - Okay. 104 out of 1076 reviews" "
Rating 4 - Poor. 50 out of 1076 reviews" "
Rating 2 - Terrible. 48 out of 1076 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan, Cobham

Traveled with family
Liked: Cleanliness, staff & service
Well situated for shopping, French Quarter, etc.
Stayed 4 nights in Mar 2024

8/10 Good

Ian, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Between the casino and the french quarter - good location.
Stayed 3 nights in Mar 2024

8/10 Good

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities
It was a nice property and the staff was A1
Stayed 1 night in Mar 2024

10/10 Excellent

JAYNEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could write a book on this property but I will keep it short and sweet…. From the hospitality to the shower experience this property deserves more than 5 stars! We hope to return soon!
Stayed 1 night in Mar 2024

10/10 Excellent

James, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint was parking for $50 a day is over the top
Stayed 2 nights in Mar 2024

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - close to the French Quarter and the WWII Museum.
Stayed 1 night in Mar 2024
Response from Cindy on Mar 27, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We look forward to welcoming you back and providing you with another excellent experience during your next stay

10/10 Excellent

Faye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was very smooth. We arrived before checkin as we had to go to the theater before checkin. They stored our luggage and called when our room was ready. The next morning, as we were going out for breakfast, our checkin clerk asked us how the theater was. What an amazing memory! Checkout was quick and efficient.
Stayed 1 night in Mar 2024
Response from Matt on Mar 26, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team. Hope to welcome you back again in the future.

10/10 Excellent

Shaterrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel everything was nice besides the fire alarm went off
Stayed 1 night in Mar 2024
Response from Justin on Mar 23, 2024
Thank you for taking the time to leave us a review. We are delighted to hear that you found our hotel beautiful and enjoyed your overall experience. Your feedback is valuable to us, and we appreciate your kind words.

10/10 Excellent

Kristen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super central. I have no complaints!
Stayed 2 nights in Feb 2024
Response from Cindy on Mar 19, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team! Hope to welcome you back again in the future.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cindy on Mar 19, 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. If you have any comments regarding what we may improve on, please do not hesitate to reach out to us directly. We hope to welcome you back in the future.

10/10 Excellent

TeAron

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!!
Stayed 2 nights in Mar 2024
Response from Matt on Mar 18, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time with us. Hope to welcome you back again in the future!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful & friendly. Rooms well-appointed.
Response from Justin on Mar 17, 2024
Thank you for choosing to stay with us and for taking the time to share your experience! We are thrilled to hear that you found our staff helpful and friendly. Your kind words are greatly appreciated and motivate us to continue providing excellent service to all our guests.

10/10 Excellent

Wing Hong, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Close to french quarter. Walking distance
Stayed 3 nights in Mar 2024
Response from Cindy on Mar 16, 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our location and found our property beautiful. We hope to welcome you back again soon for another wonderful experience!

6/10 Okay

Mike

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
First of all, the hotel does not have a green area for a pets. Secondly, the shower was very old and dirty and the shower knob was so tight it took everything I had to turn it on. Very sad for the amount of money I paid.
Stayed 3 nights in Mar 2024
Response from Justin on Mar 14, 2024
Dear Mike,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay.Regarding the green area for pets, we understand the importance of providing such facilities and are actively working on improving our pet-friendly amenities.We apologize for the condition of the shower in your room. Rest assured, we have taken note of your concerns and will address them promptly to ensure a more comfortable experience for our guests.We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt on Mar 14, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

4/10 Poor

Wesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would’ve easily been a 5/5, but the fire alarm went off two nights in a row. I get it, it happens. But the staff in the building did not evacuate or seem to care it was going off. All of the guests were in the lobby confused and tired as it went off in the middle of the night. The staff didn’t react or make any announcements about a potential false alarm. This may just be something that happens at this hotel, nightly fire alarm tests, given the lack of any sort of response from the employees. A very odd experience.
Stayed 3 nights in Mar 2024
Response from Justin on Mar 13, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the fire alarm going off during your stay. Your experience is certainly not reflective of the high standards of service we aim to provide.Rest assured, we will review our procedures and address any shortcomings to ensure a better experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Nicole

Stayed 3 nights in Mar 2024
Response from Matt on Mar 13, 2024
Thank you for taking the time to share feedback about your stay. Sorry to see you didn't have a perfect 5 out of 5 experience. I hope you will consider giving you a second chance in the future.

