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Reviews of Le Méridien New Orleans

4 out of 5
Le Méridien New Orleans
333 Poydras Street, New Orleans, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 273 out of 473 reviews" "
Rating 8 - Good. 85 out of 473 reviews" "
Rating 6 - Okay. 50 out of 473 reviews" "
Rating 4 - Poor. 27 out of 473 reviews" "
Rating 2 - Terrible. 38 out of 473 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeff

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jameka

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the stay was good
Stayed 1 night in Apr 2024
Response from csa on Apr 21, 2024
We are delighted that you enjoyed your stay. We appreciate the wonderful feedback

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Apr 2024
Response from csa on Apr 21, 2024
We are delighted that you enjoyed your stay. We look forward to you staying with us again !

4/10 Poor

Ethel

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from csa on Apr 21, 2024
We do apologize for any inconvenience that, may occurred. Thanks for staying with us !

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from csa on Apr 21, 2024
Thanks for staying with us !

10/10 Excellent

Mariusz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Hotel
Stayed 4 nights in Apr 2024
Response from csa on Apr 20, 2024
We are delighted that we enjoyed your stay. Thanks for the feedback

2/10 Terrible

Diorchea, Houstontec

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Complaint made
Stayed 1 night in Apr 2024
Response from Stanley on Apr 18, 2024
Thank you for sharing!

10/10 Excellent

DLon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything
Stayed 2 nights in Apr 2024
Response from csa on Apr 16, 2024
We are delighted that you enjoyed your stay. Thanks for staying with us

6/10 Okay

Tamani

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Upon checking in, I was told that my room wasn't ready. Check in was at 4pm, we walked in at 4:05. Strike one. We said ok, we'll wait for the room to be ready. When coming back, the manager tried to tell me I hadn't booked the room I that I paid for. I showed her my receipt showing that I did, in fact, book this particular room. Strike two. We get into the room and I immediately go to check the sheets. The sheets were stained and there was a LIVE INSECT CRAWLING IN THE BED. I took video of it and we go back down to the front desk to inform them of this disgusting turn of events. As we tell them, the manager gives me the option of either taking the same type of room or upgrading to a suite. After all of that, the upgrade should have been immediate. We take the upgrade as well as vouchers for breakfast the next morning. The suite sheets also had hair in them and we never received the allergen free bedding we requested until the night before we were due to check out. The curtains had dust bunnies on them. Literally. Strikes 3 through infinity. It's really a shame because I've stayed at that property before and it was really great. It's so sad to see a once incredible hotel get so bad.
Stayed 3 nights in Mar 2024
Response from csa on Apr 16, 2024
We do apologize for the various issues that occurred during your stay. We will address these issues. Thanks for the feedback

6/10 Okay

BAICHUN

Liked: Staff & service
I don't like WIFI is not free
Stayed 1 night in Apr 2024
Response from csa on Apr 16, 2024
We do apologize. Thanks for the feedback

8/10 Good

Connie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Gina on Apr 12, 2024
Thank you for feedback !

8/10 Good

salim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. For New Orleans. Felt safe. Parking is valet. Or across street at the casino. You can walk to the water and mall a few blocks. French quarter is walkable. But Uber was $8 French quarter and French market. Are fun. Lots of music. Restaurants. Local art vendors. Parking sucks everywhere. But hotel you pay. And don’t worry. Only issue was marijuana smell coming into room vents from smokers in the hotel. It was mostly the weekend when the party goers checked in.
Stayed 2 nights in Apr 2024
Response from Gina on Apr 11, 2024
Thanks for the feedback. We look forward to you staying with us again !

10/10 Excellent

Aubrey

Great
Stayed 1 night in Apr 2024
Response from csa on Apr 8, 2024
We are delighted that you enjoyed your stay. Thanks for the wonderful feedback !!

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff nice rooms for price
Stayed 1 night in Mar 2024
Response from csa on Apr 7, 2024
We are delighted that you enjoyed your stay. We look forward to you staying with us again

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gina on Apr 6, 2024
Thanks for the feedback. We look forward to you staying with us again !

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was in a perfect location in the heart of the city.
Stayed 2 nights in Mar 2024
Response from Gina on Apr 5, 2024
Good Morning,Thank you for your feedback !

