I booked this hotel on Travelocity, and it was expensive. I arrived at the hotel, and the readers for the doors were not working, so we could not go in and out of the room/hotel since we would not be able to get back into our rooms. Somebody would have to let us in each time, accompanying us to our room. The manager apologized and said we will be deducting $50 from your bill. My friend I was traveling with witnessed the manager saying this. There was also another person at the front desk who heard this as well. In the end, Travelocity still made me pay the full price, and they contacted the hotel to refund me $50 which they refused. You cannot trust the management at this hotel, plus you never know if you will be able to get into your room on your own. I advise you to find some place else to stay in New Orleans.