10/10 Excellent

Asaf, Nes Ziona

Business traveler
Liked: Cleanliness, staff & service
Staff was very helpful and constantly check on you
Stayed 2 nights in Mar 2024
Response from Matt on Mar 12, 2024
Thank you for takin the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fire alarms 2 nights in a row poor trained staff, if there was a staff there. Questionable
Stayed 4 nights in Mar 2024
Response from Matt on Mar 12, 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see the issues the fire alarm caused. I will make sure to share with the team so we can do better in the future.

10/10 Excellent

Johnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great,
Stayed 4 nights in Feb 2024
Response from Matt on Mar 12, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

10/10 Excellent

Tenisha

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justin on Mar 13, 2024
Thank you so much for taking the time to leave us a 5-star review! We are delighted to hear that you had an excellent experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a memorable time is always our top priority.

4/10 Poor

Tara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property itself was great! However, there were fire alarms throughout our stay. The staff said there were fires two nights in a row and they did not want to disturb everyone, so they did not evacuate everyone? I am not sure if this was true. How could there be fires two nights in a row? I think children were pulling the fire alarms or the system was acting up. If there were actual fires, why was everyone not evacuated?
Stayed 1 night in Mar 2024
Response from Matt on Mar 11, 2024
Thank you for taking the time to share feedback about your stay. Our fire suppression system is advanced enough to only evacuate the parts of the hotel effected. I'm sorry you had to encounter this. I hope you will give us a second chance in the future.

6/10 Okay

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants inside the hotel were excellent! Good quslity food and great staff! I was given a room with connecting doors on both sides and i could hear everything said by both neighbors. Two of the three nights i was required to evacuate at night due to a trash fire on a floor and an pulled alarm on the second night. When you took a shower there was a loud thumping sound furing your shower. The accomodations were very nice. Maid service was excellent!
Stayed 3 nights in Mar 2024
Response from Matt on Mar 11, 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see the issues you had while visiting with us. I will share with the team. I hope you will give us a second chance in the future.

10/10 Excellent

Anthony

Traveled with family and small children
I miss y’all I love y’all
Stayed 1 night in Mar 2024
Response from Matt on Mar 11, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

2/10 Terrible

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Matt on Mar 12, 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see you did not have a 10 our of 10 experience. I hope you will give us a second chance in the future.

10/10 Excellent

Mobeena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- beautiful property
Stayed 6 nights in Feb 2024
Response from Justin on Mar 10, 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our location and found our property beautiful. We hope to welcome you back again soon for another wonderful experience!

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on Mar 8, 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. If there is anything we can improve on, please reach out to us directly.

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Justin on Mar 10, 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

Shikina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel was nice. I give this hotel a 4 overall, simply because There is not a microwave or fridge in the room. There is a drink cooler that I used as a fridge.
Stayed 1 night in Feb 2024
Response from Matt on Mar 6, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future!

8/10 Good

sabina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bathroom shower was making noise once you turn the handle for water to flow. I wasnt sure how to use the separate shower head so wish there were instructions. Two fire drills occured two separate times in odd times in the early AM. Would have been nice to have a mini fridge to store food and microwave.
Stayed 4 nights in Feb 2024
Response from Justin on Mar 6, 2024
Thank you for taking the time to share your feedback! We're glad to see that you had an overall positive experience during your stay with us. Your feedback is incredibly valuable to us, and we greatly appreciate you taking the time to share your experience. Rest assured that we will share your comments with our team to identify areas for improvement and ensure that we continue to provide the best possible experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024
Response from Matt on Mar 26, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

10/10 Excellent

Carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the room was really nice.
Stayed 3 nights in Mar 2024
Response from Justin on Mar 6, 2024
Thank you for taking the time to share your feedback! We're delighted to hear that you had a pleasant experience with our staff and enjoyed your room. Providing exceptional service and comfortable accommodations are our top priorities, and we're glad we could meet your expectations. If there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