10/10 Excellent

Rosalinda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the place. One of the 1st things that I see in a place is how clean it is and the smell inside. This place was clean and had a nice clean smell.
Stayed 4 nights in Mar 2024
Response from GINA on Apr 4, 2024
Good Morning !,Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home.i will share your feedback with our management team

10/10 Excellent

shamaineclewis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent and the hotel is central to everything.
Stayed 3 nights in Mar 2024
Response from Gina on Apr 4, 2024
Good Morning !,Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home.i will share your feedback with our management team

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place deserves a negative 5 stars. Where do I even begin! Rude customer service, rude employees (looking at you coco!) , marriot’s customer service has done nothing on a quick timeline but basically got bed bugs bites from this place. Spoke to about 5 different people about my pending case. Their protocol for this situation to protect other guests is disgusting and ridiculous. I was told they would get a 3rd party exterminator to give me results “mid-day” for peace of mind since I’m traveling… it’s past that time! Still no phone call from the general manager or operating manager. When checking out they tried to make me pay an additional $400 dollars after already paying upon arrival and gaslit me into thinking I was crazy. Turns out they were in the wrong! Do not book here or give these people or hotel your money!
Response from Gina on Apr 4, 2024
We do apologize for the you experienced during your stay. We will address any and all issues that occurred. Thank you for staying with us !

10/10 Excellent

Tabitha

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and an easy walk to most places in NOLA
Stayed 1 night in Apr 2024
Response from csa on Apr 3, 2024
We are delighted that you enjoyed your stay. Thanks for staying with us !

10/10 Excellent

Alexander

Stayed 1 night in Apr 2024
Response from Gina on Apr 4, 2024
Thanks for the feedback. We look forward to you staying with us again !

2/10 Terrible

Alberto

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I had a very bad experience being stuck on the elevator and then they came knocking on my door and it was not even time for me to leave and somebody was knocking and knocking so I had to leave and it was not my time to leave and then the manager or the lady at the podium told the manager what was going on the manager came and talked to me she told me what can I do for you to stay I go I am very disappointed and I told her that I was stuck in the elevator and she told me yes yesterday they came and check it and fix it so she was aware of the elevator didn't work and I was stuck right there an hour and 45 minutes until somebody came in press the button and not only that I was very disappointed cause the only conversation I got was a hamburger a fries in a soda like I was a hungry Mexican or I don't know what I feel being discouraged or not be treating as a human by more like a poor person and they did not warn me about taking anything from the beanie bar I thought everything was to eat there since it was so expensive not that I don't got no money but they didn't tell me hey if you take anything from the mini bar you'll be charged for it so in the commotion and everything when people were or somebody was knocking on the door that I left very mad I left my tablet behind so if you can drop those mini bar charges I'll keep it and we can we can make it even even though I was treated bad
Stayed 2 nights in Mar 2024
Response from csa on Apr 1, 2024
We do apologize for the many inconveniences that occurred during your stay. The many issues that, you experienced at our hotel will be addressed.

6/10 Okay

Doris

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Great location however the staff is not very accommodating and they never did my rom during my stay so I didn’t like that. Other than that, it’s a good place for the price
Stayed 2 nights in Mar 2024
Response from Gina on Apr 11, 2024
We do apologize for the you experienced during your stay. We will address any and all issues that occurred. Thank you for staying with us !

6/10 Okay

Cynthia

Business traveler
Liked: Cleanliness, staff & service
Within walking distance to area attractions.
Stayed 3 nights in Mar 2024
Response from Gina on Mar 30, 2024
Thank you for your feed back!

6/10 Okay

Mihir

Traveled with family
Liked: Cleanliness, amenities
Good location. Beds are crap and pillows are worse. Staff are friendly but under resourced.
Stayed 5 nights in Mar 2024
Response from GINA on Mar 30, 2024
Thank you for your feed back!

10/10 Excellent

Tom

Charming and a great courtyard
Stayed 1 night in Feb 2024
Response from csa on Mar 26, 2024
Thanks for the feedback. We look forward to you staying with us again !

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to all activities
Stayed 2 nights in Mar 2024
Response from csa on Mar 25, 2024
We are delighted that you enjoyed your stay. Thanks for staying with us !

8/10 Good

Aileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rate our stay a 9 only because our bathroom sink was not draining correctly since day 1. We asked to get it fixed but even then it was clogging up. Otherwise than that the hotel is beautiful especially since we had a corner room
Stayed 3 nights in Mar 2024
Response from csa on Mar 24, 2024
We apologize for the inconvenience. We will address this issue. Thank you for the feedback and staying with us !

10/10 Excellent

Rasoul

Stayed 3 nights in Mar 2024
Response from Gina on Mar 21, 2024
Good Morning !,Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home.i will share your feedback with our management team

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great area near my conference. Front desk responded to issue with room quickly.
Stayed 4 nights in Mar 2024
Response from Gina on Mar 20, 2024
Good Morning !,Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home.i will share your feedback with our management team

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The actual hotel and staff were amazing. We were fully prospered for the noise of Bourbon st but not for the transients who set up camp with their dog that barked incessantly all night long. Not the hotels doing but it really ruined it. They harassed people all night long and had a pile of filth surrounding them. In direct front of our room. It ruined it but that’s just the filthy town. Not the hotels fault. Really disappointing. .
Stayed 1 night in Feb 2024
Response from Gina on Mar 19, 2024
Good Morning Heather !,Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home.i will share your feedback with our management team

