Ratings based on 5,596 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Toronto

Nice historic lobby but rooms are old and small

Posted Aug 10, 2016
Pros: The lobby was exquisite. The evening snack of pb&j and hot chocolate was nice. The concierge was wonderful in helping to organize our trips.
Cons: The rooms could be renovated.
Location: It was just a short walk to all the main tourist areas. I loved the location.
I liked the lobby atmosphere and the historical aspect. The roof top pool is nice. Our room was a standard king. It was very small but clean. The bathroom was very small and the hot water was hit or miss. No hot water for showers in the evening and minimal water at the sink. That was an annoyance. The major room complain was that it was too small.
Comment from Hotel Management
Aug 12, 2016 by FrancisC, Hotel Management
Sherry Thank you for your feedback and positive comments about our hotel - I really appreciate it. I am pleased to announce that we are refreshing our hotel and am very confident that you will be pleased with the results. Look forward to seeing you in the future Regards, FC
4 out of 5
by A verified traveler from SC

Attractive older hotel

Posted Aug 10, 2016
This is an attractive older hotel. The rooms are large and the staff was good. However there were no refrigerators in the room and the shower head was very low and I had to stoop to wash my head. I am 5'9". Otherwise it was a very good experience.
Comment from Hotel Management
Aug 14, 2016 by FrancisC, Hotel Management
Thank you for your positive comments. Sorry about the shower head. We are refreshing the hotel and will be adding refrigerators to every room. Hope to see you soon. FC
5 out of 5
by A verified traveler

Posted Aug 9, 2016
Everything was beautiful about this hotel the only bad thing I can say is the housekeeping cleaning who did not change our bed sheets. Overall, beautiful experience in this historic hotel.
Comment from Hotel Management
Aug 9, 2016 by Kimberly Chavis, Hotel Management
Good Day! Thank you for your feedback. I will definitely address the housekeeping comments made. I am glad that you enjoyed your stay overall and look forward to welcoming you back
4 out of 5
by A verified traveler

Posted Aug 9, 2016
I would stay there again. Parking Fees was a little high.
Comment from Hotel Management
Aug 9, 2016 by Kimberly Chavis, Hotel Management
Thank you for your feedback. I am pleased that you enjoyed your stay and hope to welcome you back again soon.
5 out of 5
by A verified traveler from Mississippi

Nice hotel. Beautiful design!

Posted Aug 8, 2016
It was within walking distance to everything we wanted (bars, ahopping, teolley, etc). We did experience one extremely rude bellman when we were checking out but other than him, all of the staff was wonderful and very pleasant! Definitely would stay here again.
Comment from Hotel Management
Aug 9, 2016 by Kimberly Chavis, Hotel Management
Thank you for your feedback. I will address the comments made regarding the bellman. I am pleased that you enjoyed your stay overall and look forward to welcoming you back to the hotel soon
4 out of 5
by A verified traveler

Cómodo y bonito

Posted Aug 7, 2016
Una estancia tranquila en medio de la ciudad, mucha amabilidad por parte del personal.
Comment from Hotel Management
by Kimberly Chavis, Hotel Management
Hola, Gracias por tus comentarios. Espero darle la bienvenida de vuelta pronto
5 out of 5
by A verified traveler

Posted Aug 4, 2016
Great!! This hotel is in an awesome location. It is surrounded by wonderful places to eat.
Comment from Hotel Management
Aug 9, 2016 by Kimberly Chavis, Hotel Management
Thank you for your feedback. I hope to welcome you back soon!
1 out of 5
by A verified traveler from Houma

3 PM CHECK-IN--NOPE!!!!

Posted Aug 2, 2016
We were in town for a concert and booked at this hotel for the event. Since the website said "3PM" check in time, we made sure to get there right after that time. When we arrived at 3:25, the staff worker told us the rooms were not ready yet and it would be a 10-15 minute wait. Looking around the lobby, I noticed that we were not the only ones waiting on rooms. The lobby was filled with at least 12 couples/people waiting too. When 15 minutes turned into 25 minutes, I went to the front desk and asked about my room. I was told that she was just beginning to give them out at this time. 15 minutes later (now an hour after promised check in time), I went back to the lady at the front desk and asked her why a lady who had booked that day was given a room when I had booked my room 4 months ago online! She OFFERED ME 2 DRINK VOUCHERS! I told her that I didn't drink alcohol & would prefer my room key instead. Finally, after much persistence, we got our room key over 40 minutes after arriving. Upon checking out the room, I was shocked to see how out of date and dirty it was. The curtain was very tattered & torn. Speaking of curtains, if you are looking to sleep in--forget it, the curtain was very shear with no black out drape. Perhaps more disturbing was the long hair I found on the handle of the bath tub. Also, after the concert, the staff worker said that a bottled water would cost $5 & told us to go next door where it was only $2!!! How ridiculous is that!!!??
Comment from Hotel Management
Aug 5, 2016 by FrancisC, Hotel Management
Thank you for your honest feedback and sorry that we were not able to get you checked in upon your arrival. We are working very hard to improve all aspects of our service and product unfortunately it sounds like we didn't provide this for you and I am truly sorry. I hope you enjoyed the concert Regards, FC
4 out of 5
by A verified traveler from Manassas, VA

Excellent location

Posted Jul 31, 2016
Pros: Old world charm, rooftop pool
Cons: Housekeeping does the basics, but not the details. White, fluffy towels, however many dangling strings. Rooms vacuumed, but not corridors or stairwell
Location: Central location. Can walk to everything!
Went to NOLA for a conference. Wanted a less expensive hotel than the host hotel AND close enough to walk. Le Pavillon fit this criteria with the bonus of being walkable to the French Quarter and Riverwalk.
Comment from Hotel Management
Aug 9, 2016 by Kimberly Chavis, Hotel Management
Thank you for your honest feedback. I have passed it along to our Housekeeping department. I am pleased that you enjoyed your stay overall.
2 out of 5
by A verified traveler from Missouri

Find somewhere else to go

Posted Jul 31, 2016
Never any hot water, we booked a queen suite and it turned out to be a cramped closet with a queen bed, it showed a bath tub included, it's really a foot tub at the bottom of the shower, $44 a day for parking (not included with hotel pay), and when you realize it's not what they advertised, you can't cancel cause there are no refunds!!!!
Comment from Hotel Management
Aug 4, 2016 by FrancisC, Hotel Management
Thank you for your feedback and comments about your visit to New Orleans. Our parking rates are very competitive in the New Orleans market - sorry this isn't something you were aware of. I hope you enjoyed your time in town Best Regards, FC