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Reviews of La Quinta Inn by Wyndham New Orleans West Bank / Gretna

2.5 out of 5
La Quinta Inn by Wyndham New Orleans West Bank / Gretna
50 Terry Pkwy, Gretna, LA

Reviews

6.0
Rating 10 - Excellent. 205 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 163 out of 1001 reviews" "
Rating 2 - Terrible. 258 out of 1001 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Christiana E. on Apr 19, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Respectfully, LQ Customer Care

2/10 Terrible

Ela

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terribly don’t come to these hotel, it’s so dirty. My baby got a infección because of the rooms. And the staff really bad.
Stayed 1 night in Apr 2024
Response from Christiana E. on Apr 16, 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

10/10 Excellent

Whit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay staff was friendly
Stayed 2 nights in Apr 2024
Response from Christiana E. on Apr 15, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Respectfully, LQ Customer Care

2/10 Terrible

Juanita

Room smell bad. Cancelled
Stayed 4 nights in Apr 2024
Response from Christiana E. on Apr 13, 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 4 nights in Apr 2024
Response from Christiana E. on Apr 13, 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent the weekend there. The cleaning was never done. I asked about an ice bucket, I received 2 paper coffee cups for ice. The towels were nonexistent. We asked for towels until 9:00 pm. Never ever got any clean towels. The room door had been kicked in and the latch was so bent there was no way to use it. I told them on checkout it was the dirtiest place I had ever stayed in. The ice machines on each floor are a joke. Not working. In order to get ice I had to walk across the parking lot to the lobby. I am an elderly female with disabilities. I don’t blame the staff, I blame management. Please don’t stay here. It is worst than horrible.
Stayed 3 nights in Apr 2024
Response from Christiana E. on Apr 9, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care

2/10 Terrible

arlene

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!! Housekeeping took some personal items from room and management did NOT do anything to help us... Its UNSAFE.. Rooms are dirty and smell.. Poor management unprofessional.
Stayed 4 nights in Mar 2024
Response from Christiana E. on Apr 5, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care

6/10 Okay

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They said th t had no rooms then we went on line and booked it. The room smelled despite being told the carpets were cleaned that day. They were wet for the two day stay and sticky. Only provided 2 tiny towels and bath mat. The tv was stuck to the table this hard to see when laying in bed. No remote had to call for one. Easy to get an Uber into the heart of the city though
Stayed 2 nights in Apr 2024
Response from Christiana E. on Apr 5, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care

4/10 Poor

Cathy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Christiana E. on Apr 3, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care

10/10 Excellent

Damon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 5 nights in Mar 2024
Response from Christiana E. on Apr 1, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a nice cheap place to stay and good service
Stayed 2 nights in Mar 2024
Response from Christiana E. on Mar 29, 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

2/10 Terrible

Marla

Disliked: Cleanliness, staff & service, property conditions & facilities
Very run down old looking place , not clean looking at all !! Roach was in room , towels stained and dirty looking had hair all over them , musty smelling when came in , the comforter had stains looked dirty, not a place I wanna stay at again Need major update
Stayed 1 night in Mar 2024
Response from Christiana E. on Mar 29, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

Ignacio

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms where dirty, management where rude, no clean towels, no toilet paper, they put us in a room where there was a connecting door and they were partying the whole time, drugs where being sold next door all week long, no room services, no housekeeping until fourth day. Overall it was a terrible experience. It is by far the worst la Quinta I have ever stay in usually they are not bad but this one was privately owned and was terrible
Stayed 5 nights in Mar 2024
Response from Christiana E. on Mar 26, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

4/10 Poor

Marcelo

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Was not allowed to check in at 3PM - had to wait until 5:45PM. Missed dinner and other plans, through off the whole itinerary. Staff was rude, unfriendly, and unconcerned.
Stayed 1 night in Mar 2024
Response from Christiana E. on Mar 26, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

SORAYA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t stay in this place again
Stayed 1 night in Mar 2024
Response from Christiana E. on Mar 26, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

4/10 Poor

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great, but the property is in real poor condition to include the locking mechanism on the door. I barely slept due to fear of someone walking in on me. There was gun shots and I did not feel safe at all.
Stayed 2 nights in Mar 2024
Response from Christiana E. on Mar 25, 2024
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay.

2/10 Terrible

Kazi

Disliked: Cleanliness, staff & service, property conditions & facilities
poor management with stinky rooms.
Stayed 2 nights in Mar 2024
Response from Christiana E. on Mar 26, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

Anthony, walnut ridge

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drove right hours to find out they cancelled our reservation we made six months in advance, but never contacted us to let us know. But they charged my card so still waiting to get refunded for that.
Stayed 1 night in Mar 2024
Response from Christiana E. on Mar 24, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

Abel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is suitable for homeless people or smokers, the rooms and the place are in terrible conditions, dirty, bad smell, I had to cancel and find another place to stay. Please it needs a lot of maintenance and cleaning, the photos are one aspect of reality another. I do not recommend it.
Stayed 2 nights in Mar 2024
Response from Christiana E. on Mar 22, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. e

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front counter was really sweet and helpful.
Stayed 1 night in Mar 2024
Response from Christiana E. on Mar 22, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

6/10 Okay

Adeline

Traveled with group
The TV had Netflix!
Stayed 3 nights in Mar 2024
Response from Christiana E. on Mar 19, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

Sharron

Disliked: Cleanliness, staff & service, property conditions & facilities
The spring was extended from the mattress about 2 inches and cut my husband on the leg. We left a note for the manager to call us and we never got a call!
Stayed 1 night in Mar 2024
Response from Christiana E. on Mar 18, 2024
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay. Sincerely, LQ Customer Care