8/10 Good

Alexia

Business traveler
Liked: Cleanliness, staff & service, amenities
It was nice and clean would stay again. It has a cute gym and great location. The staff were pretty nice, no complaints.
Stayed 3 nights in Mar 2024
Response from csa on Mar 18, 2024
We are delighted that you enjoyed your stay. We are looking forward to you staying with us again

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location staff was very friendly.
Stayed 2 nights in Mar 2024
Response from csa on Mar 18, 2024
We really appreciate the feedback. We look forward to you staying with us again

4/10 Poor

Yocheved

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Property was overall OK although rooms are very small. Our main issue was staff services. Valet was pretty much impossible, especially at check in. Staff at front desk were indifferent and inhospitable. As to the room: the shower had a rod with a missing shower curtain, so water sprayed all over the bathroom with every shower. I reported this on the first day and it was never addressed. Toilet in room was not flushing properly when we arrived. Finally, on the last day of our stay the lobby smelled like rotting trash.
Stayed 3 nights in Mar 2024
Response from csa on Mar 17, 2024
We do apologize for the you experienced during your stay. We will address any and all issues that occurred. Thank you for staying with us !

10/10 Excellent

Mounia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean & staff was very helpful
Stayed 1 night in Mar 2024
Response from csa on Mar 17, 2024
We are delighted that you enjoyed your stay with us. We look forward to you staying with us again

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was so easy. Rooms were clean and roomy. Had a safe. Would atay here again
Stayed 4 nights in Mar 2024
Response from Gina on Mar 14, 2024
Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home.i will share your feedback with our management team

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again. 2 min walk to canal 5 min to bourbon and 1 min to mother’s restaurant
Stayed 3 nights in Mar 2024
Response from csa on Mar 13, 2024
We are delighted that you enjoyed your stay. We looked forward to you staying with us again

10/10 Excellent

Faith E

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The staff here was very friendly & helpful. The young ladies at the Front Desk went over & above to assist us! The girl at the bar was great, also. I’d recommend you to my friends & family.
Stayed 1 night in Mar 2024
Response from Stanley on Mar 14, 2024
Thank you for your feedback! We will share your comments with the entire team.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gina on Mar 14, 2024
Thank you for your feed back

10/10 Excellent

Tvoris

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful front desk concierge
Stayed 1 night in Feb 2024
Response from csa on Mar 13, 2024
We are delighted to hear that you enjoyed your stay. We are looking forward to you staying with us again

8/10 Good

Leslie

Ok
Stayed 2 nights in Mar 2024
Response from Stan on Mar 12, 2024
thank you for your feedback

4/10 Poor

Samantha

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
When we first pulled up my impression was that it was hard to pull into the property due to all of the cars the valet had parked there. We got in extremely late (like 1am) and as we walked in the door I felt like the inside was extremely nice but had a Las Vegas casino type smell. Like a musk they were heavily misting to cover the smell of something else. Once we made it to the room it was humid and hot and smell awful!! There was a giant stain on the comforter of one of the beds and the shower looked like it hadn’t actually been scrubbed in a while. The night staff took forever to check us in and weren’t friendly at all. The morning staff were quick and over the top nice. I won’t be staying here again.
Stayed 1 night in Mar 2024
Response from csa on Mar 12, 2024
We apologize for the inconvenience. We will address any and all issues the occurred. Thanks for your feedback and staying with us.

6/10 Okay

Jeane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stan on Mar 12, 2024
Thank you for your feedback!

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, wonderful bar snd service people . Elevators at check out only 2 were operational and everyone had difficulty with obtaining an elevator. But otherwise excellent stay
Stayed 2 nights in Mar 2024
Response from Le Meridien New Orleans on Mar 10, 2024
Thank you for your feedback.

10/10 Excellent

Alfred

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s kid friendly and a good spot to stay at will be back
Stayed 2 nights in Mar 2024
Response from Le Meridien New Orleans on Mar 10, 2024
Thank you for your feedback.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and clean. I would definitely come back again
Stayed 2 nights in Mar 2024
Response from Le Meridien New Orleans on Mar 10, 2024
Thank you for your amazing feedback!

8/10 Good

Charles

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I saw a raoch
Stayed 1 night in Mar 2024
Response from Le Meridien New Orleans on Mar 10, 2024
Thank you for your feedback.

4/10 Poor

Chloe

Disliked: Cleanliness, staff & service
Employees are rude
Stayed 2 nights in Mar 2024
Response from Le Meridien New Orleans on Mar 10, 2024
We apologize for your experience. We have informed the leadership team of your experience.

6/10 Okay

Mitzie Amanda Matthias

Traveled with partner
Liked: Staff & service
The elevator keep on breaking down that us waiting hour for it to be fixed since we was on the 22 floor
Stayed 2 nights in Jan 2024
Response from Le Meridien New Orleans on Mar 10, 2024
We apologize for your experience. We have informed our leadership team.