RoCheryl

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was excellent and the staff was phenomenal, especially this being my first time at Intercontinental Hotel.
Stayed 3 nights in Mar 2024
Response from Justin on Mar 6, 2024
Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay and that our staff provided exceptional service. Providing memorable experiences for our guests is what we strive for, and we're delighted that we could make your stay enjoyable. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

8/10 Good

Michael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The carpets in the hallway (7th floor) were pretty stained. The mattresses in our room were very, very firm. Hair dryer didnt work. And sink didnt drain very well....very slow. The staff was extremely friendly and nice!
Stayed 1 night in Mar 2024
Response from Justin on Mar 6, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your comments will be shared with our team for immediate attention. We're pleased to hear that our staff provided you with friendly and accommodating service. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice.
Stayed 3 nights in Jan 2024
Response from Cindy on Mar 3, 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Kristen

Stayed 1 night in Mar 2024
Response from Matt on Mar 23, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future

10/10 Excellent

Raina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very satisfied
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on Mar 2, 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back to New Orleans in the future!

10/10 Excellent

stephanie, laurel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good location. New Orleans just needs to get it together. It used to feel like a safe city, at least in the tourist areas. Now it’s sketchy just walking to the hotel
Stayed 1 night in Jan 2024
Response from Matt on Feb 28, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time with us. Hope to welcome you back again in the future.

10/10 Excellent

Sandra, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Justin on Feb 28, 2024
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience during your stay with us. Our team works hard to ensure that every guest has a wonderful time, and we're delighted that we succeeded in making your visit enjoyable.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Justin on Feb 28, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

10/10 Excellent

Dante

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only con was there too many additional fees upon arrival.
Stayed 5 nights in Feb 2024
Response from Justin on Feb 25, 2024
Thank you for sharing your feedback with us. We're delighted to hear that overall, you enjoyed your stay.At our property, we don't have any additional fees or resort fees. However, we do require an incidental deposit, which is fully refundable at the time of checkout if none of the amenities in the hotel are used, such as the minibar, restaurants, gift shop, etc.We hope this provides some clarification, and we look forward to hosting you again in the future!

8/10 Good

Saquib, Thornhill

Traveled with group
Liked: Cleanliness, staff & service
The room service (cleaning) was very good and prompt. Breakfast was great and the staff overall was very prompt and friendly. A bit dated. Could use some fresh touches and new upholstery.
Stayed 4 nights in Feb 2024
Response from Justin on Feb 25, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our room service prompt and efficient, and that you enjoyed our breakfast offerings.We appreciate your suggestions regarding updates to our decor, and we'll certainly take them into consideration as we strive to enhance our guests' experiences.We hope to welcome you back again soon!

8/10 Good

Raquella

Stayed 2 nights in Feb 2024
Response from Justin on Mar 22, 2024
Dear Raquella,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Assistant Front Office Manager on Feb 24, 2024
We are thrilled to hear that you enjoyed your stay with us and hope to welcome you back to New Orleans in the near future!

10/10 Excellent

Amy, Glenrock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. The staff was friendly and very helpful. Food and drinks at both restaurants were great. We will stay here again.
Stayed 4 nights in Feb 2024
Response from Cindy on Feb 22, 2024
We're delighted to hear that you enjoyed your time during your stay! Your positive feedback means a lot to us. We always strive to provide a welcoming and comfortable experience for our guests. If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear more. Thank you for choosing The Intercontinental! We hope to welcome you back for another great stay.

10/10 Excellent

Glenn

Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on Feb 24, 2024
We are thrilled to hear that you enjoyed your stay with us and hope to welcome you back to New Orleans in the near future!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Cindy on Feb 22, 2024
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.

8/10 Good

Julio

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
The location is unbeatable and the hotel is stylish but the rooms need some serious updating.
Stayed 3 nights in Feb 2024
Response from Matt on Feb 20, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We aren't far away from a facelift! Hope to welcome you back again in the future.

4/10 Poor

MeChelle

Stayed 4 nights in Feb 2024
Response from Matthew on Feb 20, 2024
Thank you for taking the time to share feedback about your stay. Sorry to see you may not have had a perfect experience with us. If you would like to discuss further, please don't hesitate to call the hotel and ask for me.

10/10 Excellent

Shenavia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was EXCELLENT
Stayed 3 nights in Feb 2024
Response from Matt on Feb 19, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future!