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet great shopping area's
Stayed 2 nights in Mar 2024
Response from Christiana E. on Mar 18, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Respectfully, LQ Customer Care

2/10 Terrible

Norma

The room smell disgusting and it wasn’t even clean when we got there and restroom didn’t even flushed !! We felt like someone was watching us through the whole weekend!! The room had a door where we can hear people cough and talk through the door!! Not satisfied at all!! Will never come back!!
Stayed 2 nights in Mar 2024
Response from Christiana E. on Mar 5, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

2/10 Terrible

Edilson

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Old property and not maintained, smells very bad inside the room.
Stayed 4 nights in Feb 2024
Response from Christiana E. on Mar 5, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

4/10 Poor

Danielle

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they gave us, the bed sheets were stained and had hair all over. It smelled very moldy and very dilapidated. The second room, the sheets appeared cleaner and the room didn't smell as bad, but was still very neglected. Broken towel rail, cigarette burns on furniture and bathroom. Toilet water was running non-stop. At least the room didn't smell like cigarettes.
Stayed 2 nights in Mar 2024
Response from Christiana E. on Mar 4, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

Jasmine

Stayed 2 nights in Mar 2024
Response from Christiana E. on Mar 24, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

4/10 Poor

Brodrick

Stayed 1 night in Feb 2024
Response from Christiana E. on Mar 21, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

Juan, Yum

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet was broken, tv didn’t work and outlets didn’t work. We asked for extra towels and linen but never received them we were ignored.
Stayed 2 nights in Feb 2024
Response from Christiana E. on Mar 1, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

2/10 Terrible

Princess

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The reviews for this property are accurate. We checked in late due to our late flight but had to wait 45 minutes for their system to reboot which is what it is. Technology. Once we got to our room it smelled so bad of smoke and chlorine. While they may have cleaned the tub the floor is permanently discolored making it look dirty. We stayed one night because it was so late and the staff were helpful in getting us checked out in the morning. I don’t recommend at all.
Stayed 4 nights in Feb 2024
Response from Christiana E. on Feb 23, 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

2/10 Terrible

Debby

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to purchase bleach n pinesol from gas station next to the hotel n clean the room myself it was wig n closet left from someone else holes in the wall homeless people sleeping in the elevator people hanging out in parking lot all time of the night people at the front desk is very rude except the young man who work at night. But them chicks have no customers service skills I would never go there again
Stayed 4 nights in Feb 2024
Response from Christiana E. on Feb 23, 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

6/10 Okay

Ali

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They have roaches.
Stayed 2 nights in Feb 2024
Response from Christiana E. on Feb 21, 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

2/10 Terrible

Alexis

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was rude and un attentive. The lady at the front desk was on her phone the whole time I was trying to check in. The room had a very strong cigarette smell, the floor was super dirty and we only had one towel.
Stayed 3 nights in Feb 2024
Response from Christiana E. on Feb 20, 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

2/10 Terrible

Angela

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not comfortable staying there
Stayed 1 night in Feb 2024
Response from Christiana E. on Feb 19, 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

2/10 Terrible

Emmanuel

Stayed 3 nights in Feb 2024
Response from Christiana E. on Mar 21, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

10/10 Excellent

Deiondre

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Jan 2024
Response from Christiana E. on Apr 2, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Sincerely, LQ Customer Care

4/10 Poor

RODNEY

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christiana E. on Feb 5, 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

4/10 Poor

Mike

Stayed 1 night in Jan 2024
Response from Christiana E. on Mar 21, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

10/10 Excellent

Samiul

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Christiana E. on Jan 26, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

2/10 Terrible

Markia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christiana E. on Jan 26, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

2/10 Terrible

Mark

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
One of the filthiest places I’ve ever been. First room TV did not work, but was by far the worst problem, room smelled like urine , was filthy. I got another room bc of the TV. It was just as filthy, smelled like weed. There were Black and Mild wrappers all over the floor. It DEFINITELY had not been swept are mooped, couldn’t walk on the floor without your shoes. Pubic hair on the toilets, spilled sticky drinks all over the floor. The only thing they MAY have been done were they made the beds, I doubt they changed the sheets. If it had not been so late that I checked in and knew I was leaving early the next morning there’s no way I weighed have stayed here. The bathtub is also covered with hair. Not worth $20 much less $120. I have NEVER left a review on anything in my life. This place is so bad I had to warn people. DO NOT STAY HERE
Stayed 1 night in Jan 2024
Response from Christiana E. on Jan 26, 2024
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Excellent

Emonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Christiana E. on Jan 26, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

6/10 Okay

Juan, San Diego

Stayed 2 nights in Dec 2023
Response from Christiana E. on Jan 26, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

10/10 Excellent

Killian

Stayed 2 nights in Jan 2024
Response from Christiana E. on Jan 26, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christiana E. on Jan 26, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

8/10 Good

Jewanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christiana E. on Jan 26, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

Andrea

Stayed 5 nights in Dec 2023
Response from Christiana E. on Jan 26, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

4/10 Poor

linda lou

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not rebook with them
Stayed 2 nights in Dec 2023
Response from Christiana E. on Jan 26, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. S

2/10 Terrible

Richard

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was deteriorated, dirty and poorly ran. Front desk morning and evening shifts flat out lied about conditions of the room and never assisted in correcting the lack of towels, blankets, and pillows. You will be better off on Manhattan Boulevard properties.
Stayed 3 nights in Dec 2023
Response from Christiana E. on Jan 26, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service
Property needs upgrading.
Stayed 2 nights in Dec 2023
Response from Christiana E. on Jan 26, 2024
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.